Each fleet and association must: (a) establish a management office in the County, or at another location approved by the Director; (b) provide a communication system approved by the Director that: (1) gives the driver and fleet or association two-way dispatch communication; and (2) allows public access to request service, register complaints, and seek information. The communications system must allow a member of the public to speak to a staff member 24 hours a day, 7 days a week. (c) operate under colors and markings approved by the Director; (d) submit accurate, verifiable operating and statistical data reports as required under this Chapter; (e) provide an adequate number of taxicabs to meet service demand 24 hours a day, 7 days a week, as defined by applicable regulations; and (f) comply with all requirements of this Chapter regarding the provision of accessible taxicabs.

Each fleet and association must: (a) provide centralized administrative, vehicle maintenance, customer service, complaint resolution, dispatch, management, marketing, operational, and driver training services located in the County, or at one or more locations approved by the Director. A fleet or association may obtain these services, with the approval of the Director: (1) from another person or entity who does not hold, or have an interest in, a license issued under this Chapter; or (2) from another fleet or association if the Director finds that joint operations of this type: (A) would promote competition and improve customer service; and (B) would not impair the independence of any fleet or association; (b) designate one to 4 persons with managing or supervisory authority to act on behalf of the fleet or association in all contact with the Department; and (c) file with the Department, in addition to any other data required by law: (1) if the fleet or association is incorporated, a copy of its certificate of incorporation, bylaws, and all other rules and regulations relating to the organization and operation of the entity and its membership; (2) if a corporation holds a license, each year by February 1 a certificate of good standing issued by the State Department of Assessments and Taxation; and (3) information on a form provided by the Department, showing, for each taxicab, the licensee’s name and address, vehicle make, vehicle identification number and taxicab number, and other pertinent information listed on the form. Any change in the information required by this paragraph must be filed in writing with the Department within 2 business days after the change. (d) ensure that each taxicab affiliated with or operating under a license issued to the fleet or association places a written notice, clearly visible to passengers in the vehicle and on a form approved by the Department, that includes a statement: (1) that the customer may choose to pay the fare using any available payment system; and (2) identifies the available credit card processing systems approved by the Department.

(a) Any fleet or association must participate in the County’s user-side subsidy programs, as required by applicable regulations. (b) Each taxicab affiliated with, or operating under a license issued to, a fleet or association that is required to participate in a County’s user-side subsidy program must be equipped to accept payment through the program.