# COMCOR — Chapter 1A. Structure of County Government - Regulations ### COMCOR 01A.104.01 Position Description for Development Ombudsman #### 01A.104.01.01 Definition of Class This is senior staff level work dedicated to facilitating the approval process of commercial and residential development projects deemed high priorities by the County and to resolving conflicts that arise related to the entitlement process, permitting, and general regulatory procedures. The position is located in the Offices of the County Executive. As this is a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. The employee reports to the Chief Administrative Officer (CAO). Key responsibilities of the position include: • Acting as a facilitator for commercial and residential development projects, by working as an intermediary to address challenges, issues and concerns during development; • Promoting regulatory efficiency, accessibility, transparency, predictability and consistency across agencies and departments both internal and external to County Government; and • Serving as a catalyst by identifying systemic challenges in the entitlement process, permitting, and general regulatory procedures; • Facilitating with the agencies and departments to make necessary changes that bring about tangible improvements that save both time and costs. The work is primarily sedentary, performed primarily in office settings subject to usual everyday risks, although the employee may make occasional on-site visits to various on-going development projects. #### 01A.104.01.02 Examples of Duties • Assists with the process of obtaining commercial and residential real estate development approvals and permits necessary for construction by acting as a problem-solving liaison between the County and State agencies and those affected by their rules and processes. • Brings systemic concerns to the attention of the County leadership for resolution. • Recommends improvements in procedures and processes to agencies and the County Executive. • Facilitates communication and coordination between the public, individuals, groups, businesses and various County and State agencies (e.g., WSSC, M-NCPPC, SHA, DEP, MMCDOT, MDOT, MDE, MHT, DBED and DPS). • Works across government agencies to address systemic problems and reduce regulatory burdens while promoting transparency and predictability regarding regulatory activity, consistency of business regulation within the County, and appropriate flexibility. • Works to ensure that the regulatory burden is the minimum necessary to achieve the statutory objective. #### 01A.104.01.03 Knowledge, Skills and Abilities • Extensive knowledge of the principles and practices of land development, construction, and master planning (i.e., transportation needs, resource protection, and public facilities) and current issues affecting building and land regulation and development. • Knowledge of the County’s real estate regulatory processes and real estate development matters. • Knowledge of infrastructure matters related to development projects including financing permitting and capital project schedules. • Skill in identifying, analyzing and evaluating information concerning highly complex and often politically sensitive technical and conceptual information. • Skill in negotiating agreements which accommodate the conflicting interests and viewpoints of numerous groups and organizations. • Ability to express facts, conclusions and recommendations clearly and concisely, both orally and in writing. • Ability to establish and maintain effective working relationships with government and elected officials, community and business groups, builders and developers. • Ability to provide high level subject matter input, expertise, and advice regarding the development of land use planning policies. • Ability to attend meetings and perform work assignments at locations outside the office. #### 01A.104.01.04 Recommended Qualifications Experience: Seven (7) years of progressively responsible experience involving development review, permitting, zoning, economic development, community planning, and land use planning processes, monitoring and tracking, three (3) years of which are in a supervisory or executive capacity. Education: Possession of a Bachelor’s Degree from an accredited college or university in real estate, engineering, business administration, construction management, architecture, economics, urban planning or in an appropriate planning specialization or related field. Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.01.05 Medical Protocol Medical History Review ### COMCOR 01A.104.03 Chief, Children, Youth and Family Services Description of Position. #### 01A.104.03.02 Examples of Duties. (a) Plans, leads, and supervises staff activities in implementing the core children, youth and family service functions of assessment, policy development, education, and quality assurance. (b) Promotes and fosters partnerships with public and private agencies in order to assure a well coordinated system of children, youth and family services. (c) Assures the effectiveness of Children, Youth and Family Service programs and policies through conducting evaluations and customer feedback. (d) Assures effective fiscal and management controls. (e) Ensures the provision of adequate and relevant staff training. (f) Assists the Director in the development and implementation of an integrated health and human services system. (g) Maintains communications and represents Children, Youth and Family Services to clients, the general public, and to Federal, State, and local agencies and officials. (h) Ensures that employees at all levels are encouraged to participate in program and policy development. (i) Performs other related duties as required. #### 01A.104.03.03 Recommended Qualifications. (a) Experience: Extensive (7 years) human services experience, to include five years of professional experience in the administration of children, youth, and family service programs. (b) Education: Graduation from an accredited college or university with a Master’s Degree in a human service or public administration field. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills, and Abilities: (1) Extensive knowledge of children, youth, and family service principles and issues, and of developments in applicable regulations. (2) Thorough knowledge of, and commitment to customer service and client focused service delivery. (3) Ability to lead, plan, implement, and evaluate children, youth, and family service programs. (4) Ability to establish collaborative and cooperative approaches to achieving goals. (5) Ability to establish and maintain effective and cooperative working relationships with management staff, interdisciplinary team members, representatives of public/private and community groups, elected officials, and the general public. (6) Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.03.04 License. None #### 01A.104.03.05 Medical Protocol. Medical History Review #### 01A.104.03.06 Established. June 1995 ### COMCOR 01A.104.04 Chief, Aging and Disability Services #### 01A.104.04.01 Description of Position. This is supervisory and administrative work directing Aging and Disability Services operations within the Department of Health and Human Services. The employee in this position will be appointed by the County Executive and confirmed by the County Council. This is a non-merit position within the Montgomery County Government. The position reports directly to the Director of the Department of Health and Human Services. Key responsibilities of the position include providing oversight and leadership of Aging and Disability Services program operations; membership on the Department's management team, which oversees and ensures a fully integrated public health and human services system which is customer friendly, fiscally and programmatically effective. The Chief, Aging and Disability Services promotes collaboration with and among public and private agencies in order to address the needs of the aging and disabled. #### 01A.104.04.02 Examples of Duties. (Illustrative Only) (a) Plans, leads, and supervises staff activities in implementing the core program service functions of assessment, policy development, education, and quality assurance for aging and disabled populations. (b) Promotes and fosters partnerships with public and private agencies in order to assure a well coordinated system of services for the aging and disabled. (c) Assures the effectiveness of Aging and Disability Service programs and policies through conducting evaluations and customer feedback. (d) Assure effective fiscal and management controls. (e) Ensures the provision of adequate and relevant staff training. (f) Assists the Director in the development and implementation of an integrated health and human services system. (g) Maintains communications and represents Aging and Disability Services to clients, the general public, and to Federal, State, and local agencies and officials. (h) Ensures that employees at all levels are encouraged to participate in program and policy development. (i) Performs other related duties as required #### 01A.104.04.03 Recommended Qualifications. (a) Experience: Extensive (7 years) human service experience, to include five years of professional experience in the administration of programs for aging and disabled populations. (b) Education: Graduation from an accredited college or university with a Master's Degree in a human service or public administration field. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skill, and Abilities: (1) Extensive knowledge of aging and disability principles and issues, and of developments in applicable regulations. (2) Thorough knowledge of, and commitment to customer service and client focused service delivery. (3) Ability to lead, plan, implement, and evaluate aging and disability service programs. (4) Ability to establish collaborative and cooperative approaches to achieving goals. (5) Ability to establish and maintain effective and cooperative working relationships with management staff, interdisciplinary team members, representatives of public/private and community groups, elected officials, and the general public. (6) Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.04.04 License. None. #### 01A.104.04.05 Medical Protocol. Medical History Review #### 01A.104.04.06 Established. June 1995 ### COMCOR 01A.104.05 Chief, Services to End and Prevent Homelessness #### 01A.104.05.01 Definition of Class. This is senior level policy and administrative work developing and directing the planning, funding and implementation of services to end and prevent homelessness within the Department of Health and Human Services (HHS). The employee in this position will be appointed by the County Executive and confirmed by the County Council. This is a non-merit position within the Montgomery County Government. The incumbent of this position reports directly to the Director of the Department of Health and Human Services. Key responsibilities of the position include providing oversight and leadership to the County’s efforts to develop new and innovative housing models to serve special populations; membership on the Department’s management team, which oversees and ensures a fully integrated public health and human services system which is customer friendly, and fiscally and programmatically effective. The Chief, Services to End and Prevent Homelessness, promotes collaboration with and among public and private agencies in order to address the County’s plan to remedy and prevent homelessness and increase the development of supportive and affordable housing for special populations. The work requires expert application of advanced professional human services principles and theories combined with advanced management principles and practices: to determine the nature, scope, and resolution of long-standing, intractable problems related to homelessness and supportive housing; to develop and gain intra-departmental approval of major, innovative policy initiatives; and, to conduct visionary, long range, inter- and intra-departmental planning to secure funding and develop alternative housing options. The position carries significant authority to make decisions and commitments on behalf of the Department of Health and Human Services that support implementation of major policy initiatives and plans. The incumbent works closely with a broad range of individuals including elected and appointed officials, State and federal government officials, executives of public and private organizations, and representatives of housing and homeless advocacy groups. #### 01A.104.05.02 Examples of Duties. (Illustrative Only) (a) Plans, leads, and/or oversees the integration of multiple programmatic elements and human and financial resources throughout HHS and partner agencies, private sector organizations, community groups, and other stakeholders to effectively address all housing options for special populations. (b) Promotes and fosters partnerships with public and private agencies in order to assure a well-coordinated system of supportive housing for special populations. (c) Assures the effectiveness of housing programs and policies through conducting evaluations and customer feedback. (d) Ensures the provision of adequate and relevant staff training. (e) Assists the Director in the development and implementation of an integrated health and human services system. (f) Maintains high visibility of the housing crisis through continuing interaction and coordination with political leaders, senior policy makers, federal, State, and local officials. (g) Ensures that employees at all levels are encouraged to participate in program and policy development. (h) Performs other related duties as required. #### 01A.104.05.03 Recommended Qualifications. (a) Experience: Seven years of progressively responsible professional experience in organizational management or in housing and supportive services for special populations, four years of which were in a supervisory or executive capacity. (b) Education: Graduation from an accredited college or university with a Master's Degree in a public health, human service, or public administration field. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills, and Abilities: (1) Expert knowledge of advanced planning and management principles in order to conduct strategic, visionary, long-range County policy formulation regarding housing and supportive services for special populations. (2) Extensive knowledge of the organizational structure and the financial and human resource sources and allocations of the County and pertinent public/private sector agencies and how to channel these resources to meet the objectives for providing sufficient housing and supportive services for special populations. (3) Extensive knowledge of the needs, requirements, and unique issues associated with providing housing and supportive services for special populations. (4) Thorough knowledge of, and commitment to customer service and client-focused service delivery. (5) Ability to lead, plan, implement, and evaluate housing and supportive service programs. (6) Ability to establish collaborative and cooperative approaches to achieving goals. (7) Ability to establish and maintain effective and cooperative working relationships with management staff, interdisciplinary team members, representatives of public/private and community groups, elected officials, and the general public. (8) Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.05.04 License. None. #### 01A.104.05.05 Medical Protocol. Medical History Review. ### COMCOR 01A.104.06 Chief, Behavioral Health and Crisis Services #### 01A.104.06.01 Definition of Class. This is supervisory and administrative work directing Behavioral Health and Crisis Services operations within the Department of Health and Human Services. The employee in this position will be appointed by the County Executive and confirmed by the County Council. This is a non-merit position within the Montgomery County Government. The incumbent of this position reports directly to the Director of the Department of Health and Human Services. Key responsibilities of the position include providing oversight and leadership of Behavioral Health and Crisis Services program operations consistent with the County Council's Health and Human Services Policy; membership on the Department's management team, which oversees and ensures a fully integrated public health and human services system which is customer friendly and fiscally and programmatically effective. The Chief of Behavioral Health and Crisis Services promotes collaboration with and among public and private agencies in order to address crisis, mental health, and substance abuse needs. #### 01A.104.06.02 Examples of Duties. (Illustrative Only) Plans, leads, and supervises staff activities in implementing the core Behavioral Health and Crisis Service functions of assessment, policy development, education, and quality assurance. Promotes and fosters partnerships with public and private agencies in order to assure a coordinated system of Behavioral Health and Crisis Services. Assures the effectiveness of Behavioral Health and Crisis Service programs and policies through conducting evaluations and assessing customer feedback. Assures effective fiscal and management controls. Ensures the provision of adequate and relevant staff training. Assists the Director in the development and implementation of an integrated health and human services system. Maintains communications and represents Behavioral Health and Crisis Services to clients, the general public, and to federal, State, and local agencies and officials. Ensures that employees at all levels are encouraged to participate in program and policy development. Performs other related duties as required. #### 01A.104.06.03 Recommended Qualifications. Experience: Seven years of progressively responsible professional experience in organizational management or in behavioral health and crisis service programs, four years of which were in a supervisory or executive capacity. Education: Graduation from an accredited college or university with a Master's Degree in a public health, human services, or public administration field. Equivalency: An equivalent combination of education and experience may be substituted. Knowledge, Skills, and Abilities: Extensive knowledge of behavioral health and crisis principles and issues, and of developments in the mental health and public health regulatory fields. Thorough knowledge of, and commitment to customer service and client-focused service delivery. Ability to lead, plan, implement, and evaluate behavioral health and crisis programs and services. Ability to establish collaborative and cooperative approaches to achieving goals. Ability to establish and maintain effective and cooperative working relationships with management staff, interdisciplinary team members, representatives of public/private and community groups, elected officials, and general public. Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.06.04 License. None. #### 01A.104.06.05 Medical Protocol. Medical History Review. ### COMCOR 01A.104.07 Deputy Director, Department of Transportation #### 01A.104.07.01 Description of Position. This is executive level, policy-making work in the area of transportation management which reports to and carries the full authority of the Director, Department of Transportation. This is an appointed, non-merit position in the County Government responsible for policy development as well as operational management activities for the Department. An employee in this position is expected to solve complex, politically sensitive problems associated with transportation issues utilizing negotiation and human relations skills. This position serves as both the personal representative of the Director and as the Department's Deputy Director with operational and policy-making authority over all principal offices, divisions, and programs in that Department. Key responsibilities include examining issues and problems relating to transportation, and developing responsive and fiscally sound policies for the Department's programs which impact on a variety of public, private, and community interests and operations. The work involves the planning, development, and implementation of County Government transportation programs which are essential to the County Government's mission and affects large numbers of people throughout the County. #### 01A.104.07.02 Examples of Duties. Directs and actively participates in the development of transportation policy for Montgomery County and the examination of numerous diverse and complex issues and problems directly related to transportation management. Meets with and makes verbal and written presentations before appointed and elected officials, community organization and private sector business representatives, and officials of both regulatory and non-regulatory local, State and Federal Government agencies. Develops and oversees administration of Department-wide policies and procedures which govern the actions taken by subordinate management and supervisory personnel. Directs and actively participates in the development and presentation of the Department's Operating Budget request, and manages the Department's approved Operating Budget. Provides recommendations concerning the Department's Capital Improvement Program Budget request. Assigns work to Division Chiefs, forms and leads tasks forces and committees and evaluates work products - e.g., results of efficiency and productivity studies. Directs all Department procurement, contracts administration, and personnel management activities. Works and negotiates with Department Directors and executive level managers and appointed officials of other State and local government agencies as well as community/civic organization leaders to resolve the most difficult transportation management situations. Directs the coordinated analysis of and response to multi-divisional issues, e.g., review and analysis of Master Plans, Sector Plans, proposed legislation, etc. Makes presentations to high level County officials which serve as the basis for formulating Executive Branch long range transportation policy and planning. Serves as the spokesperson for the Department of Transportation by responding to inquiries from the press, the County Council, other local and State government officials, and citizens. Serves as the Department Director in the Director's absence. Performs other related duties. #### 01A.104.07.03 Recommended qualifications. Experience: Extensive (7 years) and diversified executive level transportation planning/management experience. Education: Bachelor's degree in either civil engineering or transportation planning/management from an accredited college or university. Equivalency: An equivalent combination of education and experience may be substituted. Knowledge, Skills and Abilities: Extensive knowledge of modern transportation management principles, concepts and accepted practices. Skill in identifying, analyzing and evaluating