# Public Safety (GPS)

## Title 1. Definitions; General Provisions

### Subtitle 3A

#### Section 1-3A-01

(a) In this subtitle the following words have the meanings indicated.

(b) "Artificial intelligence" has the meaning stated in Sec. 3.5-801 of the State Finance and Procurement Article.

(c) "Board" means the Maryland 3-1-1 Oversight Board established under Sec. 1-3A-02 of this subtitle.

(d) "Chatbot" means a computer program available through a phone number, a website, or an application that simulates human conversation through text or voice, using artificial intelligence to respond to typed questions using information from curated, agency-approved sources such as government websites, service catalogs, ordinances, forms, and geographic information system layers.

(e) "Program" means the 3-1-1 Program established under Sec. 1-3A-04 of this subtitle.

(f) "3-1-1 system" means a telephone service or other technology used to access a local government service line, designed for reporting and resolving community infrastructure and service issues on a nonemergency basis.

(g) "Voicebot" means a computer program available through a phone number that simulates human conversation using artificial intelligence technology that:

  (1) responds to vocal questions over the phone using information from curated, agency-approved sources such as government websites, service catalogs, ordinances, forms, and geographic information system layers; and

  (2) routes calls to appropriate destinations.

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Md. Code Ann., Pub. Safety (as displayed at mgaleg.maryland.gov, October 16, 2026)