Location and Time. Arbitrations shall be set by the Arbitration Administrator, to the extent feasible, at a time and location convenient to all parties. Arbitrations may be conducted at the complainant's home or the merchant's place of business, or any other location that will encourage a prompt and fair evaluation of the dispute. With the written agreement of the parties, the hearing may be conducted via electronic means. If either party desires a specific location for the hearing, that request shall be made in the agreement to arbitrate. Notice. After the parties agree to arbitrate the dispute, the Arbitration Administrator will schedule promptly a mutually convenient hearing date and mail notice of the date, time and place of the scheduled hearing at least 10 calendar days before the hearing to all parties by certified mail, return receipt requested, except that, with the written consent of the parties to the arbitration, the notice may be sent by email to an email address provided by the party to the Arbitration Administrator. The notice of the hearing will include the name of the arbitrator selected by the Chief Arbitrator to hear the dispute. Postponement. Any request for postponement may be granted by the arbitrator if all parties consent, or if good cause for a postponement is shown to the satisfaction of the Arbitration Administrator. Requests for postponement for cause should be made to the Arbitration Administrator at least 5 days before the hearing, unless the circumstances requiring the postponement do not allow 5 days' notice. Whenever a postponement is granted, the Arbitration Administrator will promptly reschedule the hearing and notify the arbitrator and the parties.