information concerning highly complex and often politically sensitive transportation related issues. Ability to express facts, conclusions and recommendations clearly and concisely, both orally and in writing. Ability to plan, set priorities and organize numerous work assignments which are both self- accomplished and achieved by subordinate managers. Ability to work tactfully and effectively with elected/appointed officials, union representatives, employees, supervisors and managers, community and civic organization leaders and members, and representatives of the private business sector. Ability to independently perform field investigations and inspections in all types of environmental conditions. Ability to attend meetings and perform work assignments at locations outside the office. #### 01A.104.07.04 Medical Protocol. Core Exam ### COMCOR 01A.104.08 Director, Animal Control and Humane Treatment Division #### 01A.104.08.01 Description of Position. This is management-level and administrative work directing the daily operation of the Animal Control and Humane Treatment organizational unit and enforcement of animal control laws and regulations. This is an appointed, non-merit position in the County Government responsible for policy development as well as operational management activities for the Division. Under the immediate direction of the Chief of Police, the employee in this class plans, develops, implements, and evaluates animal control and treatment policies and programs by directing subordinate supervisors to: enforce the animal control provisions of County law; control the spread of rabies; provide for dog and cat licensing; conduct programs to control the animal population; carry out animal cruelty investigations; and administer the contract for the operation of the Animal Shelter. The position also provides all staff support to the Animal Matters Hearing Board. Examples of Duties. (a) Develops and administers rabies control and animal control programs to protect the well- being of Montgomery County residents. (b) Directs the enforcement of County and State laws and ordinances relating to rabies, animal control and humane treatment of animals. (c) Develops and administers education programs to protect domestic animals from inhumane and cruel treatment. (d) Directs the preparation and administration of an annual operating budget and various contractual services. (e) Develops practices and procedures for implementing, evaluating and revising organizational programs. (f) Initiates and coordinates the preparation of cases for the Animal Matters Hearing Board. (g) Directs the licensing and regulatory programs for pet dogs and cats, commercial kennels, dog fanciers, pet shops and riding stables. (h) Represents the Division to the news media and the public on matters relating to animal control policies and programs. (i) Maintains contact and consults with private non-profit organizations, various community groups, and County and State agencies for the purpose of exchanging information, planning and coordinating work and resolving problems. (j) Directs and coordinates promotional and marketing strategies designed to promote organization goals and objectives within the community. (k) Performs other related duties. #### 01A.104.08.03 Recommended Qualifications. (a) Experience: Thorough (5 years) experience in animal control enforcement and humane treatment operations, two (2) years of which were in a supervisory or administrative capacity. (b) Education: Graduation from an accredited college or university with a Bachelor's Degree. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills and Abilities: (1) Extensive knowledge of current animal control, welfare and humane treatment policies, practices and methods. (2) Extensive knowledge of code enforcement policies and procedures relating to animal control. (3) Skill in planning, developing, implementing and administering a broad range of animal control and welfare functions and programs. (4) Skill in negotiating agreements which accommodate the conflicting interests and viewpoints of numerous groups and organizations. (5) Skill in oral and written communication sufficient to develop defenses and justifications of decisions reached. (6) Ability to attend meetings outside the office when necessary. #### 01A.104.08.04 Medical Protocol. Limited Core Exam. #### 01A.104.08.05 Grade. 29 ### COMCOR 01A.104.09 Marketing Manager #### 01A.104.09.01 Description of Position. This is a senior management level, policy-making position in the area of marketing, promotion and media relations involving County economic development. The position reports to, and carries the full authority of the Director, Department of Economic Development. The employee in this non-merit position will be appointed by the County Executive and confirmed by the County Council. Key responsibilities of the position include policy development, as well as operational management activities for the Department's marketing program; examining issues and problems relating to the County's business image; developing responsive and fiscally sound policies and activities, to enhance the image and business' awareness of the County's locational advantages for business relocation and expansion; and managing and coordinating the implementation of marketing and promotional activities. #### 01A.104.09.02 Examples of Duties. (a) Directs and participates in developing economic development marketing and promotion policies. (b) Directs and supervises research and evaluation in the analysis of problems, issues and opportunities involving the County's business climate and image in the business community. (c) Develops the Annual Marketing Plan aimed at promoting business development, and generating information of business expansion/ relocation. (d) Meets with, and makes presentations before appointed/elected officials; community, regional, national and international business executives; and representatives of local, State and Federal government agencies. (e) Directs and coordinates the development of marketing and promotional materials including printed brochures, video and audio presentations, and Internet promotions. (f) Personally conducts marketing missions to attract investment to Montgomery County. (g) Manages and supervises staff in the development and implementation of marketing and promotional activities. (h) Works and negotiates with executive level managers and appointed officials of business organizations, large corporations and municipalities to develop, fund and execute cooperative marketing/ promotional efforts. (i) Works with, and makes presentations to high level County officials which serve as a basis for formulating long-range economic development strategies, policies and programs. (j) Serves as the spokesperson for the Department in the absence of the Director by responding to inquiries from the press, other local and State government officials, and citizens. (k) Manages and supervises the implementation of marketing activities including direct sales, direct mail, ad campaigns, business conferences, exhibitions, and community and business promotional events. (l) Directs and coordinates marketing and prospecting missions to out-of-State targeted areas. (m) Coordinates with and participates in State and regional organizations' marketing/promotion activities. (n) Assists the Director in the development and presentation of the Department's Operating Budget request for marketing, and manages the approved marketing budget. (o) Directs the Department's procurement for marketing services including contract negotiations and administration. (p) Performs other related duties as required. #### 01A.104.09.03 Minimum Qualifications. (a) Experience: Extensive (7 years) experience in economic development, business development, marketing and promotion work. (b) Education: Bachelor's degree in business development and administration, business marketing, public relations, communication, or a related field. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills, and Abilities: (1) Extensive knowledge of economic development, marketing programs, procedures and techniques. (2) Skills in identifying, analyzing and evaluating complex and often sensitive economic development-related issues. (3) Ability to communicate recommendations/conduct presentations clearly and effectively, ability to negotiate agreements with parties having different viewpoints and interests, and to coordinate program activities involving multiple parties. (4) Ability to establish and maintain effective and cooperative working relationships with management staff, co-workers, representatives of public/private and community groups, elected officials, and the general public. (5) Ability to manage, supervise, and motivate staff. (6) Ability to plan, prioritize, and organize numerous work assignments which are both self- accomplished and achieved by subordinate staff (7) Ability to attend evening meetings, conduct marketing activities, and perform other assignments at locations outside the office. #### 01A.104.09.04 Salary. $46,666 - $78,110. ### COMCOR 01A.104.11 Chief, Division of Volunteer Fire and Rescue Services #### 01A.104.11.01 Description of Position. This is senior management level work directing the daily operations of the Volunteer Fire and Rescue Services Division and performing administrative duties relating to volunteers in the fire and rescue service. This position reports to the Fire Administrator and serves in the Integrated Emergency Command structure at a level equivalent to the authority of the fire and rescue chief of a local fire and rescue department. The employee in this non-merit position is appointed by the County Executive and confirmed by the County Council. The employee in this class is responsible for promoting the integration of the activities of volunteer and career firefighters and rescuers, and promoting volunteer recruitment and retention. In addition, employee is responsible for assisting local fire and rescue departments in training, risk management, apparatus use and maintenance, budget preparation and fon-nulating departmental policy and recommendations to the Commission and monitoring legislative and regulatory actions involving volunteer activities and informing affected groups. #### 01A.104.11.02 Examples of Duties. (a) Develops objectives, plans, and methods to promote the integration of activities of volunteer and career firefighter rescuers and maintain or improve the level of volunteer operational services. (b) Develops and implements plans to promote the recruitment and retention of volunteer firefighter rescuers. (c) Provides assistance to local fire and rescue departments in the areas of training, risk management, apparatus use and maintenance, and budget preparation. (d) Establishes work methods for the division, assists the Fire Administrator and local fire and rescue departments in formulating and reviewing departmental policies and provides recommendations to the Fire Administrator and the Commission on volunteer issues. (e) Monitors legislative and regulatory actions that affect volunteer fire and rescue activities and keeps volunteers apprised of new developments. (f) Oversees resolution of division employee and citizen complaints involving volunteer personnel. (g) Carries out and assures compliance with established rules, regulations, policies and procedures. (h) Evaluates performance of division staff and operations on a regular basis to determine where improvements may be made in services provided and counsels division employees on ways to improve performance. (i) Provides information and assistance to the Fire Administrator, other County agencies, the public, independent volunteer corporations and officials of other jurisdictions. #### 01A.104.11.03 Recommended Qualifications. (a) Experience: Extensive experience in fire and rescue services, five (5) years of which were in a management level capacity. (b) Education: Graduation from an accredited college or university with a Bachelor's Degree. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills and Abilities: (1) Knowledge of fire laws, codes, rules and regulations. (2) Knowledge of the principles and practices of modem fire and rescue services including equipment and instructional techniques. (3) Knowledge of volunteer recruitment and retention methods. (4) Skill in negotiating agreements which accommodate conflicting interests and viewpoints. (5) Skill in oral and written communication sufficient to develop justifications of actions planned. (6) Ability to develop and maintain technical reports and records. (e) License: Current possession of, or eligibility for, Montgomery County Integrated Emergency Command Structure (IECS) certification as a Chief Officer required at the time of appointment. #### 01A.104.11.04 Grade. M1. ### COMCOR 01A.104.12 Assistant Chief of Police (Sworn) #### 01A.104.12.01 Description of Position. This is senior level management work directing, coordinating and managing the administrative and operational activities of one of the five bureaus within the Police Department. This position reports to the Chief of Police. The employee in this non-merit position is appointed by the County Executive and confirmed by the County Council. The employee in this class is responsible for ensuring the delivery of police services to the citizens of the County as well as providing leadership, direction and support to Police Department personnel. Employee is responsible for designing, developing and implementing Police Department policies, strategies and programs that directly impact the participants and communities within the County, and explaining initiatives to employees, citizen and business groups and government representatives to gain understanding and support. #### 01A.104.12.02 Example of Duties. Represents the County government and Chief of Police in various forums concerning controversial and sensitive police matters by explaining the County's goals and objectives, responding to questions, misunderstandings and apprehension, and gaining the support of groups being addressed. Manages a large organizational unit by assigning work priorities to subordinate units in response to organizational needs; overseeing the development and implementation of County, Department and unit operating and administrative procedures and memoranda of understanding with other agencies. Sets standards for individual and organizational unit performance and coordinates evaluations, and any disciplinary action within appropriate County, collective bargaining and departmental policies and procedures. Provides research, advice and recommendations to the Chief on a variety of police issues and concerns in order to develop new and innovative solutions, programs, policies and procedures. Works with other departments of County Government, outside agencies and community and business leaders and organizations to address and resolve work problems, coordinate work efforts, develop partnerships and programs, and present and clarify the County and Department's position on issues and operations. Oversees preparation and administration of organization's operating budget, including providing testimony before the County Executive and County Council. Reviews and approves correspondence and reports prepared by subordinate employees for signature of the Police Chief. Acts in the absence of the Police Chief. Performs other related duties including those of sworn officers generally. #### 01A.104.12.03 Minimum Qualifications. Experience: At least seven (7) years of progressively responsible leadership experience in police work, five (5) years of which was in a management level capacity (Lieutenant or above), one (1) year of which was at a level of Police Captain or equivalent with the Montgomery County Police Department or other jurisdiction. Education: Possession of a Bachelor's Degree from an accredited college or university. Equivalency: Equivalent experience may be substituted for education. Knowledge, Skills and Abilities: Knowledge of modern management and supervisory principles and practices. Knowledge of legislation and developments in the field of law enforcement including police administration, patrol techniques, criminal investigations, crime prevention and the criminal justice system. Ability to plan, organize, coordinate, lead and otherwise direct large scale and complex police projects and programs and to resolve administrative and operational issues. Ability to establish and maintain effective working relationships with other County officials and Federal and State officials, civic and business leaders, union representatives and the general public, particularly in situations where competing and conflicting concerns, interests, goals and/or objectives require both understanding and resolution. License: Possession of a valid motor vehicle operator's license. MD Police Certification or ability to obtain certification within six (6) months of appointment may be required. Failure to obtain certification within six (6) months could result in termination. ### COMCOR 01A.104.14 Director, Go Montgomery Program #### 01A.104.14.01 Description of Class. This is senior level management work directing the Go Montgomery Program. Under the supervision of the Director of the Department of Public Works and Transportation, the position is responsible for planning, developing, implementing and evaluating programmatic policies and strategic/tactical plans that are designed to accomplish broadly defined objectives. As a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. In the capacity of an executive manager in the Department of Public Works and Transportation, the position will work closely with a broad range of individuals including elected and appointed officials, State and Federal Government officials, executives of public and private organizations, as well as management personnel in Montgomery County Government and representatives of civic organizations or other similar public entities to articulate and promulgate the development, implementation and administration of the Go Montgomery Program. The work requires mastery of a comprehensive professional or administrative field and expert application of advanced level management principles to conduct strategic, visionary, long range planning; to establish and implement innovative concepts; to determine on own authority or in consultation with supervisor, such matters as organizational structure, methods and processes; the allocation of major resources; or the resolution of unprecedented problems involving adjustments in work effort, service levels or resource requirements. The employee has complete responsibility and accountability for the achievement of established objectives, works with little or no technical guidance and is vested with the authority to independently commit resources within established budgetary guidelines. The work outcome has a significant impact on the general population of the County. #### 01A.104.14.02 Example of Duties. (a) Ensures that the established objectives of the Go Montgomery Program are carried out in accordance with the guidelines set forth by the County Executive. (b) Develops, manages, plans and implements the programmatic elements of the Go Montgomery Program. (c) Develops, presents, defends and administers the Program budget. (d) Develops, monitors and promulgates program measurements for internal and external review. (e) Revises and updates the Program as required. (f) Coordinates with internal and external agencies to execute program objectives. #### 01A104.14.03 Recommended Qualifications. (a) Experience: Seven years of progressively responsible experience in organizational management, or transportation and/or public works, four years of which are in a supervisory or executive capacity. (b) Education: Possession of a Master’s Degree from an accredited college or university in business, business administration, or equivalent field, or an organizational discipline preferably in a field related to public works and transportation. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills and Abilities: (1) Knowledge of management practices and principles. (2) Knowledge of the principles and practices of transportation system planning and management. (3) Knowledge of local government functions and organizations. (4) Knowledge of Capital Improvements budgeting and programming, Operating budgeting and programming and related fiscal matters. (5) Knowledge of Federal, State and local transportation policies and standards. (6) Skill in planning, developing, implementing and administering a broad range of transportation functions across divisional and departmental lines. (7) Skill in negotiating agreements, a collective position, etc., in support of the execution of the program objective. (8) Ability to communicate effectively, orally and in writing, in a clear and concise manner. (9) Ability to establish and maintain effective working relationships with other governmental agencies, private organizations and the general public. (10) Ability to develop, present and defend program measurements related to the program. (11) Ability to attend meetings and perform work assignments at locations outside the office. #### 01A.104.14.04 Medical Protocol. Medical History Review. ### COMCOR 01A.104.15 Chief, Public Health Services #### 01A.104.15.01 Definition of Class. This is supervisory and administrative work directing Public Health and Services operations within the Department of Health and Human Services. The employee in this position will be appointed by the County Executive and confirmed by the County Council. This is a non-merit position within the Montgomery County Government. The incumbent of this position reports directly to the Director of the Department of Health and Human Services. Key responsibilities of the position include providing oversight and leadership of Public Health Services program operations consistent with the County’s Health and Human Services Policy; membership on the Department’s management team, which oversees and ensures a fully integrated public health and human services system which is customer friendly and fiscally and programmatically effective. The Chief of Public Health Services promotes collaboration with and among public and private agencies to address crisis and public health related needs. #### 01A.104.15.02 Examples of Duties. (Illustrative Only) Plans, leads, and supervises staff activities in implementing the core Public Health Service functions of assessment, policy development, education, and quality assurance. Promotes and fosters partnerships with public and private agencies to assure a coordinated system of Public Health Services. Assures the effectiveness of Public Health Service programs and policies by conducting evaluations and assessing customer feedback. Assures effective fiscal and management controls. Ensures the provision of adequate and relevant staff training. Assists the Director in the development and implementation of an integrated health and human services system. Maintains communications and represents Public Health Services to clients, the general public, and to federal, State, and local agencies and officials. Ensures that employees at all levels are encouraged to participate in program and policy development. Performs other related duties as required. #### 01A.104.15.03 Recommended Qualifications. Experience: Seven years of progressively responsible professional experience in organizational management or public health service programs, four years of which were in a supervisory or executive capacity. Education: Graduation from an accredited college or university with a Master’s Degree in public health, human services, or public administration field. Equivalency: An equivalent combination of education and experience may be substituted. Knowledge, Skills, and Abilities: Extensive knowledge of public health principles and issues, and developments in the public health regulatory fields. Thorough knowledge of and commitment to customer service and client-focused service delivery. Ability to lead, plan, implement, and evaluate public health programs and services. Ability to establish collaborative and cooperative approaches to achieving goals. Ability to establish and maintain effective and cooperative working relationships with management staff, interdisciplinary team members, representatives of public/private and community groups, elected officials, and the general public. Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.15.04 License. None. #### 01A.104.15.05 Medical Protocol. Medical History Review. ### COMCOR 01A.104.16 Chief, MCFRS Volunteer Services, County Fire and Rescue Service #### 01A.104.16.01 Definition of Class: This is senior management level work directing the daily operations of the Division of Volunteer Services and performing administrative duties as part of the Montgomery County Fire and Rescue Service management team. The employee reports to the Fire Chief and has operational authority over fire, rescue, and emergency medical services activities of the Fire and Rescue Service, including the local fire and rescue departments, as assigned by the Fire Chief. This position serves in the Integrated Emergency Command structure at a level equivalent to the authority of the Chief of the Division of Fire and Rescue Operations. The employee in this non- merit position is appointed by the County Executive and confirmed by the County Council. The employee in this class serves as the highest ranking volunteer officer in the County and coordinates the operations and administration of volunteer personnel and local fire and rescue departments. The employee is responsible for promoting the integration of the activities of volunteer and career firefighters and rescuers, and promoting volunteer recruitment and retention. In addition, the employee is responsible for assisting local fire and rescue departments in training, risk management, apparatus use and maintenance, budget preparation and formulating departmental policy and recommendations to the Chief, and monitoring legislative and regulatory actions involving volunteer activities and informing affected groups. #### 01A.104.16.02 Examples of Duties: (Illustrative Only) (a) Implements and assists in developing organizational objectives as determined by the Fire Chief. (b) Develops plans and methods to promote the integration of activities of volunteer and career firefighter rescuers. (c) Develops and implements plans to promote the recruitment and retention of volunteer firefighter rescuers and provides additional opportunities for people to volunteer through a mobile volunteer personnel corps. (d) Provides assistance to local fire and rescue departments in the areas of training, risk management, apparatus use and maintenance, budget preparation and formulating department policy and recommendations to the Fire Chief and Fire and Rescue Commission. (e) Monitors legislative and regulatory actions that affect volunteer firefighting activities and keeps the Fire Chief and the authorized volunteer representative apprised of new developments. (f) Develops plans and objectives to maintain or improve level of operational services provided by volunteer fire and rescue personnel. (g) Oversees resolution of employee and citizen complaints. (h) Provides information and assistance to the Fire Chief, other County agencies, the public, local fire and rescue department volunteer corporations and officials of other jurisdictions. (i) Performs related duties as required by the Fire Chief. (j) Ensures that employees at all levels are encouraged to participate in program and policy development. (k) Communicates regularly with the Executive Director of the authorized volunteer representative. (l) Performs other related duties as required. #### 01A.104.16.03 Recommended Qualifications: (a) Experience: Extensive experience in fire and rescue services, including two (2) years as a Montgomery County volunteer chief, deputy chief, or assistant chief, or any combination thereof. (b) Education: Graduation from an accredited college or university with a Bachelor’s Degree. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills, and Abilities: (1) Knowledge of fire laws, codes, rules and regulations. (2) Knowledge of the principles and practices of modern fire and rescue services including equipment and instructional techniques. (3) Skill in negotiating agreements which accommodate conflicting interests and viewpoints. (4) Skill in oral and written communication sufficient to develop justifications of actions planned. (5) Ability to develop and maintain technical reports and records. (6) Ability to attend meetings and perform work assignments at locations outside the office. #### 01A.104.16.04 Medical Protocol: Core I Exam* (*Successful completion of most recent physical examination and drug screen as required.) ### COMCOR 01A.104.17 Minority, Female, and Disabled Persons Business Affairs Manager, Department of Economic Development #### 01A.104.17.01 Definition of Class: This is senior management level, policy-making position in the area of providing county-wide leadership, guidance, and direction in the formulation of County policies, practices, and short and long range economic development strategies addressing the unique needs of the minority, female, and disabled persons business community within the County and will assure that these needs are reflected as the County develops and implements its comprehensive economic development strategy. The position advises the County Executive in these matters and reports to the Director, Department of Economic Development. The employee in this non-merit position will be appointed by the County Executive and confirmed by the County Council. The employee will operate within an overall framework of County economic development principles, goals, and objectives, including those related to procurement, workforce training and education. Key responsibilities of the position include establishment and utilization of social and cultural resources within the County. The employee will head the Minority, Female, and Disabled Persons Business Affairs activities of the Department of Economic Development. #### 01A.104.17.02 Examples of Duties: (Illustrative Only) (a) Advises the County Executive, the Chief Administrative Officer, and the Director of the Department of Economic Development on issues relating to the minority, female, and disabled persons business community. (b) Directs and supervises research and evaluation in the analysis of problems, issues and opportunities involving the County’s minority, female, and disabled persons business climate and image in the business community. (c) Develops outcome measures and a reporting mechanism regarding program missions. (d) Initiates and facilitates responses to inquiries from within and outside the Department and County; and tracks performance of the County’s agencies in attaining the minority, female, and disabled persons business related policy/program outcomes. (e) Works with other County, State, and Federal agencies, and with business organizations and advisory committees to ensure that the County’s minority, female, and disabled persons business community is served by supportive policies, programs, and resources. (f) Performs other related duties as required. #### 01A.104.17.03 Recommended Qualifications: (a) Experience: Extensive (7 years) experience in economic development, business development, marketing and promotion work. (b) Education: Bachelor’s degree in business development and administration, business marketing, public relations, communication, or a related field. (c) Equivalency: An equivalent combination of education and experience may be substituted. (d) Knowledge, Skills, and Abilities: (1) Extensive knowledge of the principles, practices and techniques of planning, formulating, analyzing and implementing management and programmatic policies and strategies appropriate to organize and manage a major organizational unit. (2) Extensive knowledge of current trends and issues affecting the business community, in particular the small and minority, female, and disabled persons business communities. (3) Extensive knowledge of business practices and strong familiarity with the intricacies of operating a business. (4) Working knowledge of and ability to apply knowledge of budget and financial controls or human resource management. (5) Extensive knowledge of procurement issues within the private and public sectors. (6) Knowledge of affirmative action-based and business related Federal, State and County laws and regulations. (7) Ability to design, implement, monitor and modify programs, methods, operating procedures, and/or regulations; to develop and present options and alternatives; and, to develop innovative solutions to difficult problems related to area of assignment. (8) Ability to prepare or direct the preparation of complex reports and studies, the analysis and interpretation of independent research and findings, and the review and analysis of proposed legislation and County policies. (9) Ability to strategically plan, direct, and administer diverse operations of the assigned organizational unit. (10) Ability to delegate work appropriately in order to achieve desired results in an efficient manner. (11) Ability to communicate effectively orally and in writing, including the presentation of complex and/or technical information to lay audiences. (12) Ability to establish and maintain effective working relationships with departmental administrators and managers, senior program management staff, representatives of public and private sector agencies, business and community groups and organizations. (13) Ability to attend meetings and perform work assignments during non-business hours and/or at locations outside the office. #### 01A.104.17.04 License: None #### 01A.104.17.04 Medical Protocol: Medical History Review ### COMCOR 01A.104.18 Director, Office of Community Partnerships #### 01A.104.18.01 Definition of Class: This is senior level staff and administrative work directly supporting the County Executive and Chief Administrative Officer by supervising the Office of Community Partnerships and coordinating all community relations and outreach activities for the County Executive. As the incumbent of a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. A key element of the work of this position is developing publicly responsive and fiscally sound recommendations and solutions to high profile, politically sensitive issues and situations. An employee in this class manages and coordinates the County Executive’s community outreach activities including, but not limited to, developing policy for creating partnerships between the community and the County government; planning and implementing community partnership programs; identifying and communicating the community’s needs and concerns to the County Executive; and assessing, coordinating, and facilitating the delivery of County government services to the community. Contacts are with individuals and groups within and outside the County government, including elected and appointed officials, department heads and other managers, community, civic, and business leaders, advisory boards and committees, and representatives of Federal and other local government agencies. The complexity of the work is characterized by a wide range of activities involving new, unprecedented issues that require extensive analysis. #### 01A.104.18.02 Examples of duties (illustrative only): Meets with community, business, and civic leaders to exchange information, identify community needs, facilitate service delivery, and achieve consensus among community representatives with divergent interests. Promotes communication with community leaders and organizations to improve and enhance delivery of services. Identifies, analyzes, and develops recommendations to address problems and issues associated with County government and community leaders. Advises the County Executive, County Council members, and other County government officials on the status and impact of County policies, programs, and services and highlights potential problems and issues that should be addressed. Maintains close and open communication with County Council members. Coordinates functions with the County Executive, Chief Administrative Officer, department heads, Regional Services Center Directors, and other senior County government staff to effect timely delivery of services and responses to citizen requests or inquiries. Works with department management and other County government staff to exchange information, develop initiatives, and resolve problems associated with County government programs having community impact. Represents the County Executive before community, business, civic, and public interest groups, and on interagency and intergovernmental task forces concerning County government-related programs and issues. Develops an annual report on County government programs that impact the community and assesses data on program efficiency. Manages the budget of the Office of Community Partnerships. Performs related duties as required. #### 01A.104.18.03 Recommended qualifications: Experience: Extensive (7 years) professional administrative experience in the area of public relations or program management in appropriate fields. Education: A Bachelor’s Degree in Public or Business Administration, or a related field. Equivalency: An equivalent combination of experience and education may be substituted. #### 01A.104.18.04 Knowledge, skills and abilities: Extensive knowledge of the principles and techniques of planning, formulating, analyzing, and implementing management and programmatic policies and strategies. Extensive knowledge of program areas relating to the County government and their impact on the community. Skill in negotiating agreements, defending positions, and presenting information to public and private sector leaders. Skill in conducting or directing program evaluation/management studies and analyzing complex policy issues having public impact. Skill in developing consensus and team building. Ability to analyze community problems and develop sound and appropriate recommendations. Ability to effectively communicate. Ability to work independently and exercise tact and judgment in dealing with community groups. Ability to promote and maintain good working relationships with management staff and representatives of public and private organizations. Ability to attend meetings and perform assignments at locations outside the office. #### 01A.104.18.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.19 Special Projects Manager, Office of the Chief Administrative Officer #### 01A.104.19.01 Definition of Class: This is senior level technical and administrative work which involves planning, developing, coordinating and implementing special projects within the Office of the Chief Administrative Officer. As this is a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Key responsibilities of the position include providing oversight and leadership for the County’s efforts on key new initiatives and special projects and the improvement of customer services within the Department. The incumbent will also serve as a project manager and/or task force leader to study issues and implement actions in a variety of programmatic and management areas across the County government. The work requires mastery of a comprehensive professional or administrative field and expert application of advanced level management principles to conduct strategic, visionary, long range planning; to establish and implement innovative concepts; to determine and advise on such matters as methods and processes, the allocation of major resources, or the resolution of unprecedented problems involving adjustments in work effort, service levels, or resource requirements. The employee has complete responsibility and accountability for the achievement of established objectives and works with little or no technical guidance. The work outcome has a significant impact on the general population of the County. The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks. #### 01A.104.19.02 Examples of duties: Plans, leads and oversees the development of policy on a variety of projects and provides analyses on numerous diverse and complex issues/problems. Organizes and/or leads committees to develop recommendations in a variety of diverse areas and provides advice on budget, program proposals and other matters. Works with executive level managers and appointed officials of other State and local government agencies on selected, sensitive local and regional issues. Coordinates special projects and customer service initiatives that involve multiple public/private entities and assists in the implementation of these projects. Performs special ad hoc assignments, researches issues, oversees studies, and provides analyses on issues and develops management recommendations. Serves as project manager, committee chair, or task force leader to implement special projects. Performs related duties as required. #### 01A.104.19.03 Recommended qualifications: Experience: Seven years of progressively responsible management and administrative experience involving program operations, evaluations, analysis or similar activities, four years of which are in a supervisory or executive capacity. Education: Possession of a Master’s Degree from an accredited college or university in business, business administration, or public administration or in an equivalent field. Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.19.04 Knowledge, skills, and abilities: Knowledge of management practices and principles Knowledge of local government functions and organizations. Knowledge of Capital Improvements budgeting and programming, Operating budgeting and programming and related fiscal matters. Skill in planning, developing, implementing and administering a broad range of public services across divisional and departmental lines. Skill in negotiating agreements, a collective position, etc., in support of the execution of the program objective. Ability to communicate effectively, orally and in writing, in a clear and concise manner. Ability to establish and maintain effective working relationships with other governmental agencies, private organizations and the general public. Ability to develop, present and defend program measurements related to the program. Ability to attend meetings and perform work assignments at locations outside the office. #### 01A.104.19.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.20 Assistant Chief Administrative Officer #### 01A.104.20.01 Definition of Class: This is high level staff work directly supporting the Chief Administrative Officer and County Executive by carrying out a variety of assignments and functions in the executive branch of the County Government. As the incumbent of a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Contacts include the County Executive, Chief Administrative Officer, elected County Councilmembers and their senior staff, department and agency directors, division chiefs, officials from other government jurisdictions, corporate officers representing private sector companies, and representatives of public and private groups for the purpose of presenting, justifying, or defending policies and issues affecting the County Government. An employee in this class provides staff support and advice to the County Executive or Chief Administrative Officer in designated functional or policy areas. Employees in this class also serve as project managers and task force leaders to study issues and implement actions in a variety of programmatic and management policy areas. The work involves developing major County policy option or issue papers, coordinating urban redevelopment projects, analyzing and making recommendations on proposed County legislation, assisting in preparation and development of new County legislation, and performing a variety of ad hoc special assignments for the Executive Branch. Assignments are stated in terms of broadly defined functions and areas of responsibility. The employee plans, designs, and carries out major projects, studies, or other work independently with little or no technical guidance. The work project or service is generally considered technically authoritative. The employee uses considerable judgment to interpret stated and written guidelines and to develop new criteria to evaluate programmatic issues or propose new management policies. The complexity of the work is characterized by a variety of duties that must be applied to new and unprecedented assignments and activities requiring extensive analysis. The work involves isolating and defining unknown or unprecedented conditions and developing new criteria to evaluate the effectiveness and efficiency of County Government programs and processes. The work also involves developing policy recommendations impacting major programmatic and management functions in the County government. The work takes place in a normal office environment and involves no significant hazards or physical demands. Most employees in this class supervise staff by assigning and reviewing work, setting work standards, and acting on a variety of personnel matters affecting these employees. #### 01A.104.20.02 Examples of duties (illustrative only): Coordinates, reviews, and prepares administrative procedures, executive regulations, and official testimony to ensure the appropriateness of the content prior to official issuance, and has signature authority for various administrative and legal documents. Directs the preparation of responses to selected correspondence, including interdepartment coordination, on multiple issues for the County Executive’s or Chief Administrative Officer’s signature. Assists in the development, preparation, and review of all County legislation for the Executive Branch and provides liaison to departments and agencies. Provides advice and recommendations to the County Executive, Chief Administrative Officer, or other senior County officials regarding methods to implement public policy decisions affecting broad County Government operations or programs. Resolves or mediates issues involving controversy between citizens and proposed or current government activity. Organizes and works with interagency committees to develop policy documents and recommendations in a variety of functional areas and provides advice on budget, program proposals, and other matters affecting these areas to the County Executive or Chief Administrative Officer. Serves as legislative liaison for the Executive Branch and is responsible for communicating, researching, monitoring, analyzing, and advising on legislative issues and County Council activities. Coordinates special projects such as urban redevelopment activities or programs and serves as project manager to oversee project implementation. Performs citizen or community outreach services and coordinates the County Government’s responses to public inquiries. Coordinates office staff activities, office automation services, and information retrieval and referral services for the Offices of the County Executive and Chief Administrative Officer. Performs special, ad hoc assignments such as researching issues, conducting studies, performing analyses, and developing recommendations on a variety of management and policy issues. Serves as project manager, committee chair, or task force leader to implement projects or study issues, as requested. Performs related duties as required. #### 01A.104.20.03 Recommended qualifications: Experience: Extensive (6 years) professional administrative and/or high level staff experience involving program evaluation, management analysis, program management, or similar activities. Education: Graduation from an accredited college or university with a Master’s degree in Public or Business Administration or related fields. Equivalency: An equivalent combination of experience or education may be substituted. #### 01A.104.20.04 Knowledge, skills, and abilities: Extensive knowledge of the principles, practices, and techniques of planning, formulating, analyzing, and implementing management and program policies and strategies. Extensive knowledge of multiple major County Government program areas. Skill in negotiating agreements with government and private sector organizations. Skill in oral and written communication sufficient to develop defenses of, and justification for, recommended courses of action. Skill in conducting or directing program evaluation and organizational management studies, and analyzing complex policy issues, organizational structures, and management problems. Skill in managing medium to large scale projects involving coordination of multiple departments or agencies. Ability to deal with people tactfully, effectively, and equitably. Ability to attend meetings and perform assignments at locations outside the office. #### 01A.104.20.