The Department shall: help veterans and their dependents to receive promptly and regularly all of the benefits to which veterans or dependents are entitled under federal law; help veterans and their dependents in: preparing, in proper form, claims for benefits; presenting the claims to the appropriate governmental unit; trying to prevent and to relieve congestion in the processing of the claims; and obtaining and expediting action on the claims; and on request, provide a veteran with a document certifying veteran status.