§ 2-19 Office of Customer Advocacy . . . – Request for assistance.

A customer may seek Office assistance by submitting a written or oral request to the Department or to the Office within 90 calendar days of any disputed Water-for-All Discount Program determination or other Department action or decision related to water and wastewater billing, service cut-offs, or lack of notice of billing-related issues.

The right to dispute a determination by the Department before the Department, the Office, or the ECB may not be limited, except as otherwise stated in <cite data-path="|24">this article</cite>. Thus, a customers may not be required by the Department, the Office, or the ECB to do any of the following as a prerequisite to having the customer’s appeal heard:

All proposed new or modified rules and regulations that govern or affect the operations of the Office or ECB or that delimit rights granted customers by <cite data-path="|24">this article</cite> shall be published for public comment and shall be posted online in both draft and final form.