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.21 Director, Regional Services Center #### 01A.104.21.01 Definition of Class: This is executive-level work directing the operation of a regional government services center. A Director of a Regional Services Center assesses, coordinates, and facilitates the delivery of public services in a geographical region of the County and provides recommendations to resolve problems and develop public policy affecting the region. As this is a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Principal contacts are with elected and appointed officials and senior staff of the County government, civic and business leaders in the community, appointed advisory boards and committees, and officials and staff of County-funded agencies, local municipalities, and State and Federal agencies. This position is responsible for managing the staff and operations of a Regional Services Center. Assignments are varied and work is characterized by conflicting requirements and competing priorities that are of interest or concern to the community and the County. This work requires a thorough understanding of the organization, operation, philosophy, and priorities of the Montgomery County government; the organization and operation of other public agencies; and the physical, demographic, and economic characteristics of the region and public and private sector programs and services. Work is performed independently under broad administrative supervision with some assignments coming directly from the County Executive or Chief Administrative Officer, while other work is generated by employee through the process of identifying community needs. Assignments are stated in terms of broadly defined missions or functions with little technical guidance or specific strategies. Work is reviewed by the Chief Administrative Officer through reports, conferences, and observation of results. An employee in this position may seek guidance from the Chief Administrative Officer on problems or issues that may be politically sensitive or controversial. The work affects civic and business leaders in the community, appointed advisory boa5rds and committees, officials and staff of County-funded agencies, local municipalities, and State and Federal agencies operating in the community. The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks. #### 01A.104.21.02 Examples of duties (illustrative only): Exchanges information concerning community needs and problems with community groups, private sector organizations or businesses, and State and Federal agencies. Works with Citizens Advisory Board and other business and civic leaders as a representative of the County Executive and County. Advises the County Executive, County Council members, Chief Administrative Officer, and other County government officials on the status and impact on the region of public policies, programs, and services and advises on potential problems or issues which will need to be addressed. Identifies and assesses community needs, concerns, and gaps in services, taking appropriate action in cooperation with department directors to resolve problems or recommend appropriate action to the Chief Administrative Officer. Maintains close and open communication with County Council members, including adherence to any Memorandum of Understanding that may exist between the County Council and the County Executive. Directs and oversees operation of the Regional Services Center, supervises administrative staff, develops and monitors budget, and oversees and coordinates program activities with other departments and agencies. Decides on programs and services to be located at the Center and serves as administrative manager of the physical facility. Mediates major regional conflicts that may occur between community groups, business groups, and County government. Establishes and maintains, on behalf of the County Executive, regular communication channels with local citizen associations. Initiates and supports community identity projects, such as cultural fairs, neighborhood festivals, or business/civic trade fairs Represents the County government before business, community, and civic groups and on interagency and intergovernmental task forces to address regional problems or issues. Directs the staff and operations of a related satellite center and plans, develops, and evaluates the programs and activities at the center. Convenes and provides primary staff support for Site Evaluation Committees charged with finding and evaluating sites for County capital facilities, such as recreation and community centers, fire stations, and police stations. Performs related duties as required. #### 01A.104.21.03 Recommended qualifications: Experience: Extensive (7 years) professional administrative and/or high level staff experience involving public relations, program evaluation, management analysis, program management, or similar activities, 4 years of which must have been in a supervisory or administrative capacity. Education: Graduation from an accredited college or university with a Master’s degree in Public or Business Administration or related fields. Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.21.04 Knowledge, skills, and abilities: Current and thorough knowledge of principles and practices of management, public policy formulation, public administration, and finance. Extensive knowledge of the principles and practices of community and economic development, community planning, land use planning processes. Extensive knowledge of the organizations and operations oft Montgomery County government. Ability to analyze community problems, identify key issues in a complex situation, and develop sound and appropriate recommendations. Ability to establish and maintain effective working relationships with government and elected officials and community and business groups. Ability to facilitate and develop public/private partnerships. Extensive skills in oral and written communication in order to effectively present “the big picture” to competing factions, to frame issues, and encourage public debate. Knowledge of budget and financial control, human resource management, procurement, and other administrative functions. Skill in negotiating agreements that accommodate the conflicting interests and viewpoints of numerous groups and organizations. Skill in timely and responsive decision making; involving appropriate others in the process, and modifying decisions as new information becomes available. Ability to attend meetings or perform other assignments at locations outside the office. #### 01A.104.21.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.22 Chief Technology Officer, Department of Technology Services #### 01A.104.22.01 Definition of Class: This is executive-level work directing the operation of the programs and staff of the Department of Technology Services. As this is a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Contacts are with high-ranking legislative and executive branch officials within County Government, officials of equivalent rank in other governmental jurisdictions, including high-level Federal officials, private sector and community organizations or groups, citizens, business owners and managers involved in information technology. The purposes of the contacts include presenting information at government or public forums on information technology matters and participating in vendor fairs and conferences, small business forums, and other economic development activities. The incumbent also proposes innovative approaches to complex problems related to information technology functionality and architecture. Limited direct service or assistance is provided to the public, and such service or assistance is incidental to the primary purpose of the job. The primary purpose of the Chief Technology Officer position is to oversee and manage the daily operations of the divisions of the Department of Technology Services (DTS) and to assist the Chief Information Officer (Department Director) in guiding the information technology programs of the County government. An employee in this class may perform any duty of the Department Director or represent the Department in any forum. An incumbent is also responsible for maintaining and enhancing the effective use of information technology in the County government in the face of rapid development in the information technology industry. The Chief Technology Officer plays a leading role in developing enterprise, department, and functional information technology strategic plans. The employee exercises full accountability for all matters associated with completing work assignments of the staff including determining the work to be performed and the methods to use. Guidelines consist of broad policy directives and basic legislation and require the employee to use considerable judgment in interpreting the intent of the guidelines and in generating specific policies and guidance for use by subordinate staff in developing various components of the overall DTS program. The work of directing DTS programs affects the well-being of a majority of County residents. The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks. #### 01A.104.22.02 Examples of duties (illustrative only): Plans, coordinates, and evaluates the programs and activities of the staff of the Department of Technology Services. Meets with DTS division chiefs to review projects or other initiatives, monitor status, and deal with issues that arise. Communicates with DTS employees and other department employees and managers to ensure that information technology projects are effectively implemented. Determines when private sector resources must be used to successfully accomplish information technology projects. Attends government or private sector functions as DTS representative and speaks to public and private sector groups on information technology topics and issues. Directs the investigation and timely resolution of system or security problems. Directs the implementation of current legislation and regulations relating to information privacy and security and promulgates procedures and regulations on information technology. Advises the County Executive, County Council, residents, and government departments on matters relating to information technology, security, and privacy. Directs the preparation and administration of the DTS annual budget. Performs related duties as required. #### 01A.104.22.03 Recommended qualifications: Experience: Extensive (7 years) experience in information technology or related fields, 4 years of which must have been in a supervisory or administrative capacity. Education: Graduation from an accredited college or university with a Master’s Degree in information technology or related fields. Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.22.04 Knowledge, skills, and abilities: Broad knowledge of the information technology industry, information technology trends, the costs and benefits of different technologies, and the principles of effective information architecture. Extensive knowledge of information technology and how to apply it effectively. Extensive knowledge of and skill in applying management principles and techniques to complete information technology projects on time and within budget. Experience in applying principles of organizational strategic planning and aligning information technology projects with enterprise objectives. Ability to establish productive working relationships with employees and appointed and elected officials at all organizational levels. Ability to communicate information technology concepts, management principles, and strategic objectives effectively both orally and in writing to audiences with highly varying degrees of knowledge and experience. Ability to obtain results through others. Knowledge and experience in procurement and contract management to protect the interests of the government and achieve project goals. #### 01A.104.22.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.23 Director of Strategic Partnerships, Office of the County Executive #### 01A.104.23.01 Definition of Class: This is high level staff work directly supporting the County Executive and Chief Administrative Officer by carrying out a variety of assignments and functions in the executive branch of the County Government. As the incumbent of a non-merit position within Montgomery County Government, the employee will be appointed by the County Executive and confirmed by the County Council. Contacts include the County Executive, Chief Administrative Officer, elected County Council members and their senior staff, department and agency directors, division chiefs, officials from other County agencies and government jurisdictions, and representatives of non-profit and public groups for the purpose of presenting, communicating, coordinating, collaborating and responding to variety of legislative matters, government policies and issues affecting the County. An employee in this class provides staff support and advice to the County Executive and Chief Administrative Officer in designated functional or policy areas such as County legislation and Council matters and serves as liaison to County Council. Employee in this class serve as the lead point of contact for communicating, coordinating, and facilitating Council matters and collaboration with partners such as other County agencies, nonprofits and other public groups. The work involves developing major County policy option or issue papers, analyzing and making recommendations on proposed County legislation, assisting in preparation and in development of new County legislation, and performing a variety of ad hoc special assignments for the County Executive and Chief Administrative Officer. Assignments are stated in terms of broadly defined functions and areas of responsibility. The employee plans, designs, and carries out major projects, policy strategy, studies, or other work independently with little or no guidance. The employee uses strategic thinking to analyze complex issues and policies in order to provide comprehensive analysis and guidance to senior staff. The work product or service is generally considered technically authoritative. The employee uses considerable judgment to interpret stated and written guidelines and to develop new criteria to evaluate policy and programmatic issues or propose new policies. The complexity of the work is characterized by a variety of duties that must be applied to new and unprecedented assignments and activities requiring extensive analysis. The work involves isolating and defining unknown or unprecedented conditions and developing new criteria to evaluate the effectiveness and efficiency of County Government programs and processes. The work also involves developing policy recommendations impacting major programmatic and management functions in the County government. The work takes place in a normal office environment and involves no significant hazards or physical demands. #### 01A.104.23.02 Examples of duties: Serves as legislative liaison for the Executive Branch. Tracks, reviews and coordinates Executive policy positions on all local legislation and other Council matters. Responsible for researching, monitoring, analyzing, communicating, and advising on local legislative issues and Council activities. Provides comprehensive analysis and strategic guidance on a variety of complex community related issues, policies and challenges. Coordinates the development of Executive positions and testimony on County legislation and other Council matters and ensures timely response to Council inquiries. Coordinates and assists in the development, preparation and review of all County legislation for the Executive Branch. Attends Council meetings and/or ensures appropriate attendance at Council meetings by other County officials. Serves as primary point of contact for Executive Branch on Council matters. Directs the preparation of responses to selected correspondence from the Council, including interdepartmental coordination, on multiple issues for the CE and CAO. Provides comprehensive analysis and strategic guidance on a variety of complex community related issues, policies and challenges. Provides advice and recommendations to CE and CAO, or other senior County officials on local legislative and administrative issues. Council, citizens and advocacy groups. Coordinates and reviews executive regulations. Reviews executive correspondence to Council to ensure appropriateness of content prior to issuance Performs special, ad hoc assignments, such as researching issues, conducting studies, performing analyses, and developing recommendations on a variety of policy issues. Serves as project manager, committee chair, or task force leader to study issues or implement projects, as requested. Performs other duties as required. #### 01A.104.23.03 Knowledge. Skills and Abilities: Excellent oral and written communication skills Extensive knowledge of the principles, practices, and techniques of planning, formulating, analyzing, and implementing management and program policies and strategies. Extensive knowledge of multiple major County Government program areas. Strategic thinker capable of analyzing complex issues/policies/challenges and developing alternative solutions and possible next steps. Skill in effectively interacting and communicating with government officials and private sector organizations. Skill in verbal and written communication sufficient to develop defenses of, and justification for, recommended courses of action. Skill in analyzing complex policy issues, organizational structures, and management problems. Skill in managing medium to large scale projects involving coordination of multiple departments or agencies. Ability to deal with people tactfully, effectively, and equitably. Ability to attend meetings and perform assignments at locations outside the office. Ability to work some evenings and weekends #### 01A.104.23.04 Recommended Qualifications: Experience: Extensive (six (6) years) professional administrative and/or high level staff experience involving program evaluation, management analysis, program management, or similar activities. Education: Graduation from an accredited college or university with a Master’s degree in Public or Business Administration or related fields. Equivalency: An equivalent combination of experience or education may be substituted. License: None. #### 01A.104.23.05 Medical Exam Protocol: Medical History Review ### COMCOR 01A.104.24 Chief Labor Relations Officer, Office of the County Executive #### 01A.104.24.01 This is an appointed, non-merit full-time time position in the County Government reporting to the Chief Administrative Officer (CAO). Under the general direction of the County Executive’s Office, an incumbent of this position is responsible for both the formulation of the County’s labor relations policy and its implementation. In fulfilling this function, the incumbent is responsible for representing management in labor relations including contract negotiations, interpretation and administration of collective bargaining agreements (CBA), and the maintenance of positive and effective labor-management relations. The Chief Labor Relations Officer counsels and advises managers and supervisors of all departments on labor relations matters and maintains contact with state and local labor relations groups and individuals. Supervision is exercised over a labor relations team of employees to include office/and clerical support functions. #### 01A.104.24.02 Major Duties: Collective Bargaining and Contract Administration: responsible for negotiating collective bargaining agreements, the process by which wages, benefits and other terms and conditions of employment for organized employees is established; training management representatives on the provisions of each collective bargaining agreement applicable to their department; and responding to requests from management for advice and counsel on planned management action, prior to decision making and implementation. CBA Approvals: Once both labor and management have ratified the agreements, and the Council has approved any provisions subject to Council