The Program shall actively help veterans, service members, and their dependents become aware of and access any service or benefit to which they are entitled including: tax benefits; health care benefits; disability benefits; and pension benefits. The Program, in collaboration with the Maryland Higher Education Commission, shall actively help veterans, service members, and their dependents become aware of and access education and training benefits to which they are entitled. The director of the Program shall: support veterans, service members, and their dependents through the service or benefit process; and refer veterans, service members, their dependents, and their survivors to the appropriate governmental unit for claim assistance.