# § 53-2 Covered entity with major public contact.

Current through 2026-07-17. Source: City of Balt., Md., Ord. 26-129. Published by the Baltimore City Department of Legislative Reference.

## § 53-2 Covered entity with major public contact.

Balt., Md., Code art. 1, § 53-2 (2026)

(a) A covered entity with major public contact shall provide an LEP individual with meaningful access to all of the covered entity’s services and programs.

(b)

  (1) A covered entity with major public contact shall designate, in consultation with the Department of Human Resources, where required, at least 1 employee to be the language access liaison for the covered entity.

  (2) A language access liaison shall:

    (i) consult with MIMA and the director of the covered entity to develop a Language Access Plan as required under subsection (c) of this section.

    (ii) continually assess the covered entity’s Language Access Plan for effectiveness and initiate changes, if needed; and

    (iii) coordinate the preparation and submission of the annual report required under § 53-4 of this subtitle.

(c)

  (1) In consultation with MIMA, the language access liaison and director of a covered entity with major public contact shall develop and implement a Language Access Plan.

  (2) A Language Access Plan shall include:

    (i) a description of how the covered entity will implement its language access services;

    (ii) the methods the covered entity will use to monitor the covered entity’s compliance with:

      (A) the Language Access Plan;

      (B) the provisions of this subtitle; and

      (C) any other applicable laws, rules, and regulations regarding language access;

    (iii) the types of oral language services that the covered entity will provide;

    (iv) the titles of translated documents that the covered entity will provide;

    (v) the names and contact information of employees who will serve as points of contact for LEP individuals;

    (vi) the methods the covered entity will use to assess and evaluate the
language access needs of a LEP individual attempting to access the entity’s services; and

    (vii) protocols to provide public notice of the availability of language services to LEP individuals.

  (3) A covered entity shall make the entity’s Language Access Plan available to the public.

  (4) A covered entity shall update and submit to MIMA the entity’s Language Access Plan by January 1 of every even-numbered year.

*History: *

*History: *