In this section the following words have the meanings indicated. “Consumer” means an actual or a prospective purchaser, lessee, or recipient of consumer goods or services. “Consumer goods or services” means goods or services that are primarily for personal, household, or family purposes. A contract or a proposed contract for the sale or lease of consumer goods or services may not include a provision waiving the consumer’s right to make any statement concerning: The seller or lessor; Employees or agents of the seller or lessor; or The consumer goods or services. A person may not: Threaten or seek enforcement of a contract provision prohibited under subsection (b) of this section; or Penalize a consumer for making any statement protected under subsection (b) of this section. A waiver of any provision of this section is contrary to public policy and is void and unenforceable. This section may not be construed to prohibit or limit a person: That hosts online consumer reviews or comments from removing a statement that is otherwise lawful to remove; From including in a contract or a proposed contract for the sale or lease of consumer goods or services a provision prohibiting a consumer from disclosing proprietary information, techniques, or processes; or From bringing an action alleging that a statement made by a consumer is defamatory. A violation of this section is: An unfair and deceptive trade practice within the meaning of Title 13 of this article; and Subject to the enforcement and penalty provisions contained in Title 13 of this article.