<?xml version='1.0' encoding='utf-8'?>
<section article="gpu" article_name="Public Utilities" number="8-409" title_number="8" title_name="Telegraph and Telephone Companies" subtitle_number="4" subtitle_name="Telecommunications Service Changes">
  <level label="a">
    <text>A telephone company or reseller may not fail or neglect to comply with this subtitle or with a regulation adopted under this subtitle.</text>
  </level>
  <level label="b">
    <text>For the purpose of enforcing the provisions of this subtitle, the Commission may:</text>
    <level label="1">
      <text>exercise any of the powers conferred under this division against a telephone company or reseller; and</text>
    </level>
    <level label="2">
      <text>in the case of a complaint filed against a telephone company or reseller, order the telephone company or reseller to make reparations to the complaining party in accordance with § 8–405 of this subtitle.</text>
    </level>
  </level>
  <level label="c">
    <text>In addition to any other available penalty, the Commission may assess directly, after an opportunity for hearing, an administrative penalty on a telephone company or reseller that violates the provisions of this subtitle, or a regulation adopted under this subtitle, or federal law or regulation on unauthorized changes to a customer’s telephone company, reseller, or telecommunications service options, or to the person who bills the customer or the customer’s billing arrangement.</text>
  </level>
  <level label="d">
    <text>The administrative penalty assessed under this section may not exceed $1,000 for each violation associated with a specific access line in the State.</text>
  </level>
  <level label="e">
    <text>In assessing an administrative penalty under this section, the Commission shall consider:</text>
    <level label="1">
      <text>the nature, circumstances, extent, gravity, and number of violations;</text>
    </level>
    <level label="2">
      <text>the degree of culpability of the violator;</text>
    </level>
    <level label="3">
      <text>prior offenses and repeated violations of the violator; and</text>
    </level>
    <level label="4">
      <text>any other matter that the Commission considers appropriate and relevant.</text>
    </level>
  </level>
  <level label="f">
    <text>An administrative penalty collected under this section shall be paid into the General Fund of the State.</text>
  </level>
</section>
