A provider must: operate a 24-hour customer service phone number for users, the general public, and City officials to report dockless vehicles that are inoperable or suspected of being operated or parked in apparent violation of the law; remove its dockless vehicles from any public right-of-way during the hours as determined by the Director; ensure that its dockless vehicles are parked as required by law, rule, or regulation; remove or reposition its dockless vehicles that are parked illegally within a time determined by the Director; ensure that its dockless vehicles adhere to applicable national safety standards; ensure that its operations adhere to the requirements of equitable access as determined by the Director; and comply with all other requirements established by the Director for the operation of dockless vehicles for hire. Ord. 19-251