# Regulation .18 User Education.

Current through 2026-01-20. Source: COBRA Register Volume 04, Issue 02. Published by the Baltimore City Department of Legislative Reference.

## Regulation .18 User Education.

Balt., Md., COBRA § 14.02.01.18 (2026)

A. A permit holder shall provide in-app user education on proper operation of a dockless vehicle by:

  (1) Developing an in-app quiz for new users that:

    (a) Contains a minimum of five questions approved by the Department pertaining to:

      (i) Parking;

      (ii) Operations; or

      (iii) General safety; and

    (b) Requires a score of at least 80 percent before the third rental of a dockless vehicle by a user; and

  (2) Displaying a banner on the app home screen for up to one week of each month that highlights relevant information determined by the Department.

B. A permit holder shall provide in-person user education on proper operation of a dockless vehicle by:

  (1) Hosting or participating in a minimum of one community event per deployment district annually to display safety information;

  (2) Attending a minimum of two community events annually between November and February; and

  (3) Attending a minimum of four public meetings upon invitation by the Department.

C. Access to Additional User Data.

  (1) A permit holder may request that users “opt in” to provide access to:

    (a) Location services; or

    (b) Files on a user’s phone.

  (2) A permit holder may not prevent use of a dockless vehicle based on a user’s decision to grant or deny the data noted in <cite data-path="14.02.01.18|C.|(1)">§C(1) of this regulation</cite>.

D. Departmental Survey.
Within 10 days of notification by the Department, a permit holder shall:

  (1) Include a clickable link to a yearly Department survey in the mobile application; and

  (2) Send the survey link to active users via e-mail.