Sec. 2-517. Additional obligations of covered entities with major public contact
Codified through Bill No. CB-018-2026, adopted May 12, 2026, effective July 24, 2026. Source: Municode, Supplement 2026 Update 2. Editorial notes and legislative history omitted.
Prince George's County, Md., Code § 2-517 (2026)
Sec. 2-517. Additional obligations of covered entities with major public contactLinkCopy Citation
(a)
A covered entity with major public contact shall establish a language access plan.
(b)
Each language access plan shall be established in consultation with the Language Access Compliance Program Director, the entity's Language Access Compliance Program Coordinator, and agency directors that conduct outreach to limited or non-English populations. Each language access plan shall be updated every 2 years and shall set forth, at minimum, the following:
(1)
The types of oral language services that the entity will provide and how the determination was reached;
(2)
The titles of translated documents that the entity will provide and how the determination was reached;
(3)
The number of contact positions in the entity and the number and language type of bilingual employees in public contact positions;
(4)
An evaluation and assessment of the adequacy of the services to be provided; and
(5)
A description of the funding and budgetary sources upon which the covered entity intends to rely to implement its language access plan.
(c)
In establishing and updating the language access plan, the entity shall consult with the sources of data set forth in Section 2-515(c) of the County Code.
(d)
A covered entity with major public contact shall develop a plan to conduct outreach to communities with limited or non-English proficient populations about their language access plans and about the benefits and services to be offered under this Division.
(e)
A covered entity shall create and update on an ongoing basis the agency's Language Access Compliance Policy and Standard Operating Procedures based on the Language Access Compliance Program Director's template Languages Access Policy and Standard Operating Procedures and ensure that agency personnel are aware of their language access responsibilities.
(f)
Covered entities shall display the Language Identification Desktop Poster at every reception and customer service desk. Covered entities shall display the Language Access Rights Banner in all agency public facilities including mobile locations.