review, the Chief Labor Relations Officer issues implementing instructions for affected department management. For non-compensation agreements the pertinent management personnel are sent the instructions which capture the changes to the contract and any salient issues that those at the department should be aware of. For compensation agreements the instructions are sent to the Department of Finance (FIN) and Office of Human Resources (OHR) to ensure that any wage increases are timely and properly implemented. CBA Training: In addition to issuing implementing instructions Chief Labor Relations Officer then schedules training on the new contracts. The target audience for this training is managers and supervisors with responsibility for supervising employees covered by the agreement. Administrative Proceedings: The Unit supports the Office of the County Attorney in its efforts to initiate, prosecute, defend and monitor a wide range of administrative proceedings, primarily for and on behalf of departments under the personnel authority of the County Executive. The administrative proceedings consist primarily of grievance arbitrations, conflict resolution, unfair labor practice complaints, Merit System Protection Board (MSPB) appeals, and/or Petitions for Judicial review of MSPB decisions. The Unit also supports litigation by the Office of the County Attorney in a limited number of civil complaints, filed by or on behalf of an employee, in Court and appellate matters before the Court of Appeals. #### 01A.104.24.03 Examples of Duties: (Illustrative Only) Formulates the County’s labor relations policy and directs its implementation, under general direction from the County Executive and subject to approval of the Council; Prepares for and conducts the County’s participation in union-management contract negotiations to develop mutually agreeable compensation structures, to establish and define union/management rights and obligations and to establish and define conditions or employment; Provides training on County-Union agreements and educates and counsels all levels of supervisors and managers in the administration of such agreements, to ensure proper and uniform interpretation and administration of collective bargaining agreements; Maintains records and prepares reports on union activities; keeps the County management informed of potential problems; Assembles and analyzes information on trends in labor relations to best represent County interests in labor relations; Advises and assists management with respect to publicity on labor relations matters; Maintains contact with Statewide labor relations groups and counterparts in local municipalities and other County governments on labor relations issues. #### 01A.104.24.04 Minimum Qualifications: Education: Graduation from an accredited college or university with a Master’s Degree in Public Administration, Business Administration, Human Resources, or a related field, or a Doctor of Jurisprudence (law degree) from an accredited law school. Experience: Seven (7) years of experience in labor relations and litigation, preferably in public administration, which must have included substantial experience as the primary negotiator in management-union contracts. Experience in collective bargaining, grievance, and arbitration strongly preferred. Advanced Knowledge of: General principles and practices used in modem labor relations (i.e., contract negotiation, mediation, fact-finding, arbitration, contract administration and interpretation); Labor relations laws and current trends in the labor field; Supervisory practices and the rights and obligations of management and unions; personal and professional integrity; resourcefulness; tact; good judgement; physical condition commensurate with the duties of the position. Ability to: Maintain effective working relationships with all levels of management and upon representation; negotiate; and communicate effectively both orally and in writing. Licenses, Registrations, Certifications, or Special Requirements: None. ### COMCOR 01A.104.25 Transportation Policy Officer, Department of Transportation #### 01A.104.25.01 Definition of Class: Under the executive appointment of the County Executive and reporting to the Director, Department of Transportation, the Transportation Policy Officer (TPO) is responsible for shaping and implementing a complex transportation network for the County. This is an appointed, non-merit position in the County Government. The TPO is also responsible for ensuring the alignment and integration of strategies for the transportation, transportation planning, public works, and municipal parking functions. #### 01A.104.25.02 Major Duties: The Transportation Policy Officer directs transportation and infrastructure policies, programs, and strategic investments to ensure they are designed, managed, and operated in accordance with the County’s commitment to increasing economic opportunity, improving public safety, building a more vibrant County, improving outreach to community members and other stakeholders, and strengthening the County’s functionality. Key responsibilities include examining issues and problems relating to transportation and developing responsive and fiscally sound policies for the Department’s programs which impact on a variety of public, private, and community interests and operations. The work involves the planning, development, and implementation of County Government transportation programs which are essential to the County Government’s mission and affects large numbers of people throughout the County. #### 01A.104.25.03 Examples of Duties: (Illustrative Only) • Maximize the value, within County’s financial capacity, provided by the County’s transportation system. • Coordinate and align the County’s transportation system and program with those of neighboring jurisdictions, the State, and regional transportation agencies. • Ensure County’s transportation and infrastructure facilities and programs are “best in class” and meet the diverse needs of the County. • Oversee the policy direction for the Department of Transportation and transportation planning by exploring and developing solutions for mobility to effectively and efficiently move people and things, shape urban form, affect economic vitality, and impact quality of life within the County. • Provide overall strategic direction to ensure high quality services are provided, maintain and improve the County’s infrastructure, and guarantee a clean and safe environment. • Provide vision and oversight to create financial and operational efficiencies by leveraging “best in class” parking system techniques and designs. • Partner with the County Executive, Chief Administrative Officer, Director, Chief Operating Officer, County Council, and other county leaders to best achieve the County’s stated mobility, access, and operational goals. • Implement the County’s Strategic Plan for Transportation. • Meets with and makes verbal and written presentations before appointed and elected officials, community organization and private sector business representatives, and officials of both regulatory and non-regulatory local, State, and federal government agencies. • Guide investments in the County’s transportation assets to improve mobility and reduce operations and management costs where feasible. • Make policy recommendations and decisions through improved data collection, performance management, engagement with County residents and national best practices. • Oversee an effective, responsive and accountable organization to ensure the attraction and retention of a quality staff and provide professional development opportunities to successfully implement best practices that serve the evolving needs of County residents. • Communicate with policymakers about projects, policies and results, and provide comprehensive information to the public. • Foster collaborative and innovative partnerships with the County, regional, State, and federal agencies, community groups, industry organizations and the non-profit, private and philanthropic sectors to advocate for the County’s policy and investment priorities. • Directs the coordinated analysis of and response to multi-divisional issues, e.g., review and analysis of Master Plans, Sector Plans, proposed legislation, etc. #### 01A.104.25.04 Minimum Qualifications: Education: Bachelor’s degree in Public Administration, Business, Engineering, Transportation, Architecture, Urban Planning or a closely related field. Experience: Minimum ten (10) years’ experience in transportation or public works administration, public sector management, or a closely related field. Minimum five (5) years’ experience in an executive level and/or leadership role. Experience must include working with internal shareholders including other departments and collective bargaining units. Additionally, the experience must include government, finance, and operations. Licenses, Registrations, Certifications, or Special Requirements: Preferred: • Master’s degree in transportation, urban planning, public policy, or a similar field. • Licensure by the State of Maryland as a Professional Engineer. Knowledge, Skills, and Abilities: • Excellent leadership skills with an exceptional ability to inspire, empower, mentor, develop, and sustain a highly functional team. • Extensive knowledge of transportation management in a large and complex urban environment. • Exhibit a strong commitment to diversity and a passion of safe, sustainable transportation and infrastructure development. • Knowledge of transportation planning, public works, and municipal parking systems. • Excellent written and verbal communication skills. • Must be politically savvy and sensitive to the interests of a wide-range of stakeholder groups, strategic partners, elected officials, and administrative colleagues. • Strong understanding of and/or experience working with local, State, and/or federal transportation programs and policies with emphasis on transit and transportation demand management. #### 01A.104.25.05 Medical Exam Protocol: Core Exam. ### COMCOR 01A.104.26 Deputy Director of Operations, Department of Transportation #### 01A.104.26.01 Definition of Class: Under the executive appointment of the County Executive and reporting to the Director, Department of Transportation, the Deputy Director of Operations has full authority and accountability in the absence of the Director. The Deputy Director assists the Director in the overall management, administration, operations, planning, and coordination of a diverse range of activities, operations, services, and staff in order to accomplish the departmental vision, mission, and guiding principles. The position works in conjunction with the Director to oversee the planning and deployment of department-wide resources to carry out the operations of the Department in supporting the implementation of the County Executive’s priorities. The position assists the Director in the management of the Department of Transportation and has full line management responsibility for planning, developing, and implementing employee work programs, communicating expectations, and assessing the achievement of established goals. #### 01A.104.26.02 Major Duties: The Deputy Director of Operations oversees defined operations, services, divisions, staff within the Department of Transportation. The work includes coordinating with County and department staff to develop or update the administration and operations of the Department including information such as operational objectives, technologies, systems, information specifications, schedules, funding, and staffing. The work may involve preparing and reviewing operational reports and schedules to ensure accuracy, efficiency, and compliance with government policies and regulations. The position provides technical assistance to staff, volunteers, advisory boards, councils, community agencies, and others. #### 01A.104.26.03 Examples of Duties: (Illustrative Only) • Exercises the full range of supervisory duties and responsibilities as defined in the Montgomery County Personnel Regulations (MCPR). • Assists the Director in developing comprehensive long and short-range strategies designed to achieve Departmental goals and objectives and establishes priorities as necessary to accomplish them. • Assumes the duties and responsibilities of the Director in his/her absence. • Exercises technical management oversight for all operations. • Analyzes technical performance reports, correspondence, and contracts. • Reviews, evaluates and makes recommendations to the Director regarding areas of departmental responsibility. • Investigates and researches difficult and complex inquiries, problems, or complaints, and initiates appropriate steps to address/resolve them. • Performs tasks and duties which may not be specifically listed in the class specification or position descriptions, but which are within the general occupational category and responsibility level typically associated with the employee’s class of work. #### 01A.104.26.04 Supervisory Controls: Work is performed with a wide latitude for independent judgment and action under the general supervision of the Director. May provide direct supervision to management, professional, technical, and administrative support staff. #### 01A.104.26.05 Supervision Exercised: Employees in this classification act as supervisors to other positions. #### 01A.104.26.06 Guidelines: Incumbent must possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Incumbent must possess the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. #### 01A.104.26.07 Complexity: Complex function with significant number of interrelated professional and operational disciplines which must be coordinated. Considerable discretion and latitude to direct and control affairs of the organization. Requires the exercise of ingenuity, creativity, judgment, and problem-solving skills. #### 01A.104.26.08 Scope and Effect: The work involves planning, developing, and carrying out vital administrative and service programs. The programs are essential to the mission of the County and/or affect large numbers of people on a long-term or continuing basis. #### 01A.104.26.09 Contacts: Serves as a liaison between department director and department division chiefs, customers, County, State, and federal government representatives, public service and other community organizations, the media and the public-at-large; attends conferences, seminars and training. #### 01A.104.26.10 Public Service /Assistance: Personal assistance and/or care of constituents is provided on an on-going basis. #### 01A.104.26.11 Hazards: The work involves no significant hazards. #### 01A.104.26.12 Minimum Qualifications: Graduation from college or equivalent plus experience of a type, duration, level of complexity, diversity and responsibility to be determined at time of announcement, which has provided the applicant with the necessary knowledge, skills and abilities to perform the duties in the appropriate executive level functional area; or equivalent combination of education, experience and training. Knowledge, Skills, and Abilities: Advanced Knowledge of: • Modern office procedures, practices, and equipment. • Principles and practices of public and business administration. • Functions, organizations and governing laws and regulations of the County government. Skill In: • Analyzing, interpreting, and applying the most complex procedures and information from journals, documents and manuals, financial reports, policy and procedure manuals and legal documents and manuals; • Responding effectively to the most sensitive inquiries or complaints from constituents, other Elected Officials, and department managers, and regulatory agencies; • Writing original reports, business correspondence, and procedure manuals; • Effectively presenting information on complex topics to groups including Elected Officials, Department Managers and the public, to respond to questions in one-on-one situations and in groups. Ability to: • Analyze, interpret and report research findings and recommendations. • Exercise judgment and discretion in applying and interpreting policies and procedures. • Plan, assign and direct the work of others in a manner conducive to full performance and high morale. • Understand and carry out complex oral and written instructions. • Establish and maintain effective working relationships with department officials, employees and the general public. Licenses, Registrations, Certifications, or Special Requirements: Employment must have been in an administrative, professional, and supervisory capacity in an area of work related to the functional responsibility of the departments/divisions in which the position exists. In those departments/divisions where registered specialists provide the primary source of functional and technical knowledge for planning and accomplishing the mission of the departments/divisions, the incumbent may also be required to be registered and experienced in that profession. Work experience must have included supervising and coordinating a variety of functions. Work Environment: Work is generally conducted in both an office and field environment. The job functions require the ability to attend meetings, seminars, training and conferences as well as travel to off-site facilities. Physical Demands: The duties require sitting, standing, often times for long periods, walking on all types of terrain, maintaining balance, climbing stairs and inclines, kneeling, bending, stooping, crouching, reaching, pushing, pulling, twisting, requires a sense of touch, finger dexterity, ability to grip with hands and fingers, to lift and carry up to 30 pounds. May be required to wear and/or use personal protective equipment such as gloves, masks, eye protection, etc. for first aid and other department activities. May be required to work offsite and subject to outside temperatures and inclement weather. #### 01A.104.26.13 Medical Exam Protocol: Core Exam. ### COMCOR 01A.104.27 Chief Equity Officer, Office of the County Executive #### 01A.104.27.01 Definition of Class: This is an appointed, non-merit full-time position in the County Government reporting to the Chief Administrative Officer (CAO). The incumbent directs, administers, and facilitates the Countywide equity programs; works to build an infrastructure to ensure policy decisions are evaluated through an equity lens to create fair access to opportunity; collaborates with County departments, employees, community members, and other stakeholders to make meaningful movement towards a more equitable county; and performs related duties as assigned. #### 01A.104.27.02 Major Duties: This single-incumbent executive management classification exercises broad direction over equity work across Montgomery County, The incumbent provides leadership and vision to ensure the development and management of innovative and effective strategies to achieve racial equity for Montgomery County residents. The work requires considerable initiative and judgment, and the ability to make independent decisions within broad policies and procedures as determined by County executive management, the Council, and federal, State, and County laws, ordinances, and regulations. #### 01A.104.27.03 Examples of Duties: (Illustrative Only) • Identifies disparities and the systemic causes that may exist within the County’s departments and community. • Oversees design, coordination, and implementation of programs, policies, and practices aimed at addressing the systemic disparities existing in the delivery of County services. • Develops and creates awareness and understanding in the use of an equity lens to develop and implement programs and practices. • Creates an infrastructure to sustain the County’s commitment to equity. • Implements the Countywide and Health and Human Services’ Racial Equity Plans and other related plans. • Provides leadership, guidance, training, and support to internal and external partners in the development and delivery of equity programs and tools; and develops work plans and training materials. • Analyzes proposed legislation and regulations and provides expert technical guidance and leadership to management and elected officials on equity issues affecting County programs and practices. • Establishes baseline disparity data targets/benchmarks in collaboration with partners; and establishes goals and initiatives to make progress and processes to track outcomes. • Develops methods to determine how disparate impacts will be documented and evaluated; and collects, evaluates, and analyzes indicators and progress benchmarks related to addressing systemic disparities. • Directs, evaluates, and coordinates analyses and recommendations regarding race and equity policy issues and long-range plans to address department and community needs and services; and develops and coordinates reports and supporting materials to be presented to the Council for information or action. • Develops and deepens relationships with community members and non-profits committed to racial equity work; and participates in community equity collaborations on behalf of the County to identify and address cumulative impacts of institutional and structural inequities in the County. #### 01A.104.27.04 Minimum Qualifications: Education: A Bachelor’s degree from an accredited college or university in sociology, education, public administration, ethnic studies, communication, social work, public health, or a closely related field. A Master’s degree or other advanced degree in a related field is highly desirable. Experience: At least five (5) years of experience of demonstrated success in the administration of community, educational, or social justice programs which focus, in part, on the elimination of structural racism. At least two (2) of those years must be in a managerial, supervisory, or program administration capacity. Experience in a public agency is strongly preferred. Advanced Knowledge of: • Theories, principles, and practices of effective management and strategic planning process and techniques. • Social, political and environmental issues influencing equity program development and implementation. • Effective institutional change management principles and practices. • Effective interpersonal and group communication techniques. • Policy analysis and development techniques and methods of formulating and advocating for public policies specific to equity issues. • How inequities were created, are currently reinforced and maintained, and can be removed. • Principles and practices of community and public relations. Ability to: • Plan, organize, manage, and direct the implementation of equity programs. • Effectively manage diverse employees and groups and apply effective management skills in the areas of planning and project management including organizing, directing, motivation, and evaluation. • Act as a visionary and strategic thinker to identify and define complex equity disparities; develop sound conclusions and recommendations; and represent recommendations in a way that is compelling to a variety of institutional