A covered entity shall designate a Language Access Compliance Program Coordinator to coordinate requests for written translations of vital documents and mass mailings into any non-English language spoken by a limited or non-English proficient population that constitutes 5% or 10,000 individuals, whichever is less, of the population served or encountered, or likely to be served or encountered, by the covered entity in the County. In addition, a covered entity shall provide written translations of vital documents into any non-English language when requested. If the provisions of this Division are contractually imposed on a non-covered entity, subsection (a) of this Section shall also apply.