# Correctional Services (GCS)

## Title 3. Division of Correction

### Subtitle 5. Maryland Correctional Enterprises

#### Section 3-528

(a) The Customer Council shall:

  (1) review the products and services of Maryland Correctional Enterprises;

  (2) advise the Chief Executive Officer on quality, availability, style, design, delivery, scheduling, and pricing;

  (3) recommend new products and services;

  (4) annually review the catalog of Maryland Correctional Enterprises products and recommend changes to improve the catalog;

  (5) recommend sales, marketing, and customer satisfaction initiatives;

  (6) annually review the Maryland Correctional Enterprises business plan; and

  (7) serve as a forum for raising and discussing issues related to any product or service offered by Maryland Correctional Enterprises.

(b) The Chief Executive Officer shall present a summary of Customer Council activities and recommendations to the Management Council, as provided in Sec. 3-521(b) of this subtitle following each meeting.

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Md. Code Ann., Corr. Servs. (as displayed at mgaleg.maryland.gov, October 16, 2026)