Metered water charges and fire supply service inspection charges are due and payable when the bills for them have been rendered. Excep as otherwise provided, any metered water charges and fire supply service inspection charges unpaid 20 days after the issue date of the bill are considered delinquent, and all water service are subject to turn-off for nonpayment of those charges at any time. Except as otherwise provided in paragraph (2) of this subsection:a penalty at the rate of 1.64% of the water charge and fire supply service inspection charge shall be added to every metered water charge and fire supply service inspection charge at the time they become delinquent; and an additional penalty of 1.64% shall be imposed on all charges, including accrued penalties, which remain unpaid and are forwarded as arrearages on subsequent bills. Recipients of the Water-for-All Discount Program are not liable for any penalties imposed under this subsection while enrolled in the Program. City Code, 1879, art. 53, §15 1893, art. 54, §15 1927, art. 48, §14 1950, art. 39, §26 1966, art. 29, §26(c), (d) 1976/83, art. 29, §26(c), (d) Ord. 1897-004 Ord. 48-499 Ord. 49-621 Ord. 67-1153 Ord. 58-1572 Ord. 59-035 Ord. 66-901 Ord. 67-1016 Ord. 68-059 Ord. 69-391 Ord. 73-393 Ord. 80-070 Ord. 08-042 Ord. 16-523 Ord. 20-336

Subject to subsections (b) through (e) of this section, an account balance of $250 or more and 2 billing cycles past due is sufficient reason for sending a cut-off notice for all water service, even though other water charges against the property are not in arrears. Prior to any cut-off for delinquency of payment, the Director of Public Works shall, at least 45 days prior to the earliest date on which service will be cut-off, provide notice as required by subsection (d) of this section. Cut-offs may be performed:only Monday through Thursday; only when no heat or cold advisory issued by the City Health Department is in effect; and for residential and multi-unit locations, only from March 1 through October 31. The Department may not cut off water more than 90 calendar days after the cut-off notice, unless it has issued a new cut-off notice in the manner required by subsection (d) of this section. Fire service may not be cut off for nonpayment. Each notice:shall be served both by certified mail and by posting on the front entrance to the customer’s premises; and shall clearly state:the earliest date on which service may be cut off; the reasons for the cut-off; the actions that the customer must take to avoid service cut-off, including the total amount required to be paid and the date by which that payment must be made; the address and telephone number of a Department representative that the customer may contact in reference to the account; the procedures specified in § 2-19 {“Office ... – Request for assistance”} and § 2-21 {“Office ... – Appeals”} of <cite data-path="|24">this article</cite> to request Office assistance and subsequent appeal; the exceptions set forth in subsections (c) and (f) of this section; that any payment made by check or draft that is subsequently dishonored does not constitute payment and will entitle the Department to cut off service without further notice; a description of the actions that the customer must take to enter into an installment payment agreement, as set forth in <cite data-path="|24|§4-5">§ 4-5 {“Installment payment agreement”} of this subtitle</cite>; and a description of the Water-for-All Discount Program and the actions that the customer must take to apply. On the day that service will be cut-off, the Director shall verify that the customer has not taken any action and is not otherwise qualified under subsections (c) and (f) of this section to avoid service cut-off. The Department may not cut off service if, prior to the time that cut-off is to take place:with respect to any charges giving rise to the cut-off, the customer requests, in good faith, Office assistance under <cite data-path="|24|§2-19">§ 2-19 {“Office ... – Request for assistance”} of this article</cite>; the customer produces a written record of payment in full of all delinquent charges that gave rise to the cut-off notice; the customer pays the full amount demanded in the cut-off notice; the customer offers to enter into an installment payment agreement, in accordance with <cite data-path="|24|§4-5">§ 4-5 {“Installment payment agreement”} of this subtitle</cite> and, within 3 days, executes the agreement and pays the down payment or initial installment; the customer has submitted an application for the Water-for-All Discount Program and a determination of eligibility is pending; the customer indicates that the customer has a significant medical condition, as certified in writing by a licensed medical doctor, nurse practitioner, physician assistant, or the Baltimore City Department of Health, indicating that the absence of water service at the subject residential premises will aggravate the existing significant medical condition; the customer provides verifiable documentation that the customer is 62 years old or older, under 18 years old, or has an infant human being not more than 6 months old in residence at the premises; the customer provides verifiable documentation that the customer has central vision acuity of 20/200 or less in the better eye with the use of a correcting lens, has at least one eye with a limitation in the fields of vision such that widest diameter of the visual field subtends an angle no greater than 20 degrees, as certified in writing by a licensed medical doctor, nurse practitioner, physician assistant, or the Baltimore City Department of Health; the customer provides verifiable documentation that the customer has a physical, mental, or medical impairment resulting from anatomical, physiological, or neurological conditions that prevents the exercise of a normal bodily function or that renders the customer unable to manage his or her own resources or to protect himself or herself from neglect or hazardous situations without the assistance of others, as certified in writing by a licensed medical doctor, nurse practitioner, physician assistant, or the Baltimore City Department of Health; the property where service is to be cut off is in bankruptcy proceedings; or the property where service is to be cut off is in tax lien certificate sale. City Code, 1950, art. 39, §26 1966, art. 29, §26(f) 1976/83, art. 29, §26(f) Ord. 48-499 Ord. 49-621 Ord. 57-1153 Ord. 58-1572 Ord. 66-901 Ord. 67-1016 Ord. 68-059 Ord. 69-391 Ord. 73-393 Ord. 08-042 Ord. 20-336

