Subject to the availability of funding, the Office shall: establish a network of neighborhood–based opportunity centers that provide immigration services to immigrants; increase access to ESOL programs, including by engaging nonprofit organizations and other qualified providers of ESOL programs; assist immigrants in matters relating to immigration status, including assisting with the naturalization process and applications for deferred action for childhood arrivals (DACA); connect immigrants to: business resources that use the immigrants’ skills; employment referral programs; and other workforce development programs; develop and leverage immigrants’ skills to benefit the immigrants’ communities and the State; strengthen the connection between immigrants and the immigrants’ communities through civic engagement; reduce exploitation of immigrants; establish a toll–free, multilingual hotline and a website for purposes including: disseminating information about the programs and services offered by the Office; referring for services; and receiving complaints relating to fraud and other related crimes against immigrants; ensure that individuals referred by the Office are directed to persons who are: in compliance with Title 14, Subtitle 33 of the Commercial Law Article; or authorized by the federal Office of Legal Access Programs; using information developed by the Office through the hotline established under this section, assist law enforcement in combating crimes against immigrants; advise the Governor and Director concerning matters affecting immigrants in the State in order to promote and encourage the full participation of immigrants in the State’s civic and economic life; coordinate with other State agencies and otherwise use the resources of the State to serve the needs of immigrants; and encourage and assist local governments in the development of activities to enhance civic engagement among immigrants and in immigrant communities.