Subject to the provisions of this section, the Board or the Board’s designee shall commence proceedings on a complaint regarding a violation of this subtitle made by any person to the Board. A complaint shall: Be in writing; and State specifically the facts on which the complaint is based. If, after investigation, the Board determines that there is a reasonable basis to believe that there are grounds for disciplinary action under § 7–3A–08 of this subtitle, the Board shall provide the person against whom the action is contemplated notice and an opportunity for a hearing under § 7–3A–10 of this subtitle. If, after investigation, the Board determines that there is not a reasonable basis to believe that there are grounds for disciplinary action, the Board shall dismiss the complaint. The Board shall adopt guidelines that establish a schedule for the prompt and timely processing and resolution of each complaint made to the Board regarding a violation of this subtitle. On or before December 31 each year, beginning in 2028, the Board shall report to the General Assembly, in accordance with § 2–1257 of the State Government Article, on: The number of complaints resolved within the schedule adopted under paragraph (1) of this subsection; The number of complaints by the type of registrant or exemption from the registration requirements of this title; The number of complaints by persons subject to, but not in compliance with, the registration requirements of this title; The nature of complaints, including whether complaints are related to the illegal recycling of graves; The type of purchase, focus of dissatisfaction, and type of resolution for complaints; The method used to resolve the complaints reported under item (i) of this paragraph; and Any disciplinary or enforcement actions taken against a registrant or a person subject to, but not in compliance with, the registration requirements of this title.