In this subtitle the following words have the meanings indicated. “Public communication” means any inquiry, request, or complaint made by the public. “Unit” means each unit in the Executive Branch of the State government.

Each unit shall adopt written policies that are within the legal authority of the unit for: the procedures to be followed by the unit in responding to a public communication; the circumstances that require the unit to maintain a record of a public communication and of the response of the unit; and the manner of maintaining records of public communications and of the responses of the unit.

Each unit shall submit the policies required under § 10-802 of this subtitle to the Joint Committee on Administrative, Executive, and Legislative Review.