As permitted by federal law or waiver, the Secretary may establish a program under which Program recipients are required to enroll in managed care organizations. The benefits required by the program developed under subsection (a) of this section shall be: Adopted by regulation; and At least equivalent to the benefit level required by the Program on January 1, 1996. Subject to the limitations of the State budget and as permitted by federal law or waiver, the Department shall provide reimbursement for medically necessary and appropriate inpatient, intermediate care, and halfway house substance use disorder treatment services for enrollees at least 21 years old with substance use disorders who are recipients of temporary cash assistance under the Family Investment Program. Each managed care organization participating in the program developed under subsection (a) of this section shall provide or arrange for the provision of the benefits described in paragraph (2) of this subsection. This subsection may not be construed to prohibit a managed care organization from offering additional benefits if the managed care organization is not receiving capitation payments based on the provision of the additional benefits. Notwithstanding paragraph (1) of this subsection, the benefits required by the program developed under subsection (a) of this section shall include dental services for pregnant women. Subject to the limitations of the State budget and as permitted by federal law or waiver, the program developed under subsection (a) of this section may provide guaranteed eligibility for each enrollee for up to 6 months unless an enrollee obtains health insurance through another source. The Secretary may exclude specific populations or services from the program developed under subsection (a) of this section. For any populations or services excluded under this subsection, the Secretary may authorize a managed care organization to provide the services or provide for the population, including authorization of a separate dental managed care organization or a managed care organization to provide services to Program recipients with special needs. Except for a service excluded by the Secretary under subsection (d) of this section, each managed care organization shall provide all the benefits required by regulations adopted under subsection (b) of this section. For a population or service excluded by the Secretary under subsection (d) of this section, the Secretary may authorize a managed care organization to provide only for that population or provide only that service. A managed care organization may subcontract specified required services to a health care provider that is licensed or authorized to provide those services. Except for the Program of All–Inclusive Care for the Elderly (“PACE”) Program, the Secretary may not include the long–term care population or long–term care services in the program developed under subsection (a) of this section. The program developed under subsection (a) of this section shall ensure that enrollees have access to a pharmacy that: Is licensed in the State; and Is within a reasonable distance from the enrollee’s residence. For cause, the Department may disenroll enrollees from a managed care organization and enroll them in another managed care organization. Each managed care organization shall: Have a quality assurance program in effect that is subject to the approval of the Department and that, at a minimum: Complies with any health care quality improvement system developed by the Centers for Medicare and Medicaid Services; Complies with the quality requirements of applicable State licensure laws and regulations; Complies with practice guidelines and protocols specified by the Department; Provides for an enrollee grievance system, including an enrollee hotline; Provides for a provider grievance system; Provides for enrollee and provider satisfaction surveys, to be taken at least annually; Provides for a consumer advisory board to receive regular input from enrollees; Provides for an annual consumer advisory board report to be submitted to the Secretary; and Complies with specific quality, access, data, and performance measurements adopted by the Department for treating enrollees with special needs; Submit to the Department: Service–specific data by service type in a format established by the Department; Utilization and outcome reports, such as the Health Plan Employer Data and Information Set (HEDIS), as directed by the Department; and At least semiannually, aggregate data that includes: The number of enrollees provided with substance use disorder treatment services; and The amount of money spent on substance use disorder treatment; Promote timely access to and continuity of health care services for enrollees; Demonstrate organizational capacity to provide special programs, including outreach, case management, and home visiting, tailored to meet the individual needs of all enrollees; Provide assistance to enrollees in securing necessary health care services; Provide or ensure substance use disorder treatment for pregnant women with substance use disorders and all other enrollees of the managed care organization who require these services; Educate enrollees on health care prevention and good health habits; Ensure necessary provider capacity in all geographic areas under contract; Be accountable and hold its subcontractors accountable for standards established by the Department and, on failure to meet those standards, be subject to one or more of the following penalties: Fines; Suspension of further enrollments; Withholding of all or part of the capitation payment; Termination of the contract; Disqualification from future participation in the Program; and Any other penalties that may be imposed by the Department; Subject to applicable federal and State law, include incentives for enrollees to comply with provisions of the managed care organization; Provide or arrange to provide primary mental health services; Provide or arrange to provide all Medicaid–covered services required to comply with State statutes and regulations mandating health and mental health services for children in State–supervised care: According to standards set by the Department; and Locally, to the extent the services are available locally; Submit to the Department aggregate information from the quality assurance program, including complaints and resolutions from the enrollee and provider grievance systems, the enrollee hotline, and enrollee satisfaction surveys; Maintain as