In this subtitle, the following terms have the meanings indicated. “Board” means the Baltimore City Board of Consumer Protection and Business Licensing. “Business” means any person engaged in an enterprise for profit that operates in Baltimore City. “Complainant” means the person who initiated a complaint to the Department of Consumer Protection and Business Licensing under this subtitle. “Department” means the Baltimore City Department of Consumer Protection and Business Licensing. “Director” means the Director of the Baltimore City Department of Consumer Protection and Business Licensing or the Director’s designee. “Respondent” means a business that is the subject of a complaint under this subtitle. “Unfair, abusive, or deceptive trade practices” has the meaning stated in Title 13 of the State Commercial Law Article.