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<section article="gsg" article_name="State Government" number="10-1103" title_number="10" title_name="Governmental Procedures" subtitle_number="11" subtitle_name="Equal Access to Public Services for Individuals With Limited English Proficiency">
  <level label="a">
    <text>Each State department, agency, or program listed or identified under subsection (c) of this section shall:</text>
    <level label="1">
      <text>subject to subsection (b) of this section, develop a language access plan;</text>
    </level>
    <level label="2">
      <text>take reasonable steps to provide equal access to public services for individuals with limited English proficiency who need language assistance, including any oral, written, and sign language services; and</text>
    </level>
    <level label="3">
      <text>arrange for the translation of vital documents ordinarily provided to the public into any language spoken by any limited English proficient population that constitutes 3% of the population within the geographic area served by a local office of a State program.</text>
    </level>
  </level>
  <level label="b">
    <level label="1">
      <text>In developing the language access plan required under subsection (a)(1) of this section, each State department, agency, or program shall:</text>
      <level label="i">
        <text>determine the number or percentage of individuals with limited English proficiency who are eligible to be served by, or likely to have an encounter with, the State department, agency, or program;</text>
      </level>
      <level label="ii">
        <text>estimate the frequency with which individuals with limited English proficiency will come into contact with the State department, agency, or program; and</text>
      </level>
      <level label="iii">
        <text>determine the language assistance resources available to the State department, agency, or program.</text>
      </level>
    </level>
    <level label="2">
      <text>Each State department, agency, or program shall update the language access plan every 2 years and include:</text>
      <level label="i">
        <text>the types and descriptions of language assistance services that the State department, agency, or program will provide;</text>
      </level>
      <level label="ii">
        <text>a list of the languages, including dialects, or forms of communication for which a State department, agency, or program will provide language assistance services and the rationale for selecting the languages, dialects, or forms of communication;</text>
      </level>
      <level label="iii">
        <text>an evaluation and assessment of the adequacy of the language assistance services to be provided;</text>
      </level>
      <level label="iv">
        <text>a description and frequency of training for public contact staff on the language access plan;</text>
      </level>
      <level label="v">
        <text>the process for filing a complaint related to a language assistance service; and</text>
      </level>
      <level label="vi">
        <text>a description of the funding and budgetary sources to implement the language access plan.</text>
      </level>
    </level>
  </level>
  <level label="c">
    <level label="1">
      <text>On or before July 1, 2028, the provisions of this section shall be fully implemented by:</text>
      <level label="i">
        <text>the Workers’ Compensation Commission;</text>
      </level>
      <level label="ii">
        <text>the Commission on Civil Rights;</text>
      </level>
      <level label="iii">
        <text>the Department of State Police;</text>
      </level>
      <level label="iv">
        <text>the Comptroller of Maryland;</text>
      </level>
      <level label="v">
        <text>the Maryland Transit Administration;</text>
      </level>
      <level label="vi">
        <text>the State Department of Education;</text>
      </level>
      <level label="vii">
        <text>the Office of the Attorney General;</text>
      </level>
      <level label="viii">
        <text>five independent agencies, boards, or commissions, to be determined by the Secretary of Human Services, in collaboration with the Office of the Attorney General; and</text>
      </level>
      <level label="ix">
        <text>each principal department listed under § 8–201 of this article.</text>
      </level>
    </level>
    <level label="2">
      <text>If a principal department is created on or after October 1, 2028, the principal department shall comply with the requirements of this section beginning 1 year after the date on which the principal department is created.</text>
    </level>
  </level>
  <level label="d">
    <text>On or before September 30 each year, each State department, agency, or program identified under subsection (c) of this section shall submit a report to the Maryland Language Advisory Group that contains the following information for the previous fiscal year:</text>
    <level label="1">
      <text>a summary of all activities performed, including a self–assessment and explanation of any unmet objectives; and</text>
    </level>
    <level label="2">
      <text>any other performance measures required by the Maryland Language Advisory Group.</text>
    </level>
  </level>
</section>
