# Health - General (GHG)

## Title 24. Miscellaneous Provisions

### Subtitle 12. Health and Human Services Referral System

#### Section 24-1203

(a) Except as provided in subsection (c) of this section, an agency or organization shall be approved by 2-1-1 Maryland as a 2-1-1 Maryland call center in order to provide 2-1-1 services in the State.

(b) When approving a 2-1-1 service provider, 2-1-1 Maryland shall consider:

  (1) The ability of the proposed 2-1-1 service provider to meet the national 2-1-1 standards recommended by:

    (i) The Alliance of Information and Referral Systems and adopted by the National 2-1-1 Collaborative; or

    (ii) An equivalent entity;

  (2) The financial stability of the proposed 2-1-1 service provider;

  (3) Any community support for the proposed 2-1-1 service provider;

  (4) Any experience that the proposed 2-1-1 service provider has with other information and referral services;

  (5) The degree to which the county in which the proposed call center is to be located has dedicated substantial resources to the establishment of a single telephone source for non-emergency inquiries regarding county services; and

  (6) Any other criteria that 2-1-1 Maryland considers appropriate.

(c) If an agency of the State that provides health and human services establishes a public information telephone line or hotline, the agency shall consult with 2-1-1 Maryland about using the 2-1-1 system to provide public access to information.

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Md. Code Ann., Health-Gen. (as displayed at mgaleg.maryland.gov, October 16, 2026)