<?xml version='1.0' encoding='utf-8'?>
<section article="gpu" article_name="Public Utilities" number="8-405" title_number="8" title_name="Telegraph and Telephone Companies" subtitle_number="4" subtitle_name="Telecommunications Service Changes">
  <level label="a">
    <text>This section applies to a telephone company or reseller that initiates an unauthorized change in violation of this subtitle in:</text>
    <level label="1">
      <text>a customer’s telephone company;</text>
    </level>
    <level label="2">
      <text>a customer’s reseller;</text>
    </level>
    <level label="3">
      <text>a customer’s telecommunications service options; or</text>
    </level>
    <level label="4">
      <text>the person who bills the customer or the customer’s billing arrangement.</text>
    </level>
  </level>
  <level label="b">
    <text>A telephone company or reseller that is subject to this section is liable:</text>
    <level label="1">
      <text>to the customer, the customer’s previously selected telephone company or reseller, or both, as determined by the Commission, for all intrastate long distance charges, interstate long distance charges, local exchange service charges, provider switching fees, the value of any premiums to which the customer would have been entitled, and other relevant charges incurred by the customer in the first 30 days of the unauthorized change; and</text>
    </level>
    <level label="2">
      <text>to the customer’s local exchange provider for the change fees for the unauthorized change and reinstating the customer to the original telephone company or reseller.</text>
    </level>
  </level>
</section>
