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<section article="gpu" article_name="Public Utilities" number="7-307" title_number="7" title_name="Gas, Electric, and Water Companies" subtitle_number="3" subtitle_name="Consumer Relations">
  <level label="a">
    <text>In this section, “termination of service” means the termination, reduction, or refusal to reinstate gas or electric service, or any other action that has the effect of reducing or denying gas or electric service because of nonpayment.</text>
  </level>
  <level label="b">
    <level label="1">
      <text>Subject to paragraph (2) of this subsection, the Commission shall adopt regulations concerning the prohibition against or limitation of authority of a public service company to terminate service for gas or electricity to a low income residential customer during the heating season for nonpayment.</text>
    </level>
    <level label="2">
      <text>In adopting the regulations required under paragraph (1) of this subsection, the Commission shall consider and may include provisions relating to:</text>
      <level label="i">
        <text>the circumstances under which service may and may not be limited or terminated;</text>
      </level>
      <level label="ii">
        <text>the minimum heating levels required to maintain life, health, and safety;</text>
      </level>
      <level label="iii">
        <text>the medical, age, disabling, or other individual characteristics that are relevant to a prohibition against or limitation on the termination of service;</text>
      </level>
      <level label="iv">
        <text>the availability of and qualification for State and federal energy assistance;</text>
      </level>
      <level label="v">
        <text>the financial eligibility standards relevant to a prohibition against or limitation on the termination of service;</text>
      </level>
      <level label="vi">
        <text>the availability and appropriateness of equipment designed to limit the flow of service for gas or electricity;</text>
      </level>
      <level label="vii">
        <text>the short-term and long-term alternative payment plans, for appropriate customers whose accounts are in arrears, that are best designed:</text>
        <level label="1">
          <text>to allow present and future continuation of service; and</text>
        </level>
        <level label="2">
          <text>to encourage full payment over a period of time;</text>
        </level>
      </level>
      <level label="viii">
        <text>the methods that a public service company might use before and during the heating season to anticipate customer nonpayment, to assist those customers, and to avoid termination of service;</text>
      </level>
      <level label="ix">
        <text>the procedures that a public service company uses to mitigate the problems of termination of service to customers, including customer contact;</text>
      </level>
      <level label="x">
        <text>the procedure that a public service company shall follow before termination of service to a customer to avoid a threat to life, health, or safety;</text>
      </level>
      <level label="xi">
        <text>the appropriate customer notice before the termination of service;</text>
      </level>
      <level label="xii">
        <text>the appropriate opportunity and procedure for a customer to contest a proposed termination of service;</text>
      </level>
      <level label="xiii">
        <text>the existence of other circumstances that because of an emergency, might justify a prohibition against or a limitation on the termination of service; and</text>
      </level>
      <level label="xiv">
        <text>the economic implication of any restriction on termination of service.</text>
      </level>
    </level>
  </level>
  <level label="c">
    <level label="1">
      <text>In accordance with § 2–1257 of the State Government Article, on or before September 1 of each year, the Commission shall report to the General Assembly on terminations of service by public service companies during the previous heating season.</text>
    </level>
    <level label="2">
      <text>The report shall include information in sufficient detail to indicate the effect of the terminations of service on various categories of customers, including:</text>
      <level label="i">
        <text>income levels;</text>
      </level>
      <level label="ii">
        <text>geographic areas;</text>
      </level>
      <level label="iii">
        <text>energy assistance recipients; and</text>
      </level>
      <level label="iv">
        <text>any other category that the Commission determines is relevant to evaluate how the State may best address the problem of assuring adequate gas and electric service for low income residential customers.</text>
      </level>
    </level>
  </level>
</section>
