Cash Payment Plans.A permit holder shall:Provide the option to rent a dockless vehicle using a cash payment; Offer at least one cash payment location in each deployment district; Identify the following on its website and mobile application:The process for making a cash payment; and The locations where a cash payment option is available; Provide an instruction document to the Department that summarizes the process to sign up for a cash-payment plan; and Inform a user of the availability of cash payment option:During initial sign-up; and Via email at least twice annually. The Department shall post the instruction document provided for in <cite data-path="14.02.01.09|A.|(1)|(d)">§A(1)(d) of this regulation</cite> to the Department website. Non-Smartphone Plans.A permit holder shall:Offer the option to rent a dockless vehicle without the use of a smartphone; Identify the process to rent a dockless vehicle without using a smartphone on its website and mobile application; Provide an instruction document to the Department that summarizes the process to sign up for a cash-payment plan; and Inform a user of the availability of cash payment option:During initial sign-up; and Via email at least twice annually. The Department shall post the instruction document provided for in <cite data-path="14.02.01.09|B.|(1)|(c)">§B(1)(c) of this regulation</cite> to the Department website. Low-Income Plans.A permit holder shall offer a low-income plan to users with an income level at or below 200 percent of the federal poverty guideline. A permit holder shall approve a low-income user by obtaining:Preapproval from a referral agency; or Proof of assistance, including:Local assistance; State assistance; or Federal assistance. A permit holder shall ensure a low-income plan:Waives an unlock fee for at least four rides per day; and Offers a minimum 80 percent discount on rental fees for at least four rides per day. A permit holder shall:Describe the process to sign up for a low-income plan on the dockless vehicle:Website; and Mobile application; Notify the Department of a change to verification methods for low-income customer plans; Provide an instruction document to the Department that summarizes the process to sign up for a low-income plan; Inform a user of the availability of cash payment option:During initial sign-up; and Via email at least twice annually. The Department shall post the instruction document provided for in <cite data-path="14.02.01.09|C.|(4)|(c)">§C(4)(c) of this regulation</cite> to the Department website. Customer Service Phone Lines.A permit holder shall maintain a live, multilingual 24-hour customer service phone line. If a caller is required to leave a voicemail when calling the customer service phone line, a permit holder shall respond with a call back within two hours. A permit holder shall provide a translation or call back within four hours when a message is left by a customer in:Spanish; French; Mandarin Chinese; or Korean. Web Accessibility. Within 120 days of receiving a permit, a permit holder shall ensure that its software application used for vehicle rental and website are accessible to visually impaired individuals consistent with the latest WCAG standards.