<?xml version='1.0' encoding='utf-8'?>
<baltimore-city-law heading="Regulation .18 User Education.">
  <section prefix="Regulation" num=".18" heading="User Education.">
    <para num="A.">A permit holder shall provide in-app user education on proper operation of a dockless vehicle by:<para num="(1)">Developing an in-app quiz for new users that:<para num="(a)">Contains a minimum of five questions approved by the Department pertaining to:<para num="(i)">Parking;</para>
          <para num="(ii)">Operations; or</para>
          <para num="(iii)">General safety; and</para>
        </para>
        <para num="(b)">Requires a score of at least 80 percent before the third rental of a dockless vehicle by a user; and</para>
      </para>
      <para num="(2)">Displaying a banner on the app home screen for up to one week of each month that highlights relevant information determined by the Department.</para>
    </para>
    <para num="B.">A permit holder shall provide in-person user education on proper operation of a dockless vehicle by:<para num="(1)">Hosting or participating in a minimum of one community event per deployment district annually to display safety information;</para>
      <para num="(2)">Attending a minimum of two community events annually between November and February; and</para>
      <para num="(3)">Attending a minimum of four public meetings upon invitation by the Department.</para>
    </para>
    <para num="C.">Access to Additional User Data.<para num="(1)">A permit holder may request that users “opt in” to provide access to:<para num="(a)">Location services; or</para>
        <para num="(b)">Files on a user’s phone.</para>
      </para>
      <para num="(2)">A permit holder may not prevent use of a dockless vehicle based on a user’s decision to grant or deny the data noted in &lt;cite data-path="14.02.01.18|C.|(1)"&gt;§C(1) of this regulation&lt;/cite&gt;.</para>
    </para>
    <para num="D.">Departmental Survey.
Within 10 days of notification by the Department, a permit holder shall:<para num="(1)">Include a clickable link to a yearly Department survey in the mobile application; and</para>
      <para num="(2)">Send the survey link to active users via e-mail.</para>
    </para>
  </section>
</baltimore-city-law>
