# Insurance (GIN)

## Title 15. Health Insurance

### Subtitle 10A. Complaint Process for Adverse Decisions or Grievances

#### Section 15-10A-09

(a) The Commissioner shall adopt regulations to carry out this subtitle.

(b) In addition to the requirements of subsection (a) of this section, the Commissioner shall adopt by regulation a requirement that each carrier provide a mechanism in a form and manner that the Commissioner may require to enable a member to:

  (1) be informed of the member's right to challenge a decision made by a carrier that resulted in the nonpayment of a health care service; and

  (2) access the Consumer Education and Advocacy Program in the Administration.

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Md. Code Ann., Ins. (as displayed at mgaleg.maryland.gov, October 16, 2026)