In this subtitle the following words have the meanings indicated. “Artificial intelligence” has the meaning stated in § 3.5–801 of the State Finance and Procurement Article. “Board” means the Maryland 3–1–1 Oversight Board established under § 1–3A–02 of this subtitle. “Chatbot” means a computer program available through a phone number, a website, or an application that simulates human conversation through text or voice, using artificial intelligence to respond to typed questions using information from curated, agency–approved sources such as government websites, service catalogs, ordinances, forms, and geographic information system layers. “Program” means the 3–1–1 Program established under § 1–3A–04 of this subtitle. “3–1–1 system” means a telephone service or other technology used to access a local government service line, designed for reporting and resolving community infrastructure and service issues on a nonemergency basis. “Voicebot” means a computer program available through a phone number that simulates human conversation using artificial intelligence technology that: responds to vocal questions over the phone using information from curated, agency–approved sources such as government websites, service catalogs, ordinances, forms, and geographic information system layers; and routes calls to appropriate destinations.