and community audiences. • Conduct racial impact analysis; and utilize evidence and data to recommend improvements to life outcomes for marginalized populations. • Represent the County effectively on equity issues in a variety of forums. • Prepare clear, concise, and comprehensive correspondence, reports, studies, and other written materials. • Speak clearly, explicitly, and convincingly to diverse audiences. • Recognize and acknowledge existing cultural and racial “blind spots” and work toward addressing them. • Exercise sound, expert independent judgment and political acumen within general policy guidelines. • Exercise tact and diplomacy in dealing with highly sensitive, complex and confidential issues and situations. • Build effective strong working relationships, partnerships and networks with communities of color, and the organizations that serve them. #### 01A.104.27.05 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.28 Chief Broadband Officer, Department of Technology Services #### 01A.104.28.01 Definition of Class: This appointed, non-merit, single-incumbent executive management job classification is in the Office of Broadband Programs in the Department of Technology Services. The incumbent performs as the County’s Chief Broadband Officer (CBO) and reports to the Director, Department of Technology Services (DTS). The CBO is responsible to achieve the County Executive’s priority objectives in digital equity, economic development, and workforce development through broadband technologies. The incumbent is responsible for planning and deploying broadband technologies that enhance the County’s and its constituents’ ability to leverage broadband and the Internet to conduct business. #### 01A.104.28.02 Major Duties: The incumbent is responsible for identifying, developing, resourcing and implementing broadband initiatives and programs that are critical to the delivery of the government’s service to residents and businesses, and support business and workforce development and job creation in targeted priority economic sectors, enhance community engagement and Smart County initiatives, and position the County’s digital infrastructure to be prepared to meet future demand in areas such as public safety, education, mobility, digital equity, and commerce. The incumbent will be responsible for the County’s broadband initiatives, infrastructure, services, and related cable, video, television, and consumer services. #### 01A.104.28.03 Examples of Duties: (Illustrative Only) • Formulating a large-scale multi-sector, multi-year broadband program for the County. • Assisting the CIO in the development and maintenance of appropriate organizational structures necessary for the County to meet emerging and future challenges and demands for broadband while maximizing the return on investment in existing broadband functions and assets to the County. • Overseeing the following program areas: The County’s fiber optic network, FiberNet, and the County government’s network services, the Cable Office, and the ultraMontgomery program. • Providing expertise and guidance in the leveraging of broadband technologies by developing a clear vision and producing a broadband and digital infrastructure master plan with measurable outcomes. • Developing the business case and overseeing the development and implementation of budgets and fiscal forecasts. • Identifying strategic public-private partnerships and capital investments. • Identifying, competing for, and administrating grants and matching funding sources. • Negotiating agreements and managing vendors and franchisees. • Developing and maintaining good relations with members of the County Legislative Branch and other key partners. • Representing the County’s interests in broadband matters at the Federal, State and County government. • Developing, delivering and defending testimony in public hearings of the legislative or policy governing bodies (e.g., FCC, State Legislature, Congress). • Identifying and implementing best practices for the management of existing and emerging wireless and wireline technologies. • Resolving the County residents’ cable and broadband complaints and addressing businesses’ broadband connectivity issues; and supporting digital equity initiatives and technology training. • Working with and representing the County at telecommunications forums and association, e.g., National Association of Telecommunications Officers and Advisors (NATOA). • Working with the Montgomery County Economic Development Corporation (MCEDC), Montgomery County Business Council (MCBC), the County’s Interagency Technology Policy Coordinating Committee (ITPCC), the Information Technology Policy Advisory Committee (IPAC), the Metropolitan Washington Council of Governments (MWCOG), and others to further the County’s broadband interests and objectives. #### 01A.104.28.04 Minimum Qualifications: Education: Graduation from an accredited college or university with a Master’s Degree in telecommunications, computer science, engineering, business or related field or equivalent experience. Experience: Seven (7) years of progressively responsible professional experience in enterprise-wide organizational management of broadband/telecommunication operations and services, four (4) years of which were in a supervisory or executive capacity. Licenses, Registrations, Certifications, or Special Requirements: None. #### 01A.104.28.05 Knowledge, Skills and Abilities: • Thorough knowledge of broadband technologies and architectures. • Demonstrated in-depth knowledge of business principles and practices required to manage high-speed broadband service to the business and residential premises; including but not limited to sales, operations, customer service, communications and process development. • Knowledgeable about budgeting, general accounting and fiscal management practices; office procedures; and business operating systems. • Thorough understanding of financial principles; be able to evaluate fiscal and financial information and achieve positive financial results. • Must be knowledgeable about the appropriate methods and means of dealing with human behavior situations in a variety of business circumstances. • Ability to plan, implement, and support large scale fiber networks; including but not limited to recommending policies, procedures, organizational structures, staffing, processes, and management reporting and controls. • Demonstrated ability to effectively work directly with the public, vendors, and county and other government personnel. • Communicate effectively verbally and in writing with all organizational levels both in the utility and its subsidiaries and with outside contractors and vendors. • Relies on extensive experience, sound judgment and demonstrates leadership to plan and accomplish goals. • Proven ability to plan and organize work to meet deadlines, all with a high degree of accuracy with attention to detail. Must have strong analytical and critical thinking skills with demonstrated problem-solving abilities. A wide degree of creativity and flexibility is expected. • Ability to communicate effectively, verbally and in writing, in a diverse range of audiences and settings; persuasion and negotiation of conflicts and problems; assessing operational, program, staffing, and fiscal needs; interpreting legal documents and government regulations, evaluating fiscal and financial reports, forms, and data; analyzing complex written documents; identifying and resolving administrative problems; working long and irregular hours, and under pressure conditions; delegating responsibility and achieving results through subordinates; and maintaining order in an environment of changing priorities. • Requires understanding and the ability to interpret contracts, agreements, and administrative policies to properly apply provisions to supervising and directing the work of subordinates as appropriate, and to build and lead a team successfully. Must be able to resolve administrative problems and effectively delegate duties to achieve results. • Understands the concept of providing quality services and agrees to maintain a continuing commitment to superior customer service. #### 01A.104.28.06 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.29 Chief Operating Officer, Department of Technology and Enterprise Business Solutions #### 01A.104.29.01 Definition of Class: This appointed, non-merit executive management job classification is in the Department of Technology and Enterprise Business Solutions (TEBS). The incumbent performs as the TEBS’s Chief Operating Officer (COO) and is appointed by the County Executive. The COO works under the administrative direction of and reports to the Chief Information Officer (CIO)/Director, Department of Technology and Enterprise Business Solutions. The COO oversees and manages the daily operations of the TEBS divisions and assists the CIO/TEBS Director in all aspects of planning, implementing, maintaining, and guiding the County Government’s information technology programs, infrastructures, and services. The COO will have a clear understanding of the County’s business functions and services, data assets, technology platforms, strategic priorities, and, in close coordination with the CIO/TEBS Director ensures an effective TEBS operations and services and the best results for County programs and services. #### 01A.104.29.02 Major Duties: The incumbent is responsible for assisting the CIO/TEBS Director in developing and implementing state of the art operational technology strategies aligned with the County’s overall goals and objectives, while ensuring efficient and effective use of County resources. The incumbent is also responsible for facilitating cross-departmental collaboration and fostering effective communication and coordination to ensure overall operational efficiency at all levels of government. The incumbent will identify opportunities for technology adoption to enhance government services, streamline processes, and improve overall operational and service efficiency. The incumbent will also establish, enforce, and monitor staff and operational performance metrics and benchmarks for all TEBS Divisions and TEBS services. In addition, the incumbent will develop and implement plans for emergency response and recovery, collaborating with relevant agencies to ensure the safety and well-being of county employees and residents. #### 01A.104.29.03 Examples of Duties: (Illustrative Only) Technology Management including call center technology and CRM systems: Oversees efficiency reviews as well as audit review and response. Maintains and supports work to address council concerns and issues. Coordinates interfaces with the PIO Office as a leadership representative of the department. Management and oversight of multiple organizational divisions/teams with varying needs and priorities. Develops and implements programs, systems, and procedures to improve internal and external TEBS services. Expected to make independent decisions guided by the CIO, departmental and County policies, and guidelines. Customer and Vendor Relations: Written and verbal communication to address customer, council, and employee matters. Will be the sponsor and project lead on high-profile projects, programs, and operations. This will require accuracy and strategy when working with stakeholders. Cultivates strong customer/vendor relations to lead to the continued success of TEBS endeavors. Exhibits strong managerial expertise and discretion regarding personnel issues and adherence to County rules, policies, and requirements. Fosters professional growth of team members, resulting in innovation and continued success of departmental work. Perform duties assigned by the CIO/TEBS Director to represent TEBS: Develops presentations, written documentation to respond to technical issues in well-defined nontechnical terms as specified by the director. This will require both the technical knowledge as an SME and the skill to communicate the work of TEBS to individuals of various backgrounds. Functions as a delegate of the department and County in situations that will impact the short-term and long-term operations and reputation of TEBS and MCG. Maintains skill in current and new methods of presenting information to leadership and stakeholders. Assist with the development and strategies for a comprehensive budget submittal: Oversees and collects data, establishes return on investment analysis, conducts predictive analysis, and works towards a logical innovation agenda. Assists the CIO/TEBS Director in the TEBS budget development and leadership throughout budget discussions and analysis. Offers input based on expertise, research, and vetting of options. Provides timely and accounting throughout the year. Works with and reviews TEBS leadership, budget team, and administrative staff to staff to build and maintain strong relationships with OMB, Council, CEX, and other partners throughout the budget process. Play a key role in effective and efficient development and implementation of a variety of enterprise-wide technology-based strategies, systems, and services. Work with the County departments to identify new strategies for larger outcomes and enhancement of service delivery, cost avoidance and process innovation. #### 01A.104.29.04 Minimum Qualifications: Education: Graduation from an accredited college or university with a Master’s Degree. Experience: Ten (10) years of progressively responsible professional experience in organizational management or in a field related to the assigned area, seven years of which are in a supervisory role. Licenses, Registrations, Certifications, or Special Requirements: Possession of a valid Class “C” (or equivalent) driver’s license from the applicant’s state of residence when required for job-related duties. #### 01A.104.29.05 Knowledge, Skills, and Abilities: Advanced knowledge of: • County or large local government data-driven operations and needs; • Various government privacy, security and associated laws, rules and regulations including all applicable standards; • Data security risk analysis and the development of data security architectures and protocols; • Leadership techniques, principles, and procedures to assign work, schedule, train, and evaluate the work of assigned or matrixed staff; Principles and processes for providing customer services; this includes meeting established quality standards; • Strategic planning principles and theories to ensure competitive advantage; • Management techniques for high-impact outcomes in service delivery virtuous cycles, e.g., in law enforcement and human services; • Enterprise data management best practices and strategies; • Expertise in data governance and quality control; • Working with data storage, aggregation, analysis, and retrieval; • Creating best practices and methodologies for technical projects; • Building business cases for large technical projects; • Data modeling and visualization techniques; • Various sources and resources for information at the federal, state and local level in the privacy and security areas; • Managing large cross-agency, cross-departmental programs. Ability to: • Participate with upper management in a decision support mode through the development of appropriate management information; • Emotional Intelligence to carry out cross-agency, cross-departmental work; • Advocating for data analytics value across a business to diverse audiences with solid business experience in the field; • Information management projects and programs; • Influence personnel through a matrix organization as opposed to line management authority; • Deal with the public, press, other officials, members of the County Council, boards and commissions, and State and federal officers or representatives in a manner that is diplomatic, clear, and knowledgeable; • Work in a fast-paced environment, meet deadlines with a sense of urgency, focus on detail and accuracy and be an independent thinker; • Lead and think strategically; • Use logic and reasoning to analyze, understand, and evaluate complex situations. Leverage ability to identify the strengths and weaknesses of alternative approaches or solutions, to a situation or targeted outcome. Exercise appropriate judgment in establishing priorities. Consider the relative costs and benefits of potential actions in developing and defending the business case; • Develop and maintain cooperative and professional relationships with employees at all levels, representatives from various departments, and outside agencies. Effectively respond to and resolve complex inquiries; • Communicate complex ideas and proposals effectively so others will understand to include preparation of reports, agendas, and policies; • Listen and understand information and ideas presented verbally and in writing; • Handle a variety of human resources issues with tact and diplomacy and in a confidential manner. Skill In: • Large program management; • Working with multiple stakeholders at various organizational levels: • The design, development, and validation of descriptive, predictive, prescriptive, and applied analytics; • Mentoring, training, and working with data owners and expert personnel in tense situations. #### 01A.104.29.06 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.30 Chief Digital Officer, Department of Technology Services #### 01A.104.30.01 Definition of Class: This is an appointed, non-merit full-time position in the County Government reporting to the Director of Technology Services. The Chief Digital Officer (CDO) is a visionary leader with strong Information Technology (IT) focused skills and sound knowledge of the County’s internal and external business environments (demographics, partners), services and processes. The CDO will collaborate with the Office of the CIO on digital business opportunities that leverage technology to drive cross-organizational efficiencies, replace legacy processes, seek out and enhance economic development opportunities. The position will establish public/private partnerships to meet the County’s priority objectives; enhance value, and opportunities to lower the overall cost of service delivery. The incumbent advises the Director of Technology Services on digital business opportunities that leverage technology to drive cross-organizational synergies, partnerships, and integration to meet the County’s priority objectives; enhance stakeholder value; and lower the overall cost of service delivery. The incumbent monitors trends in digital government practices and strategies; leverages experience in enterprise technology management business transformation and IT driven innovation ideas; organizational management; asset management; multi-generational technology investment; digital government strategy planning; systems, technologies and techniques; and knowledge of information privacy and security risk management to advise the County on IT governance and digital risk management. The incumbent works proactively with business units to implement practices and governance that maximize return on investment in process and service automation initiatives to deliver targeted outcomes and meet investment objectives on a large scale. The CDO is responsible for ensuring the enterprise’s business strategy is optimal, given current and emerging digital realities, opportunities and threats. The CDO champions the use of information and technology in business model design and all aspects of the business to create business success for Montgomery County. The CDO may also execute on most or all digital initiatives. #### 01A.104.30.02 Major Duties: The Chief Digital Officer serves under general policy direction from the Director of Technology Services. Works collaboratively with other County executive-level managers to create a digital vision for the County, and to identify the opportunities for differentiating capabilities and solutions that achieve the priority goals and objectives of the County. Reviews current and planned information technology and digitalization efforts, investments, and initiatives of the County to advise the Director of Technology Services and major stakeholders in the development and maintenance of appropriate organizational structures necessary for the County to meet emerging and future challenges and demands in enterprise digital business management. Works with the Department of Technology Services and all others to make recommendations to the CAO related to the County’s services and digital business. Solicits input and gains an understanding of the digital business issues and opportunities from each business unit, integrating them into the development of the enterprise digital business strategy. Ensures digital initiatives are implemented and integrated into the internal IT assets and capabilities, or cloud-based services. Manages DTS personnel to provide solutions that promote digital trends, opportunities and advises on its use to affect large-scale outcomes; including the use of smart mobile devices (in the hands of customers/citizens and employees), social media, technology embedded in products (such as vehicles), the integration of IT and operational technology (e.g., 5G telecom networks, county-wide networks, energy and transportation grids), and the Internet of Things (e.g., smart lighting, sensor-based SMART controls, body worn networks and devices). Makes recommendations on augmenting current enterprise organizational structures and increasing the focus on the big digital picture including opportunities, threats, capabilities and gaps; ensures resourcing and organizational design strategy recommendations integrate well with the overall business strategy of the County. Advises on the selection, acquisition, or creation of digital solutions and services or the addition of digital capabilities to existing solutions and services. Develops and administers digital risk governance artifacts and instruments (e.g. dashboards) to support the digital risk management objectives of the County. Works with executive management to determine acceptable levels of risk for the organization and guides security culture, policy, and technology for measurable improvement in the County’s digital services risk posture. #### 01A.104.30.03 Examples of Duties: (Illustrative Only) • Advise the Director on IT investments, policies, and practices and in the development and maintenance of appropriate organizational structures necessary for the County to meet emerging and future challenges and demands of the constituency through digital services. • Lead the development of the digital business strategy and roadmap for the County. • Define and report on digital business key performance indicators (KPIs) and metrics that represent progress against digital goals. • Continually assess past, current, or proposed future IT programs and advise the Director on the digital assets and capabilities needed to survive and thrive in the midterm and the long term. • Ensure Countywide reduction in risk to digital initiatives by ensuring representation and participation in programs by all business units and stakeholders. • Identify