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<baltimore-city-law heading="§ 2-23 Office of Customer Advocacy . . .  –  Committee for Office Oversight.">
  <section prefix="§" num="2-23" heading="Office of Customer Advocacy . . .  –  Committee for Office Oversight.">
    <para num="(a)" heading="Committee established.">There is a Committee for Office Oversight.</para>
    <para num="(b)" heading="Composition.">The Committee comprises the following 7 members:<para num="(1)">the Inspector General or the Inspector General’s designee;</para>
      <para num="(2)">the City Auditor or the City Auditor’s designee;</para>
      <para num="(3)">the Mayor or the Mayor’s designee;</para>
      <para num="(4)">the City Council President or the President’s designee; and</para>
      <para num="(5)">3 City Councilmembers, appointed by the  City Council President.</para>
    </para>
    <para num="(c)" heading="Officers.">The Committee:<para num="(1)">shall elect one of its members to serve as the Chair of the Committee; and</para>
      <para num="(2)">may elect from among its members any other officers that the Committee considers necessary or appropriate.</para>
    </para>
    <para num="(d)" heading="Meetings, quorum, etc.">
      <para num="(1)">The Committee shall meet at the call of the Chair or at the call of a majority of Committee members, as frequently as required to perform its duties.</para>
      <para num="(2)">4 members of the Committee constitute a quorum for the transaction of business.</para>
      <para num="(3)">An affirmative vote of at least 4 members is needed for any official action.</para>
      <para num="(4)">All meetings of the Commission must be conducted in accordance with the State Open Meetings Act (State &lt;cite data-path="|general"&gt;General Provisions Article&lt;/cite&gt;, Title 3).</para>
    </para>
    <para num="(e)" heading="Oversight duties.">The Committee shall:<para num="(1)">review and evaluate the activities and operations of the Office, including the performance of its customer-advocacy problem-solving services and  its appeals function;</para>
      <para num="(2)">provide advice and guidance to the Office and recommend new or modified policies and procedures that the Committee considers necessary or appropriate for the more effective operation of the Office; and</para>
      <para num="(3)">to these ends, hold at least 2 publicly advertised hearings a year at which:<para num="(i)">the Office Administrator shall appear and report on:<para num="(A)">the status of  Office activities and operations; and</para>
          <para num="(B)">the Office’s recommendations for changes necessary or appropriate to further promote fairness to customers and resolving customer concerns; and</para>
        </para>
        <para num="(ii)">the public may attend and testify on the efficacy of the Office’s activities and operations and any need for further modifications to these activities and operations.</para>
      </para>
    </para>
    <annotation type="History">Ord. 20-336</annotation>
    <annotation type="History">Ord. 20-468</annotation>
  </section>
</baltimore-city-law>
