§ 5–640
Statutes in effect as of October 1, 2026.
Md. Code Ann., Corps. & Ass'ns § 5-640 (2026)
Title 5. Special Types of Corporations
Subtitle 6. Electric Cooperatives
§ 5–640LinkCopy Citation
(a)
A member–regulated cooperative shall adopt procedures to hear, decide, and resolve, in a prompt and fair manner, complaints from its members, including complaints regarding net metering.
(b)
(1)
The procedures adopted under subsection (a) of this section shall provide for a formal and an informal complaint process.
(2)
A formal complaint proceeding shall include, at a minimum:
(i)
The right to present a complaint in writing;
(ii)
The right to have a complaint heard by the chief executive officer of the member–regulated cooperative, or the chief executive officer’s designee;
(iii)
The right to a written response that states the reasons for the member–regulated cooperative’s decision; and
(iv)
The right to have the complaint and response reviewed by the board of directors.
(c)
(1)
A member–regulated cooperative may not require a member to use the formal or informal complaint process.
(2)
If a member uses the formal or informal complaint process, the member may:
(i)
Accept the decision resulting from the process; or
(ii)
Reject the decision resulting from the process and pursue any other remedy authorized by law.
(d)
A decision made under a formal or informal complaint process is binding on the member–regulated cooperative.