# Insurance (GIN)

## Title 15. Health Insurance

### Subtitle 10A. Complaint Process for Adverse Decisions or Grievances

#### Section 15-10A-07

On a quarterly basis, the Health Advocacy Unit shall submit a report to the Commissioner that:

(1) describes activities it performed on behalf of members that have participated in an internal grievance process of a carrier established under this subtitle;

(2) describes its efforts to mediate cases that involve an adverse decision;

(3) names each carrier involved in the cases described in the report;

(4) states the number and outcome of each grievance considered an emergency case under Sec. 15-10A-02(b)(2)(i) of this subtitle described in the report, including the time within which the carrier made a grievance decision on each emergency case; and

(5) states the number and outcome of each case described in the report that was not considered an emergency case, including the time within which the carrier made a grievance decision on the case.

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Md. Code Ann., Ins. (as displayed at mgaleg.maryland.gov, October 16, 2026)