and help in incorporating management best practices to transform increasingly more County’s service to digital than present. • Work in a team with County departments and agencies, leading organizational changes and IT environments required to create and sustain enterprise digital capabilities. • Collaborate with information asset owners, asset custodians and other business, technology, and digital security and risk stakeholders to manage risk. • Encourage accountability for the successful delivery of County information technology programs/projects and digital services. • Advise the Director on IT investments, policies, and practices for the development and maintenance of appropriate organizational structures necessary for the County to meet emerging and future challenges and demands through digital services. • Participate in the County’s information technology strategic planning and governance structure, to make recommendations and provide cohesion and convergence with the digital government plan. • Participate in steering committees or advisory boards of major programs. • Provide regular reporting on the current status of the digital risk reduction program to enterprise risk teams, senior business leaders, independently elected and appointed officials and the County Executive, as part of a strategic enterprise risk management program, thus supporting County business outcomes. • Advise on the development, implementation and monitoring of a strategic, comprehensive program to ensure appropriate levels of confidentiality, integrity, availability, safety, privacy and recovery of information assets owned, controlled or/and processed by the County. • Create a framework for roles and responsibilities with regard to information ownership, classification, accountability, and protection of information assets and investments. • Facilitate a metrics and reporting framework to measure the efficiency and effectiveness of the program, facilitate appropriate resource allocation, and increase the maturity of information management programs, and review these with stakeholders at the executive and IT Policy Advisory Committee (IPAC) and Interagency Technology Policy Coordination Committee (ITPCC) levels. • Identify technology opportunities outside of direct organizational control to include contracts and acquisition alternatives for managing digital business. • Conduct surveys of comparable experiences and programs in other jurisdictions and sectors. #### 01A.104.30.04 Minimum Qualifications: Education: Bachelor’s degree in Management Information Systems, Business Management, or Public Administration or a directly related field. Experience: Ten (10) years of relevant work experience, in digital business management, enterprise information systems management, or related role with at least five (5) or more years of progressive leadership experience in leading cross-functional teams and enterprise-wide programs. Equivalency: Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities deemed adequate by the County to successfully perform the duties and responsibilities of this job. Licenses, Registrations, Certifications, or Special Requirements: Preferred: • Graduate degree in Business Administration, Public Administration, Computer Science, Digital Business Management experience or related field. • Five or more years of experience in information-intensive industries or digitally advanced enterprises. • Experience with independent profit and loss (P&L) responsibilities. • Experience in digital transformation and digital service delivery management. • Experience with HIPAA, PCI and CJIS compliance. Knowledge, Skills, and Abilities: Knowledge of: • Extensive knowledge of emerging and mature digital services in the public, not-for-profit, and private sectors. • Management and supervisory principles, practices, and techniques in senior level information technology management and governance. • Policies, practices, procedures, and terminology of assigned function. • Federal, State, Local and County applicable laws, rules, regulations, and guidelines. • Compliance with federal, State and local laws. • Information Technology best practices as related to assigned tasks. • Information Security Management best practices. • Information Technology risk assessment and management. Skill in: • Technology and digital services strategic planning and visioning. • Agile and Lean methodologies. • Information Technology and Digital Services investment portfolio management and governance. • Large program/project management oversight and governance. • Results-based program planning and accountability. • Understanding IT, Operational Technology (OT) and Internet of Things (IoT), and the overlap of technology and the physical world. • Understanding the desired business outcomes of the organization, the supporting business processes, and the technology dependencies. • Expressing risk tolerance and understanding risk appetite in terms of business and organizational outcomes. • Supporting and working effectively with business units to envision future (digitalized) states. • Managing technology dependencies that are outside of direct organizational control; including reviewing contracts, mapping data flows across external services, and creating alternatives for managing business service delivery. • Leadership, collaboration and negotiation techniques, including contracts, agreements and proposals. • Negotiating Public-Private Partnerships. • Developing and evaluating procurements, e.g., Requests for Proposals (RFPs). • Interacting with and supporting the activities of Information Technology and information security professionals. • Problem-solving and decision-making, strategic planning, developing, monitoring, and evaluating. • Presentation and briefing skills. Ability to: • Work with Executive and Senior level managers. • Work with a large number of stakeholders in various sectors and the public. • Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public. • Work in a people-centric style that supports improved behavior across the enterprise with respect to technology use and dependency. • Ability to effectively drive people, process and technology change in a dynamic and complex operating environment. • Excellent oral and written communication skills, including the ability to explain digital concepts and technologies to business leaders, as well as business concepts to technologists and political bodies. • Establish and sustain an on-going program of results-based accountability. • Manage, motivate, train, develop and evaluate programs. • Translate policies and objectives into ideas and initiatives that deliver results. • Research, compile, analyze, interpret, and prepare a variety of memoranda or reports. • Deliver awareness formal or informal training. • Identify security safeguards using risk management-based analysis that are in line with the value of the assets being protected. #### 01A.104.30.05 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.31 Deputy Director for Results, Office of Management and Budget #### 01A.104.31.01 Definition of Class: This is an appointed, non-merit position in the County Government. This is a senior level management position serving as the Deputy Director for the Office of Management and Budget (OMB). The position reports to the Director, Office of Management and Budget and has full authority and accountability in the absence of the Director. The position works in conjunction with the Director to oversee the planning and deployment of Countywide resources to carry out the mission of OMB in supporting the implementation of the County Executive’s priorities and policy agenda. The position directs the preparation and transmittal of the County Executive’s annual proposed operating budget and six-year fiscal plan; oversees OMB’s involvement in the collective bargaining process; assists the Director in developing strategies and policies to implement the County’s budget priorities; and assist the Director in the management of OMB. This is a supervisory position and has full line management responsibility for planning, developing, and implementing employee work programs, communicating expectations, and assessing the achievement of established goals. #### 01A.104.31.02 Major Duties: Work is performed independently under general administrative supervision and final results are evaluated for effectiveness in establishing policies and achieving goals and objectives integral to County’s mission and purpose. Judgments and decisions are guided by broad guidelines within the context of regulations, legislation, and/or County policies and practices and requires full utilization of management principles and tactical as well as strategic planning within broadly outlined and complex regulations. #### 01A.104.31.03 Examples of Duties: (Illustrative Only) Plan, develop, and lead year-long process to prepare the County’s annual Operating Budget, six-year Public Services Program (PSP), and six-year Fiscal Plan. Consisting of the following functions: • Establish the County’s overall fiscal planning guidelines and specific budget guidelines to Executive Branch departments based on the County’s fiscal plan and economic forecast. • Collect information from various sources and analyze complex problems to identify options and recommend funding levels, including solutions to close budget gaps, in the County’s annual operating budget consistent with the County Executive’s policy priorities. • Direct development of all budget adjustments including supplemental appropriations, budget amendments, and savings plan appropriation reductions. • Manage the internal review of department budget requests, scheduling of budget review meetings with department directors and senior leadership including the County Executive and Chief Administrative Officer, and planning for the Council budget review and approval process. • Negotiate changes to the Council’s requirements specified in the annual appropriation resolutions with the Council Administrator and other Council Staff. • Provide direction to staff on analyzing department and agency budget requests, in identifying and preparing options for the County Executive’s decisions and making recommendations. • Oversee preparation and transmittal of all fiscal reports to the County Council including the quarterly analysis of expenditures and revenues and the annual six-year fiscal plan. • Coordinate fiscal planning and strategy with the manager overseeing development of the Capital Improvements Program. • Manage the complex budgetary relationship between the County, agencies, and other levels of government. • Identify efficient and effective use of County resources, including development of performance measures and performance-based budgeting in coordination with CountyStat and other departments. • Lead cross-department groups, including department directors and designated staff, to identify efficiencies, cost reductions, and improvements in the delivery of County programs and services through more effective allocation of County resources. • Represent the County Executive and defend budget recommendations during Council review and approval of the annual operating budget. • Oversee responses to questions and requests for information from the County Council, other County officials, and the public. • Oversee OMB’s involvement in the collective bargaining process. This involves assessing the County’s fiscal condition and developing parameters regarding the economic provisions of labor agreements. Represent the County Executive as necessary in negotiations with the County’s designated employee organizations. • Assist Department Director in developing strategies and policies to implement the County Executive’s priorities. • Build and strengthen relationships and partnerships between OMB and departments and agencies. • Supervises a team of Management and Budget Specialists - planning, developing, and implementing work programs, communicating expectations, assessing the achievement of established goals, and mentoring and coaching. • Serve as Department Director in the Director’s absence, with authority to approve decision memos, fiscal impact statements, position exemptions, procurement exemptions, and all other actions. #### 01A.104.31.04 Minimum Qualifications: Education: Graduation from an accredited college or university with a bachelor’s degree in accounting, business administration, economics, finance, public administration, or a closely related field. Experience: Ten (10) years’ professional experience in accounting, budget formulation, and/or financial management, four years of which were in a supervisory capacity. Licenses, Registrations, Certifications, or Special Requirements: None. Knowledge, Skills, and Abilities: Advanced knowledge of: • The principles and practices of public administration with particular reference to management concepts and techniques, strategic planning principles, policy analysis, labor relations, accounting and actuarial principles, resource allocation and budgeting. • County government’s services and programs, budget process, legal requirements, human resources policies and procedures, and accounting policies and requirements. • Program development, implementation, management and evaluation techniques, high level interagency coordination, negotiations, and conflict resolution. • The laws, rules and regulations governing the preparation and implementation of the County’s budget and fiscal planning. • Applicable federal, State and County laws, regulations, and policies affecting the County’s services and programs. Skill in: • Identifying, analyzing, and evaluating information concerning highly complex, varied, and often sensitive services and programs across the entire County government. • Effectively representing the organization on policy matters and controversial questions; negotiating agreements which accommodate the conflicting interests and viewpoints of numerous groups and organizations. • Managing processes, setting priorities, communicating expectations, anticipating problems, developing contingency plans, and monitoring achievement of broad programmatic goals, objectives, and quality standards. • Interpersonal relations and ability to work tactfully and effectively with elected/appointed officials, Union representative, employees, supervisors and managers, outside agencies senior leadership, and community and business organization leaders. • Expressing ideas, conclusions and recommendations clearly and concisely, both orally and in writing. Ability to: • Exercise judgment and independent decision making consistent with overall organizational policies and goals. • Plan, set priorities, and organize numerous work assignments of team members to meet tight and often conflicting deadlines. • Lead, inspire, motivate, evaluate, and counsel subordinate supervisory staff and to delegate responsibility to them, as appropriate. #### 01A.104.31.05 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.32 Deputy Director, Department of General Services #### 01A.104.32.01 Definition of Class: This is an appointed, non-merit position in the County Government. This is a senior level management position serving as the deputy director for the Department of General Services (DGS). This position reports to the Director of DGS and has full authority and accountability in the absence of the Director. This position focuses on an approach to Countywide planning and real estate development and assists the Executive branch in working with the County Council and Planning Board on significant land use policy and implementation issues. The incumbent spends a significant amount of time in public forums promoting and supporting the County’s vision for a more cohesive, environmentally responsible, and cost-effective use of all facilities. #### 01A.104.32.02 Major Duties: An employee in this class plans, develops, coordinates and evaluates land use and growth policies, redevelopment programs, and the use of public real estate assets. The employee directs managers in: review of planning and land use policies, capital planning and design, and maximizing the value of public real estate assets. This position has direct oversight and management of Capital Improvement Project (CIP) related design and construction and is tasked with leading the strategic direction related to sustainability in the County. The work is performed within the context of broadly defined missions and functions and general administrative direction with little technical guidance. The employee exercises full accountability for all matters associated with completing work assignments, including determining the work to be performed and the methods used. Results of the work are considered technically authoritative and evaluated in terms of the Department’s role in meeting its goals and objectives. Guidelines consist of broad policy directives and basic legislation and require the employee to use considerable judgment in interpreting the intent of the guidelines and in generating specific policies and guidance for use by managers in developing various components of the County’s land use and growth policies, redevelopment and planning implementation, and use and development of county real estate assets. The complexity of the work is characterized by the need for planning, directing, and integrating a broad range of general functions, programs, and services for a wide range of diverse internal and external service recipients. The work requires consideration of public works, environmental, land use, community issues and impacts, and developing solutions which accommodate conflicting objectives from a variety of organizations, officials, groups, and individuals. These areas require substantial analysis of the legal implications for actions taken. This work directly impacts the business community and public and requires significant interaction with the public. The work is sedentary, performed in an office setting and subject to common everyday risks. #### 01A.104.32.03 Examples of Duties: (Illustrative Only) • Provide substantial input and influence on policy to department directors, County Council, the County Executive, and the public. • Represent higher management and/or the organizational unit(s) managed in presenting, justifying, defending, gaining compliance, obtaining or committing resources, and resolving issues of considerable consequence to the organizational unit(s). • Develop and implement organizational strategies that integrate the County Executive’s Vision Statement, and the County and State’s plans for facilities and services throughout Montgomery County. • Oversee the department’s implementation of the Capital Improvement Program in the design and construction of public facilities. • Develop and oversee administration of department-wide policies and procedures. • In the absence of the Director, or for the Director, serve as the spokesperson for the Department by responding to inquiries from the media, the County Council, and other local and State Government officials and business, communities, and citizens. #### 01A.104.32.04 Minimum Qualifications: Education: Graduation from an accredited college or university with a Master’s Degree in Planning, Public or Business Administration or related fields. Experience: Seven (7) years’ experience in the field of planning, real estate development and asset management. with at least four (4) years in a managerial or supervisory capacity which included responsibility for fund and budget administration, program planning, implementation, and administration. Equivalency: An equivalent combination of education and experience may be substituted. Licenses, Registrations, Certifications, or Special Requirements: None. Knowledge, Skills, and Abilities: Advanced knowledge of: • Methods and techniques, practices, and procedures of land use planning and real estate development. • Laws, ordinances, and regulations governing the land use and development such as zoning, subdivision regulations, historic preservation regulations, and public real estate acquisition and disposition. • Principles and practices of accounting and financial analysis as they apply to business transactions associated with real estate functions and services. • Principles and practices of public administration as they may apply to the management of a complex government organization. Skill in: • Making timely decisions in the light of conflicting priorities. • Negotiating agreements which accommodate the conflicting interests and viewpoints of individuals, groups, and contractors with a particular emphasis on real estate transactions. • Oral and written communication sufficient to develop positions and justifications of decisions reached. • Making presentations to and reaching out to the public in meetings. • Negotiating agreements, a collective position, etc., in support of the execution of the program objective. Ability to: • Communicate effectively, orally and in writing, in a clear and concise manner. • Establish and maintain effective working relationships with other governmental agencies, private organizations and the general public. • Develop, present, and defend program measurements related to the program. • Establish and maintain effective working relationships with government, community, business, and private individuals. • Supervise support employees. • Attend meetings and perform work assignments at locations outside the office. #### 01A.104.32.05 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.33 Deputy Director, Department of Housing and Community Affairs #### 01A.104.33.01 Definition of Class: This is an appointed, non-merit position in the County Government. This executive-level position reports to the Director, Department of Housing and Community Affairs (DHCA) and has full authority and accountability in the absence of the Director. The Deputy Director supports the Director in planning, developing, implementing, and evaluating policies, program, and special projects. The incumbent also addresses and resolves complex issues related to affordable, workforce, and market-rate housing with County, State, regional, and federal officials/managers as well as with private for-profit and not-for-profit sector and community/civic association leaders. #### 01A.104.33.02 Major Duties: Incumbents perform a variety of complex duties. The distinguishing characteristics of this classification include responsibility for implementing affordable housing, the loan, grant, and other programs, and coordinating such efforts with other County, State, regional, and federal officials/managers and/or private agencies. #### 01A.104.33.03 Examples of Duties: (Illustrative Only) • Develops the departmental work program and develops responsive and fiscally sound policies which impact public, private, and community interests related to the County’s housing programs. • Develops and promotes fair and affordable housing, tenant rights, and healthy living conditions and helps to preserve and produce affordable workforce and market-rate housing. • Works with Director, Division