A covered entity shall provide the following language access services to an LEP individual: translate to each designated Citywide language and make available all City-created vital documents, including website content and other materials needed to access the entity’s services; make available oral language services in all designated Citywide languages and, when practicable, other languages, to an LEP individual seeking to participate in a program or service offered by the agency; and when practicable, hire qualified multilingual individuals into existing budgeted vacant positions that have high contact with the public.