# Labor and Employment (GLE)

## Title 9. Workers' Compensation

### Subtitle 4. Insurance Coverage

#### Section 9-410

(a) An insurer that provides workers' compensation insurance in the State shall have in the State competent individuals who:

  (1) handle and adjust each disputed workers' compensation claim in the State for the insurer; and

  (2) possess the knowledge and experience to handle and adjust each disputed claim.

(b) An insurer that provides workers' compensation insurance in the State shall establish a toll-free telephone number through which an insured or claimant, or a representative of an insured or claimant, may make direct telephone inquiries during regular business hours.

(c) The Commission may assess a fine not exceeding $1,000 on an insurer that does not comply with this section.

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Md. Code Ann., Lab. & Empl. (as displayed at mgaleg.maryland.gov, October 16, 2026)