part of the enrollee’s medical record the following information: The basic health risk assessment conducted on enrollment; Any information the managed care organization receives that results from an assessment of the enrollee conducted for the purpose of any early intervention, evaluation, planning, or case management program; Information from the local department of social services regarding any other service or benefit the enrollee receives, including assistance or benefits from a program administered by the Department of Human Services under the Human Services Article; and Any information the managed care organization receives from a school–based clinic, a core services agency, a local health department, or any other person that has provided health services to the enrollee; On provision of information specified by the Department under subsection (r)(3) of this section, pay school–based clinics for services provided to the managed care organization’s enrollees; In coordination with participating dentists, enrollees, and families of enrollees, develop a process to arrange to provide dental therapeutic treatment to individuals under the age of 21 years that requires: A participating dentist to notify a managed care organization when an enrollee is in need of therapeutic treatment and the dentist is unable to provide the treatment; The managed care organization to provide the enrollee or the family of the enrollee with a list of participating providers who offer therapeutic dental services; and The managed care organization to notify the enrollee or the family of the enrollee that the managed care organization will provide further assistance if the enrollee has difficulty obtaining an appointment with a provider of therapeutic dental services; Provide the advance directive information sheet developed under § 5–615 of this article: To all enrollees at the time of initial enrollment and in the managed care organization’s enrollee publications; If the managed care organization maintains a website, on the managed care organization’s website; and At the request of an enrollee; and If the managed care organization maintains a website, provide a link to the webpage that is accessed through the tab on the State–designated health information exchange website required under § 19–145.1(b)(2)(iv) of this article. Paragraph (1)(xvii) of this subsection may not be construed to require a managed care organization to: Assist an enrollee in drafting an electronic advance care planning document; Store electronic advance care planning documents; or Access advance care planning documents. Each managed care organization shall notify each enrollee when the enrollee should obtain an immunization, examination, or other wellness service. Each managed care organization shall: Maintain evidence of compliance with paragraph (1) of this subsection; and On initial application to provide health care services to enrollees and on an annual basis thereafter, provide to the Department evidence of compliance with paragraph (1) of this subsection including submission of a written plan. A managed care organization that does not comply with paragraph (1) of this subsection for at least 90% of its new enrollees: Within 90 days of their enrollment may not receive more than 80% of its capitation payments; Within 180 days of their enrollment may not receive more than 70% of its capitation payments; and Within 270 days of their enrollment may not receive more than 50% of its capitation payments. If a managed care organization does not comply with the requirements of paragraph (1) of this subsection, the Department may contract with any community–based health organization that the Department determines is willing and able to perform comprehensive outreach services to enrollees. In addition to the provisions of subparagraph (iv) of this paragraph, if a managed care organization does not comply with the requirements of paragraph (1) of this subsection or fails to provide evidence of compliance to the Department under subparagraph (ii) of this paragraph, the Department may: Impose a fine on the managed care organization; Suspend further enrollment into the managed care organization; Withhold all or part of the capitation rate from the managed care organization; Terminate the provider agreement; or Disqualify the managed care organization from future participation in the program established under subsection (a) of this section. The Department shall deposit fines imposed under subparagraph (v)1 of this paragraph in the HealthChoice Performance Incentive Fund established under § 15–103.5 of this subtitle. The Department shall adopt regulations that ensure that managed care organizations employ appropriate personnel to: Ensure that individuals with special needs obtain needed services; and Coordinate those services. A managed care organization shall reimburse a hospital emergency facility and provider for: Health care services that meet the definition of emergency services in § 19–701 of this article; Medical screening services rendered to meet the requirements of the federal Emergency Medical Treatment and Active Labor Act; Medically necessary services if the managed care organization authorized, referred, or otherwise allowed the enrollee to use the emergency facility and the medically necessary services are related to the condition for which the enrollee was allowed to use the emergency facility; and Medically necessary services that relate to the condition presented and that are provided by the provider in the emergency facility to the enrollee if the managed care organization fails to provide 24–hour access to a physician as required by the Department. A provider may not be required to obtain prior authorization or approval for payment from a managed care organization in order to obtain reimbursement under this subsection. The Department shall: Establish and maintain an ombudsman program and a locally accessible enrollee hotline; Perform focused medical reviews of managed care organizations that include reviews of how the managed care organizations are providing health care services to special populations; Provide timely feedback to each managed care organization on its compliance with the Department’s quality and access system; Establish and maintain within the Department a process for handling provider complaints about managed care organizations; and Adopt regulations relating to appeals by managed care organizations of penalties imposed by the Department, including regulations providing for an