Chiefs, and senior managers in planning and developing strategic, long-range policies; in establishing long and short terms goals and objectives; in implementing innovative programs and initiatives; and in determining organizational and financial resources required to meet objectives. • Examines numerous diverse, complex, and politically-sensitive issues and problems related to housing and works with departmental and other County/outside stakeholders toward their resolution. • Leads and/or works with task forces and advisory committees; analyzes recommendations / findings; informs/advises the Director and other officials of issues, strategies, and findings; implements, recommendations; evaluates outcomes, etc. • Serves as the primary liaison to officials/staff at the Montgomery County Planning Board, MNCPPC, the Housing Opportunities Commission (HOC), Council of Governments (COG), State of Maryland Department of Housing and Community Development, and other agencies on all matters of mutual concern. • Serves as the Director’s personal representative in meetings with and in making oral and written presentations before appointed and elected officials, community organizations, private sector business associations, and officials of both regulatory and non-regulatory local, State, and federal government agencies. • Testifies before the County Council and Planning Board; participates in their committees regarding legislation and issues affecting departmental policies and procedures. • Serves as liaison between the department and communities; manages community relations and outreach activities. • Oversees administration/management of major departmental contracts. • Monitors and evaluates housing development programs to ensure the program meets all federal and local regulations, guidelines, and reporting requirements. • Oversees the management of public and privately funded grants from award to close out; and responsible for tracking project budgets, funding accounts, and program income. • Participates in developing the department’s Operating and Capital Improvement Budgets. • Provides oversight on modernization and development projects to include preparation of scope of services and participation in the selection process for developers or contractors. • Manages/oversees the day-to-day real estate activities related to the acquisition and development of affordable, workforce, and market rate housing; coordinates development activities from planning to occupancy. • Conducts and/or directs the efforts of consultants/contractors in carrying out evaluations and/or management studies of departmental programs; creates program evaluation criteria; assesses findings; proposes new approaches and/or modifications to Director. • Coordinates the development of analytical and transactional tasks to include but not limited to market research, project budgets, sources and uses, draw schedules, proformas, and project schedules. • Handles special projects, reports, and activities. • Performs related duties as required. #### 01A.104.33.04 Minimum Qualifications: Experience: Ten (10) years of progressively responsible experience in public housing, affordable housing, or real estate redevelopment environment; three (3) of which were in a supervisory or executive capacity; or the equivalent combination of education and experience which meet the minimum qualifications requirement. Education: Bachelor’s degree from an accredited college or university with emphasis in Business Administration, Real Estate or closely related field. Licenses, Registrations, Certifications, or Special Requirements: None. #### 01A.104.33.05 Knowledge, Skills, and Abilities: Advanced knowledge of: • Principles, practices, and techniques of planning, formulating, analyzing, and implementing management and programmatic policies and strategies. • Long- and short-range strategic planning and evaluation techniques and methods, and ability to look to the future with a broad perspective. • Principles and practices of housing, community planning, and urban development, including zoning ordinances, master and sector plan development, land use, etc. • Local, State, and federal laws, regulations, and programs affecting affordable, workforce, and market-rate development activities. • Functions and activities of the local government, bi-county, State, and federal agencies that deal with Montgomery County. • Contract development, administration, and monitoring; budget/fiscal control; procurement; human resources; etc. • Federal, State, local and County applicable laws, rules, regulations and guidelines. Skill in: • Identifying, analyzing, and evaluating information concerning highly complex and often politically-sensitive housing issues. • Manage numerous responsibilities, set priorities, anticipate problems, develop contingency plans, and monitor achievement of broad program goals/objectives. • Working effectively with task forces, advisory groups, and panels comprised of a diverse range of stakeholders; to grasp and synthesize key issues; and to implement recommendations/findings. • Interpersonal relations and ability to establish and maintain effective working relationships with elected/appointed officials, managers and supervisors, other governmental staff, civic and community leaders and groups, and representatives of the private business sector. • Negotiating agreements which accommodate the conflicting interests and viewpoints of numerous groups and organizations. • Managing staff, allocating resources, and evaluating programs. • Leadership, collaboration and negotiation techniques, including contracts, agreements, and proposals. • Developing and monitoring programs and related budgets. • Managing user expectations and satisfaction. • Developing and evaluating Requests for Proposals (RFPs). • Problem-solving and decision-making. Ability to: • Cooperate with and fully support the goals and objectives of intra and interagency programs and activities. • Effectively representing the organization on policy matters and controversial questions and to deal tactfully and equitably with a diverse range of people. • Communicating clearly, concisely, and effectively, both orally and in writing. • Ability to attend meetings and/or perform assignments at locations outside of the office. • Manage, motivate, train, develop, and evaluate staff. • Work independently and efficiently and as part of a team. • Manage time well, perform multiple tasks, and organize diverse activities. • Translate policies and objectives into ideas and applications web-based information products. • Research, compile, analyze, interpret, and prepare a variety of memorandums or reports. #### 01A.104.33.06 Medical Exam Protocol: Medical History Review. ### COMCOR 01A.104.34 Assistant Chief of Police (Civilian) #### 01A.104.34.01 Description of Position. This is senior level management work directing, coordinating and managing the administrative and operational activities for one of the five bureaus within the Police Department. This position reports to the Chief of Police. The employee in this non-merit position is appointed by the County Executive and confirmed by the County Council. The employee in this class is responsible for ensuring the delivery of police services to the citizens of the County as well as providing leadership, direction and support to Police Department personnel. Employee is responsible for designing, developing and implementing Police Department policies, strategies and programs that directly impact the participants and communities within the County, and explaining initiatives to employees, citizen and business groups and government representatives to gain understanding and support. In addition, this position is responsible for fostering collaborative partnerships across bureaus in the development and implementation of strategies and initiatives to ensure effective delivery of police services. This is a civilian management position. The employee in this position is not a sworn law enforcement officer. The employee in this position may direct and supervise sworn officers in duties that do not solely rely on the officer exercising their authority as a sworn law enforcement officer. At no time may this employee direct a sworn officer to use their official authority as a law enforcement officer. #### 01A.104.34.02 Example of Duties. Represents the County government and Chief of Police in various forums concerning controversial and sensitive police matters by explaining the County’s goals and objectives, responding to questions, misunderstandings and apprehension, and gaining the support of groups being addressed. Manages a large organizational unit by assigning work priorities to subordinate units in response to organizational needs overseeing the development and implementation of County, Department and unit operating and administrative procedures and memoranda of understanding with other agencies. Sets standards for individual and organizational unit performance and coordinates evaluations, and any disciplinary action within appropriate County, collective bargaining and departmental policies and procedures. Provides research, advice and recommendations to the Chief on a variety of police issues and concerns in order to develop new and innovative solutions, programs, policies and procedures. Works with other departments of County Government, outside agencies and community and business leaders and organizations to address and resolve work problems, coordinate work efforts, develop partnerships and programs, and present and clarify the County and Department’s position on issues and operations. Oversees preparation and administration of organization’s operating budget, including providing testimony before the County Executive and County Council. Reviews and approves correspondence and reports prepared by subordinate employees for signature of the Police Chief. #### 01A.104.34.03 Minimum Qualifications. Experience: At least seven (7) years of progressively responsible leadership experience, five (5) years of which were in a management level capacity. Work in police/law enforcement environment preferred. Education: Possession of a Bachelor’s Degree in Public Administration, Public Policy, Business Administration, Criminal Justice, Law, or related field from an accredited college or university. Equivalency: An equivalent combination of education and experience may be substituted. Knowledge, Skills and Abilities: Knowledge of modern management and supervisory principles and practices. Knowledge of legislation and developments in the field of law enforcement including police administration, patrol techniques, criminal investigations, crime prevention and the criminal justice system. Ability to plan, organize, coordinate, lead and otherwise direct large scale and complex police projects and programs and to resolve administrative and operational issues. Ability to establish and maintain effective working relationships with other County officials and Federal and State officials, civic and business leaders, union representatives and the general public, particularly in situations where competing and conflicting concerns, interests, goals and/or objectives require both understanding and resolution. License: Possession of a valid motor vehicle operator’s license. ### COMCOR 01A.104.35 Deputy Director Environmental Protection, Department of Environmental Protection #### 01A.104.35.01 Definition of Class: This is an appointed, non-merit full-time position in the County Government reporting to the Director of Environmental Protection. Under the executive appointment of the County Executive and Directorship of the Department of Environmental Protection, the Deputy Director is responsible for assisting the Director in the leadership, operational management and administrative work directing the planning, analysis and execution of Environmental Protection services and programs across all divisions of the department. This position ensures safe continuity of operations and handles the strategic planning and execution of programs and business operations. Key responsibilities of the position include organizational leadership and oversight of the budgets (General Fund, Water Quality Protection Fund, Solid Waste Fund Collection and Disposal Funds, and Capital Improvements Program), development of integrated resources (financial, human capital), and defining revenue financing plans that align with the department’s operational and strategic direction. The Deputy Director plays an integral role in assisting the Directors in defining and developing requirements and programs to ensure safe operations as well as identifying cost saving measures while ensuring effective and efficient operations, processes and services. This role works in consultation with the Director of Environmental Protection to plan, oversee and direct high-priority, cross-cutting, or time-sensitive special initiatives and projects. The Deputy Director also oversees the development and execution of health and safety programs for the department. The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks. #### 01A.104.35.02 Examples of duties: • Oversee development of the Departments Roadmap clarifying the strategic direction with goals and objectives • Oversee development of the capital and operating budgets for the Department’s General Fund, Water Quality Protection Charge and Solid Waste Enterprise funds • Assist the Climate Change Officer with development of the capital and operating budgets for the Climate Fund • Develop financing strategy for all Department Capital projects • Ensure requirements for safe operations at all department facilities are in place and document they are being followed • In coordination with the Strategic Services Division, identify programs to be evaluated for efficiency. Work with appropriate division chiefs to perform the evaluation and implement necessary changes • Identify organizational changes that may be needed to enhance efficiency and break down stovepipes. Implement necessary changes with support from the HR Liaisons and OHR • Develop strategy, programs, procedures, and policies to ensure compliance with environmental regulations at U.S. Federal, state, and local levels • Evaluate execution of budgets to identify areas of opportunity to be more efficient and provide enhanced services to residents at lower cost • In coordination with Division Chiefs identify the areas of coordination within DEP and between DEP and other county departments that must be managed to ensure efficiencies in program implementation • Ensure the department is following procurement regulations and administrative procedures related to financial controls and budgeting • Performs full range of supervisory duties and leadership responsibilities including providing guidance, consultation and direction to direct reports, multiple executives as well as senior staff as required • In coordination with Division Chiefs, ensure compliance with federal, state, and local laws governing the delivery of environmental protection services and programs • Display executive level communication, long-range strategic planning, and organizational leadership competencies • Build trust and communicate effectively with internal and external stakeholders • Perform other related duties as required #### 01A.104.35.03 Recommended qualifications: Experience: Seven (7) years of progressively responsible professional experience in organizational or operations management in a related field, four (4) years of which were in a supervisory or executive capacity. Education: Graduation from an accredited college or university with a Master’s Degree. Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.35.04 Knowledge, skills, and abilities: • Extensive knowledge of the principles, practices, methods, and techniques of service delivery in a public administration with particular reference to management concepts and techniques, strategic planning principles, resource allocation and budgeting. • Extensive knowledge of and ability to apply knowledge of budget, fiscal, and human resource regulations, and requirements and defend and execute large complex budgets • Extensive knowledge of government and private sector procurement, contract management, and human resources management • Extensive knowledge of the principles and practices of public administration with particular reference to management concepts and techniques, strategic planning principles, resource allocation and budgeting • Ability to prepare, defend, and execute large, complex budgets • Extensive knowledge of government and private sector procurement, contract management, and human resources management • Extensive knowledge of program development, implementation, management and evaluation techniques • Skilled in high level interagency coordination, negotiations, and conflict resolution • Skilled in interpersonal relations and ability to work tactfully and effectively with elected/appointed officials, union representatives, employees, supervisors and managers, and community and business organization leaders • Knowledge of applicable Federal, State and County laws, regulations, and policies affecting environmental protection services and programs • Skill in identifying, analyzing, and evaluating information concerning highly complex and often sensitive environmental protection services and programs • Skill and ability to manage a department/agency/organization, set priorities, communicate expectations, anticipate problems, develop contingency plans, and monitor achievement of broad programmatic goals, objectives, and quality standards • Ability to lead, inspire, motivate, evaluate, and counsel subordinate supervisory staff and to delegate responsibility to them, as appropriate • Ability to communicate effectively, orally and in writing, in a clear and concise manner #### 01A.104.35.05 Medical protocol: Medical History Review. ### COMCOR 01A.104.36 General Manager Transit Services, Department of Transportation #### 01A.104.36.01 Definition of Class: This is an appointed, non-merit full-time position in the County Government reporting to the Director of Transportation. Under the executive appointment of the County Executive and Directorship of the Department of Transportation, the General Manager of Transit Services is responsible for the leadership, management and administrative work directing the Division of Transit Services within the Department of Transportation. The General Manager of Transit Services is responsible for the safe and timely delivery of public transit services to meet the needs of the public Key responsibilities of the position include organizational leadership; full line management; fiscal oversight; planning and operational implementation; and policy development to achieve County objectives related to a county-wide public transit bus system, including planning, direction and operation of the transit system and related facilities. The General Manager leads and supervises the operation of the County’s transit system including Ride On, Ride On extRa, Ride On Flex, and the FLASH bus rapid transit network, overseeing a staff of approximately 800 employees, and 400 buses operating out of 3 transit depots. The General Manager ensures a commitment to safety and customer service through effective leadership, role modeling, and implementing practices that demonstrate that safety, customer service, and stewardship of County resources are fundamental values in all aspects of work. The General Manager ensures that County provided transit and related mobility services will address equity within the community and meet the needs of county residents, including the specific needs of youth, low-income seniors, and residents with disabilities. The General Manager also ensures the County’s system is coordinated with regional services such as MetroBus, MARC Commuter Rail, and MTA Commuter Bus services. The work is primarily sedentary, performed primarily in office settings, and subject to usual everyday risks. #### 01A.104.36.02 Examples of duties: • Performs full range of supervisory duties and responsibilities associated with leading the Division of Transit Services • Develops and implements long and short-range strategies designed to achieve the County’s transit service goals and objectives and establishes priorities as necessary to accomplish. • Exercise technical management oversight for transit operations. • Ensure compliance with federal, state, and local laws governing the provision of transit services and its resources (personnel, vehicles, passenger facilities, etc.). • Lead and manage a workforce consisting of unionized employees, and foster a positive labor relations environment based on trust, respect, and cooperation in a collective bargaining environment. • Display executive level communication, long-range strategic planning, and organizational leadership competencies. • Build trust and communicate effectively with residents and businesses about transit services, programs, and plans. • Ensure and be available on a 24/7/365 basis to respond to major events and emergencies that affect countywide transit service continuity. • Perform other related duties as required. #### 01A.104.36.03 Recommended qualifications: Experience: Ten (10) years of progressively responsible professional experience in organizational management and long-range strategic planning in Public Transit Bus Systems, four (4) years of which were in a supervisory or executive capacity. Education: Graduation from an accredited college or university with a Bachelor's Degree Equivalency: An equivalent combination of education and experience may be substituted. #### 01A.104.36.04 Knowledge, skills, and abilities: • Extensive knowledge of the principles, practices, methods, and techniques of service delivery in a public transit system. • Extensive knowledge of and ability to apply knowledge of budget, fiscal, and human resource regulations, and requirements. • In-depth knowledge of federal, state, and local laws and regulations governing the provision of transit services and its resources (personnel, vehicles, passenger facilities, etc.). • Skill and ability to manage and lead a large organization, set priorities, anticipate problems, develop contingency plans, and monitor achievement of broad program goals and objectives. • Skill in interpersonal relations and ability to establish and maintain effective working relationships with other government staff, civic, community and private groups, and passengers. • Ability to represent the organization on policy matters and controversial topics • Exceptional ability to inspire, empower, mentor, develop and sustain a highly functional team, including ability to evaluate and counsel subordinate supervisory staff and to delegate responsibility to them as appropriate. • Ability to communicate clearly, concisely, and effectively; listen effectively and share information internally and externally. • Ability to attend meetings and/or perform assignments at location outside the office. #### 01A.104.36.05 Medical protocol: Medical History Review