The Agency shall have authority and power to make such surveys and studies concerning human and civil rights, conditions and problems as it may determine, and to promote in every way possible the betterment of human relations. In making such studies and surveys, the Agency shall be authorized to expend any funds which may be provided for in regular or supplementary appropriations. On the basis of such studies or surveys, the Agency shall recommend to the County Executive and/or the Council additional legislation or changes in existing legislation as may be deemed appropriate. Whenever any pattern and/or serious incident or incidents of discrimination arise, the Commission may immediately hold an informal investigatory hearing. The purpose of the hearing shall be to resolve the problem promptly by the gathering of all the facts from all available sources and to make such recommendations as may be necessary. The Agency shall, in writing, inform any person filing any charge or complaint of the disposition of his or her complaint. Whenever the Commission receives reliable information from any person and, after proper investigation, determine that a violation of this Division has occurred, any member of the Commission shall have the authority, upon a majority vote of the full body of the Commission, to initiate a complaint in the name of that Commissioner. If at any time after a complaint has been filed the Agency determines that appropriate civil action to preserve the status quo or to prevent such irreparable harm is necessary, the Agency may transmit the matter to the County Attorney for necessary action to preserve such status quo or to prevent such irreparable harm, including, but not limited to, temporary restraining orders and preliminary injunction.