If a civil action is not elected under § 20–1007 of this subtitle, the case shall be heard by an administrative law judge. The hearing shall be held in the county where the alleged discriminatory act occurred. The general counsel of the Commission shall present the case in support of the complaint at the hearing. The respondent: may file a written answer to the complaint; may appear at the hearing in person, or otherwise, with or without counsel; may submit testimony; shall be fully heard; and may examine and cross–examine witnesses. Testimony taken at the hearing shall be under oath and recorded. A transcript shall be made of all testimony at the hearing. The administrative law judge may allow any complaint or answer to be reasonably amended.