The appropriate juvenile services unit should tell a victim of a delinquent act, victim’s representative, or witness of the guidelines listed in subsection (b) of this section. A victim of a delinquent act, victim’s representative, or witness: should be treated with dignity, respect, courtesy, and sensitivity; should be told in advance of dates and times of juvenile court proceedings in the case and should be told if the court proceedings to which the victim, victim’s representative, or witness has been summoned will not proceed as scheduled; during any phase of the investigative or court proceedings, should be provided, to the extent practicable, with a waiting area that is separate from a child respondent and the family and friends of the child respondent; should be told by the appropriate juvenile services unit of financial help, criminal injuries compensation, and any other social services available to the victim and receive help or information on how to apply for services; on written request, should be kept reasonably informed by the police or the State’s Attorney of the apprehension of a child respondent and of the closing of the case, and should be told which office to contact for information about the case; should be told of the right to have stolen or other property promptly returned and, on written request, have the property promptly returned by a law enforcement unit when evidentiary requirements for prosecution can be satisfied by other means unless there is a compelling law enforcement reason for keeping it; should be told, in appropriate cases, by the State’s Attorney of the right to request restitution and, on request, should be helped to prepare the request and should be given advice as to the collection of the payment of any restitution awarded; and on written request to the appropriate unit, should be told any time that the child respondent is to be released or escapes. The Department of Juvenile Services shall make the guidelines in subsection (b) of this section available to the units involved with carrying out the guidelines.