appeal to the Office of Administrative Hearings. Subject to paragraph (3) of this subsection, the Department shall delegate responsibility for maintaining the ombudsman program for a county to that county’s local health department on the request of the local health department. A local health department may not subcontract the ombudsman program. Before the Department delegates responsibility to a local health department to maintain the ombudsman program for a county, a local health department that is also a Medicaid provider must receive the approval of the Secretary and the local governing body. A managed care organization may not: Without authorization by the Department, enroll an individual who at the time is a Program recipient; or Have face–to–face or telephone contact with, or otherwise solicit, an individual who at the time is a Program recipient before the Program recipient enrolls in the managed care organization unless: Authorized by the Department; or The Program recipient initiates contact. The Department shall be responsible for enrolling Program recipients into managed care organizations. The Department may contract with an entity to perform the enrollment function. The Department or its enrollment contractor shall administer a health risk assessment developed by the Department to ensure that individuals who need special or immediate health care services will receive the services on a timely basis. The Department or its enrollment contractor: May administer the health risk assessment only after the Program recipient has chosen a managed care organization; and Shall forward the results of the health risk assessment to the managed care organization chosen by the Program recipient within 5 business days. For a managed care organization with which the Secretary contracts to provide services to Program recipients under this section, the Secretary shall establish a mechanism to initially ensure that each historic provider that meets the Department’s quality standards has the opportunity to continue to serve Program recipients as a subcontractor of at least one managed care organization. The Department shall make capitation payments to each managed care organization as provided in this subsection. In consultation with the Insurance Commissioner, the Secretary shall: Set capitation payments at a level that is actuarially adjusted to the benefits provided; and Actuarially adjust the capitation payments to reflect the relative risk assumed by the managed care organization. In actuarially adjusting capitation payments under paragraph (2)(ii) of this subsection, the Secretary, in consultation with the Insurance Commissioner, shall take into account, to the extent allowed under federal law, the expenses incurred by the managed care organization applicable to the business of providing care to enrolled individuals. School–based clinics and managed care organizations shall collaborate to provide continuity of care to enrollees. School–based clinics shall be defined by the Department in consultation with the State Department of Education. Each managed care organization shall require a school–based clinic to provide to the managed care organization information, as specified by the Department, about an encounter with an enrollee of the managed care organization before paying the school–based clinic. On receipt of information specified by the Department, the managed care organization shall pay, at Medicaid–established rates, school–based clinics for covered services provided to enrollees of the managed care organization. The Department shall work with managed care organizations and school–based clinics to develop collaboration standards, guidelines, and a process to ensure that the services provided are covered and medically appropriate and that the process provides for timely notification among the parties. Each managed care organization shall maintain records of all health care services: Provided to its enrollees by school–based clinics; and For which the managed care organization has been billed. The Department shall establish standards for the timely delivery of services to enrollees. The Department shall establish a delivery system for specialty mental health services for enrollees of managed care organizations. The Behavioral Health Administration shall: Design and monitor the delivery system; Establish performance standards for providers in the delivery system; and Establish procedures to ensure appropriate and timely referrals from managed care organizations to the delivery system that include: Specification of the diagnoses and conditions eligible for referral to the delivery system; Training and clinical guidance in appropriate use of the delivery system for managed care organization primary care providers; Preauthorization by the utilization review agent of the delivery system; and Penalties for a pattern of improper referrals. The Department shall collaborate with managed care organizations to develop standards and guidelines for the provision of specialty mental health services. The delivery system shall: Provide all specialty mental health services needed by enrollees; For enrollees who are dually diagnosed, coordinate the provision of substance use disorder treatment services provided by the managed care organizations of the enrollees; Consist of a network of qualified mental health professionals from all core disciplines; Include linkages with other public service systems; and Comply with quality assurance, enrollee input, data collection, and other requirements specified by the Department in regulation. The Department may contract with a managed care organization for delivery of specialty mental health services if the managed care organization meets the performance standards adopted by the Department in regulations. The provisions of § 15–1005 of the Insurance Article apply to the delivery system for specialty mental health services established under this subsection and administered by an administrative services organization. The Department and the Behavioral Health Administration shall ensure that the delivery system has an adequate network of providers available to provide substance use disorder treatment for children under the age of 18 years. The Department shall include a definition of medical necessity in its quality and access standards. The Department shall adopt regulations relating to enrollment, disenrollment, and enrollee appeals. Program recipients shall have the right to choose: The managed care organization with which they are