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<section article="gpu" article_name="Public Utilities" number="7-311" title_number="7" title_name="Gas, Electric, and Water Companies" subtitle_number="3" subtitle_name="Consumer Relations">
  <level label="a">
    <text>The Commission shall develop a training and educational program for any entity or individual that is licensed by the Commission as an electricity supplier, a gas supplier, an energy salesperson, or an energy vendor.</text>
  </level>
  <level label="b">
    <text>The Commission shall develop the program in consultation with interested stakeholders, including electricity suppliers, gas suppliers, energy salespersons, and energy vendors.</text>
  </level>
  <level label="c">
    <text>The program shall require that a designated representative of each licensed electricity supplier, licensed gas supplier, licensed energy vendor, or licensed energy salesperson demonstrate a thorough understanding of the Commission’s regulations regarding:</text>
    <level label="1">
      <text>sales;</text>
    </level>
    <level label="2">
      <text>consumer protection; and</text>
    </level>
    <level label="3">
      <text>any other matter the Commission deems appropriate.</text>
    </level>
  </level>
  <level label="d">
    <text>At the conclusion of the training, the Commission shall:</text>
    <level label="1">
      <text>conduct an examination; and</text>
    </level>
    <level label="2">
      <text>on a satisfactory score, certify that the designated representative of the licensed electricity supplier, licensed gas supplier, licensed energy salesperson, or licensed energy vendor has successfully completed the training.</text>
    </level>
  </level>
  <level label="e">
    <level label="1">
      <text>The Commission shall determine the schedule and frequency by which a designated representative of a licensed electricity supplier, licensed gas supplier, licensed energy salesperson, or licensed energy vendor must complete the training and certification.</text>
    </level>
    <level label="2">
      <text>A designated representative of a new electricity supplier, gas supplier, energy salesperson, or energy vendor shall complete the training and certification prior to the issuance of a license.</text>
    </level>
  </level>
  <level label="f">
    <text>The Commission may adopt regulations that include appropriate penalties or sanctions for failure to comply with this section.</text>
  </level>
  <level label="g">
    <level label="1">
      <text>The Commission shall use the following funding sources for the initial development of the training and educational program:</text>
      <level label="i">
        <text>the assessments collected in accordance with § 2–110 of this article; or</text>
      </level>
      <level label="ii">
        <text>funds deposited into the Education and Protection Fund in accordance with § 7–310 of this subtitle.</text>
      </level>
    </level>
    <level label="2">
      <text>The Commission may establish reasonable fees to pay for the costs of the program.</text>
    </level>
  </level>
</section>
