User Reported Safety Issue.Upon the first report of a safety issue by a user, a permit holder shall remotely shut down the dockless vehicle so that it cannot be operated until repaired. If a reported safety issue is due to an equipment malfunction which could be present in additional dockless vehicles, the permit holder shall:Remove their entire fleet of vehicles from the street within 24 hours; and Ensure the fleet remains off the street until:Further investigation is completed; and Relaunch is approved by the City. Remote Shut Down Notice.The Department may issue a remote shutdown notice if it is deemed necessary to protect:The safety of a dockless vehicle user; or Public safety. The Department shall ensure a remote shutdown notice includes:The duration of the shutdown period; The reasoning behind the shutdown; Which vehicle type the permit holder is instructed to shut down; and The geographic area within Baltimore City in which the vehicles should be shut down. Within two hours of receipt of a remote shutdown notice from the Department, a permit holder shall remotely shut down:Part of their fleet, as specified in the notice; or Their entire fleet, as specified in the notice.