On a customer’s enrollment into the Water-for-All Discount Program, the Department shall provide the customer with a written statement that sets forth: the estimated annual and monthly bill without the Water-for-All Credit; the amount of the Water-for-All Credit; the estimated annual and monthly bill with the Water-for-All Credit to be applied; the monthly bill due date; the amount of pre-Water-for-All Credit arrears that were accrued prior to enrollment; the requirement that bills issued must be paid; a brief explanation of the consequences of nonpayment; a brief explanation of the elimination of pre-enrollment arrears on timely payments, as provided in <cite data-path="|24|§2-13">§ 2-13 {“Water-for-All ... – Program arrears”} of this subtitle</cite>; a brief explanation of the duty to remain eligible or to notify the Department immediately if the customer becomes ineligible; and a brief explanation of the annual recertification requirement for continued participation. Ord. 20-336