enrolled; and The primary care provider to whom they are assigned within the managed care organization. If a recipient is disenrolled and reenrolls within 120 days after the recipient’s disenrollment, the Department shall: Assign the recipient to the managed care organization in which the recipient previously was enrolled; and Require the managed care organization to assign the recipient to the primary care provider of record at the time of the recipient’s disenrollment. Whenever a recipient has to select a new managed care organization because the recipient’s managed care organization has departed from the program established under subsection (a) of this section, the departing managed care organization: Shall provide a written notice to the recipient 60 days before departing from the program established under subsection (a) of this section; Shall include in the notice the name and provider number of the primary care provider assigned to the recipient and the telephone number of the enrollment broker; and Within 30 days after departing from the program, shall provide the Department with a list of enrollees and the name of each enrollee’s primary care provider. On receiving the list provided by the managed care organization, the Department shall provide the list to: The enrollment broker to assist and provide outreach to recipients in selecting a managed care organization; and The remaining managed care organizations for the purpose of linking recipients with a primary care provider in accordance with federal law and regulation. Subject to subsection (dd)(4) and (5) of this section, an enrollee may disenroll from a managed care organization: Without cause in the month following the anniversary date of the enrollee’s enrollment; and For cause, at any time as determined by the Secretary. The Department or its subcontractor, to the extent feasible in its marketing or enrollment programs, shall hire individuals receiving assistance under the program of Aid to Families with Dependent Children established under Title IV, Part A of the Social Security Act, or the successor to the program. The Department shall disenroll an enrollee who is a child in State–supervised care if the child is transferred to an area outside the territory of the managed care organization. The Secretary shall adopt regulations to carry out this section. A managed care organization shall provide coverage for hearing loss screenings of newborns provided by a hospital before discharge. The Department shall provide enrollees and health care providers with an accurate directory or other listing of all available providers: In written form, made available on request; and On an Internet database. The Department shall update the Internet database at least every 30 days. The written directory shall include a conspicuous reference to the Internet database. A managed care organization may not apply a prior authorization requirement for a prescription drug used as postexposure prophylaxis for the prevention of HIV if the prescription drug is prescribed for use in accordance with Centers for Disease Control and Prevention guidelines. The Secretary shall adopt regulations for pharmacy benefits managers that contract with managed care organizations that establish requirements for conducting audits of pharmacies or pharmacists that are: To the extent practicable, substantively similar to the audit provisions under § 15–1629 of the Insurance Article; and Consistent with federal law. The Department shall establish mechanisms for: Identifying a Program recipient’s primary care provider at the time of enrollment into a managed care program; and Maintaining continuity of care with the primary care provider if: The provider has a contract with a managed care organization or a contracted medical group of a managed care organization to provide primary care services; and The recipient desires to continue care with the provider. If a Program recipient enrolls in a managed care organization and requests assignment to a particular primary care provider who has a contract with the managed care organization or a contracted group of the managed care organization, the managed care organization shall assign the recipient to the primary care provider. A Program recipient may request a change of primary care providers within the same managed care organization at any time. If the primary care provider has a contract with the managed care organization or a contracted group of the managed care organization, the managed care organization shall honor a request made under subparagraph (i) of this paragraph. In accordance with the federal Health Care Financing Administration’s guidelines, a Program recipient may elect to disenroll from a managed care organization if the managed care organization terminates its contract with the Department. A Program recipient may disenroll from a managed care organization to maintain continuity of care with a primary care provider if: The contract between the primary care provider and the managed care organization or contracted group of the managed care organization terminates because: The managed care organization or contracted group of the managed care organization terminates the provider’s contract for a reason other than quality of care or the provider’s failure to comply with contractual requirements related to quality assurance activities; The managed care organization or contracted group of the managed care organization reduces the primary care provider’s capitated or applicable fee for services rates; The reduction in rates is greater than the actual change in rates or capitation paid to the managed care organization by the Department; and The provider and the managed care organization or contracted group of the managed care organization are unable to negotiate a mutually acceptable rate; or The provider contract between the provider and the managed care organization is terminated because the managed care organization is acquired by another entity; and The Program recipient desires to continue to receive care from the primary care provider; The provider contracts with at least one other managed care organization or contracted group of a managed care organization; and The enrollee notifies the Department or the Department’s designee of the enrollee’s intention within 90 days after the contract termination. The Department shall provide timely notification to the affected managed care organization of an enrollee’s intention to disenroll under the provisions of paragraph (5) of this subsection.