The total of all delinquent water charges, including but not limited to the penalty or interest and turn-off charges, must be paid before service will be restored. City Code, 1950, art. 39, §26 1966, art. 29, §26(e) 1976/83, art. 29, §26(e) Ord. 48-499 Ord. 49-621 Ord. 157-153 Ord. 58-1572 Ord. 66-901 Ord. 67-1016 Ord. 68-059 Ord. 69-391 Ord. 73-393 Ord. 08-042

The Finance Director shall offer an installment payment agreement to each customer who has been issued a cut-off notice. Execution of an installment payment agreement acceptable to the Finance Director will enable the customer to:avoid service cut-off; avoid accrual of the penalties imposed under <cite data-path="|24|§4-2|(c)">§ 4-2(c) {“Metered water charges...: Penalties”} of this subtitle</cite>; and enable service that has been turned off to be restored, provided that the customer remains in compliance with the agreement. If payment is missed and the payment agreement declared to be breached, the suspended penalties shall be reinstated a nd all subsequent penalties shall continue to accrue. Each offer of an installment payment agreement must:inform the customer of the availability of an agreement; state the minimum terms of the agreement that would be acceptable to the Director; explain any alternate terms that may be available; state the date by which the customer must contact the Department and execute an agreement in order to avoid service cut-off; indicate the name and telephone number of a Department representative that the customer may call to discuss an agreement; and state what action the Department will take if an installment payment agreement is not executed and returned by its due date. An installment payment agreement shall set forth:the total amount and dates of the delinquent charges covered by the agreement; the time period over which the total amount shall be paid; the number, due date, and amount of each periodic payment due under the agreement; the amount of the required down payment or initial installment due on the customer’s execution of the agreement, which may not exceed 25% of the total amount covered by the agreement; the interest rate to be charged on the unpaid balance under the agreement, which shall be equal to the interest rate then being charged by the City for unpaid real estate taxes on a property where the annual real estate taxes are $2,750 or less; and the customer’s right under § 2-17 et seq. of <cite data-path="|24">this article</cite> to the services of a Customer Advocate in seeking resolution of any billing or other dispute. The Finance Department shall mail to the customer 30 days’ notice of each installment payment due. Ord. 08-042 Ord. 16-523 Ord. 20-336