In accordance with requirements of the federal Older Americans Act, an ombudsman shall have access to: long–term care facilities and residents; the medical and social records of a resident, if: the ombudsman has the permission of the resident or the legal representative of the resident; or the resident is unable to consent and has no legal representative; the records that are necessary to investigate a complaint if: a legal guardian of the resident refuses to give permission to access the records; the ombudsman has reasonable cause to believe that the guardian is not acting in the best interests of the resident; and the ombudsman obtains the approval of the State Long–Term Care Ombudsman; the administrative records, policies, and documents of long–term care facilities to which the residents or members of the general public have access; and copies of all licensing and certification records maintained by the Maryland Department of Health or any other State unit with respect to long–term care facilities.