<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".04" citation="COMAR 02.01.05.04" title_num="02" subtitle_num="01" chapter_num="05" heading="Unfair and Deceptive Trade Practices.">
  <text>It shall be an unfair or deceptive trade practice prohibited by Commercial Law Article, §13-303, Annotated Code of Maryland, for a merchant in any retail sale to fail to disclose to all customers in writing, either on the sales form, by a clearly visible sign, or by conspicuous label on the consumer goods, the terms and conditions of the merchant's refund and exchange policies, or a policy of no refunds or exchanges. A merchant shall be deemed in compliance with the requirements of this regulation if the merchant discloses to the customer in writing any time limit on refunds or exchanges and, upon request by the customer or gift recipient, within a reasonable time of the purchase:</text>
  <paragraph num="A.">
    <text>Gives a cash refund for a cash purchase;</text>
  </paragraph>
  <paragraph num="B.">
    <text>Gives a cash refund or account credit for a credit purchase;</text>
  </paragraph>
  <paragraph num="C.">
    <text>Gives a cash refund, account credit, or merchandise exchange for a gift purchase; or</text>
  </paragraph>
  <paragraph num="D.">
    <text>Otherwise complies with the refund and exchange policies disclosed.</text>
  </paragraph>
</regulation>