Regulation .18 User Education.
Current through 2026-01-20. Source: COBRA Register Volume 04, Issue 02. Published by the Baltimore City Department of Legislative Reference.
Balt., Md., COBRA § 14.02.01.18 (2026)
Regulation .18 User Education.LinkCopy Citation
A.
A permit holder shall provide in-app user education on proper operation of a dockless vehicle by:
(1)
Developing an in-app quiz for new users that:
(a)
Contains a minimum of five questions approved by the Department pertaining to:
(i)
Parking;
(ii)
Operations; or
(iii)
General safety; and
(b)
Requires a score of at least 80 percent before the third rental of a dockless vehicle by a user; and
(2)
Displaying a banner on the app home screen for up to one week of each month that highlights relevant information determined by the Department.
B.
A permit holder shall provide in-person user education on proper operation of a dockless vehicle by:
(1)
Hosting or participating in a minimum of one community event per deployment district annually to display safety information;
(2)
Attending a minimum of two community events annually between November and February; and
(3)
Attending a minimum of four public meetings upon invitation by the Department.
C.
Access to Additional User Data.
(1)
A permit holder may request that users “opt in” to provide access to:
(a)
Location services; or
(b)
Files on a user’s phone.
(2)
A permit holder may not prevent use of a dockless vehicle based on a user’s decision to grant or deny the data noted in <cite data-path="14.02.01.18|C.|(1)">§C(1) of this regulation</cite>.
D.
Departmental Survey.
Within 10 days of notification by the Department, a permit holder shall:
(1)
Include a clickable link to a yearly Department survey in the mobile application; and
(2)
Send the survey link to active users via e-mail.