A covered entity with major public contact shall provide an LEP individual with meaningful access to all of the covered entity’s services and programs. A covered entity with major public contact shall designate, in consultation with the Department of Human Resources, where required, at least 1 employee to be the language access liaison for the covered entity. A language access liaison shall:consult with MIMA and the director of the covered entity to develop a Language Access Plan as required under subsection (c) of this section. continually assess the covered entity’s Language Access Plan for effectiveness and initiate changes, if needed; and coordinate the preparation and submission of the annual report required under § 53-4 of this subtitle. In consultation with MIMA, the language access liaison and director of a covered entity with major public contact shall develop and implement a Language Access Plan. A Language Access Plan shall include:a description of how the covered entity will implement its language access services; the methods the covered entity will use to monitor the covered entity’s compliance with:the Language Access Plan; the provisions of this subtitle; and any other applicable laws, rules, and regulations regarding language access; the types of oral language services that the covered entity will provide; the titles of translated documents that the covered entity will provide; the names and contact information of employees who will serve as points of contact for LEP individuals; the methods the covered entity will use to assess and evaluate the language access needs of a LEP individual attempting to access the entity’s services; and protocols to provide public notice of the availability of language services to LEP individuals. A covered entity shall make the entity’s Language Access Plan available to the public. A covered entity shall update and submit to MIMA the entity’s Language Access Plan by January 1 of every even-numbered year.