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<section article="ghg" article_name="Health - General" number="24-1203" title_number="24" title_name="Miscellaneous Provisions" subtitle_number="12" subtitle_name="Health and Human Services Referral System">
  <level label="a">
    <text>Except as provided in subsection (c) of this section, an agency or organization shall be approved by 2–1–1 Maryland as a 2–1–1 Maryland call center in order to provide 2–1–1 services in the State.</text>
  </level>
  <level label="b">
    <text>When approving a 2–1–1 service provider, 2–1–1 Maryland shall consider:</text>
    <level label="1">
      <text>The ability of the proposed 2–1–1 service provider to meet the national 2–1–1 standards recommended by:</text>
      <level label="i">
        <text>The Alliance of Information and Referral Systems and adopted by the National 2–1–1 Collaborative; or</text>
      </level>
      <level label="ii">
        <text>An equivalent entity;</text>
      </level>
    </level>
    <level label="2">
      <text>The financial stability of the proposed 2–1–1 service provider;</text>
    </level>
    <level label="3">
      <text>Any community support for the proposed 2–1–1 service provider;</text>
    </level>
    <level label="4">
      <text>Any experience that the proposed 2–1–1 service provider has with other information and referral services;</text>
    </level>
    <level label="5">
      <text>The degree to which the county in which the proposed call center is to be located has dedicated substantial resources to the establishment of a single telephone source for non–emergency inquiries regarding county services; and</text>
    </level>
    <level label="6">
      <text>Any other criteria that 2–1–1 Maryland considers appropriate.</text>
    </level>
  </level>
  <level label="c">
    <text>If an agency of the State that provides health and human services establishes a public information telephone line or hotline, the agency shall consult with 2–1–1 Maryland about using the 2–1–1 system to provide public access to information.</text>
  </level>
</section>
