# Commercial Law (GCL)

## Title 13. Consumer Protection Act

### Subtitle 4. Enforcement and Penalties

#### Section 13-401

(a) A consumer who is subjected to a violation of this title may file with the Division a written complaint which states:

  (1) The name and address of the person alleged to have committed the violation complained of;

  (2) The particulars of the violation; and

  (3) Any other information required by the Division.

(b) After the filing of a complaint, the Division shall investigate the allegations to ascertain issues and facts. If appropriate, the Division shall refer a complaint to the Federal Trade Commission.

(c) The Division may seek the cooperation of the licensing authorities and contracting departments of the State in connection with its investigation of a person who is licensed to do business in the State or who has a contractual relationship with the State.

(d) If the Division determines that the complaint lacks reasonable grounds on which to base a violation of this subtitle, it may:

  (1) Dismiss the complaint; or

  (2) Conduct any further investigation it considers necessary.

(e) This section does not prevent a consumer from:

  (1) Exercising any right or seeking any remedy to which he might otherwise be entitled; or

  (2) Filing a complaint with any other agency or court.

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Md. Code Ann., Com. Law (as displayed at mgaleg.maryland.gov, October 16, 2026)