<?xml version='1.0' encoding='utf-8'?>
<regulation prefix="Regulation" num=".07" citation="COMAR 05.04.14.07" title_num="05" subtitle_num="04" chapter_num="14" heading="Delivery of Services.">
  <paragraph num="A.">
    <text>The Agency shall contact the applicant to arrange the specific date for installation of the materials.</text>
  </paragraph>
  <paragraph num="B.">
    <text>Final Inspection.</text>
    <paragraph num="(1)">
      <text>The Agency shall contact the applicant to arrange the date for final inspection.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>If the inspector finds that the installation is incomplete, the inspector shall return to the Agency and arrange for the job to be completed.</text>
    </paragraph>
    <paragraph num="(3)">
      <text>If the installation is complete, the inspector shall request the applicant to sign the final inspection form.</text>
    </paragraph>
  </paragraph>
  <paragraph num="C.">
    <text>If the applicant does not sign the final inspection form, the inspector shall note whether the applicant was available or was unavailable, or was available but declined to sign. If the applicant declined to sign the form, the inspector shall attempt to discover the reason.</text>
  </paragraph>
  <paragraph num="D.">
    <text>The inspector shall return the completed form and, if appropriate, include an explanation of the reasons why the applicant did not sign the form.</text>
  </paragraph>
  <paragraph num="E.">
    <text>If the applicant did not sign the final inspection form, the Agency shall contact the applicant within 7 working days to review the reason why the applicant did not sign. If the applicant did not sign because the applicant:</text>
    <paragraph num="(1)">
      <text>Considered the job incomplete or improperly done, the Agency shall decide within 7 working days whether the applicant is correct. If the Agency decides that the:</text>
      <paragraph num="(a)">
        <text>Work is incomplete or improperly installed, the Agency shall make appropriate reinstallation;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Applicant is incorrect, the Agency shall inform the applicant in writing within 7 working days of the decision and include notification of the right to appeal the decision and the method to obtain a fair hearing.</text>
      </paragraph>
    </paragraph>
    <paragraph num="(2)">
      <text>Complained of the behavioral problems of the installers or damage to a person or to property, the Agency shall decide whether the applicant is correct. If the Agency decides that the:</text>
      <paragraph num="(a)">
        <text>Applicant is incorrect, the Agency shall inform the applicant in writing within 7 working days of the decision and include notification of right to appeal the decision and the method to obtain a fair hearing;</text>
      </paragraph>
      <paragraph num="(b)">
        <text>Applicant's complaint about the installers' behavioral problems is correct, the Agency shall follow the Agency's procedures on reporting and correcting the problem;</text>
      </paragraph>
      <paragraph num="(c)">
        <text>Applicant's complaint of damage or injury is correct, the Agency shall file a claim with its insurance carrier.</text>
      </paragraph>
    </paragraph>
    <paragraph num="(3)">
      <text>Was not available, the Agency shall contact the applicant within 7 working days of the receipt of the unsigned final inspection form and attempt to obtain the signature.</text>
    </paragraph>
  </paragraph>
  <paragraph num="F.">
    <text>The Agency shall complete the installation through the final inspection form within 90 days of the decision to provide the weatherization benefit.</text>
  </paragraph>
  <paragraph num="G.">
    <text>Types of Weatherization.</text>
    <paragraph num="(1)">
      <text>Full Weatherization. The amount of benefit depends on the type and amount of the weatherization provided up to a maximum of $1,800 for labor and program support.</text>
    </paragraph>
    <paragraph num="(2)">
      <text>Low-Cost/No-Cost Weatherization.</text>
      <paragraph num="(a)">
        <text>The Agency may also provide low-cost/no-cost weatherization up to a maximum amount set by the Agency without regard to the $1,800 limitation on full weatherization as a stop-gap measure when an applicant in an eligible dwelling unit requests it.</text>
      </paragraph>
      <paragraph num="(b)">
        <text>The low-cost weatherization part of the program includes:</text>
        <paragraph num="(i)">
          <text>Workshops on weatherization;</text>
        </paragraph>
        <paragraph num="(ii)">
          <text>In-home demonstrations to install low-cost weatherization materials;</text>
        </paragraph>
        <paragraph num="(iii)">
          <text>Pamphlets, information, and material kits to guide the applicant in the application of low-cost materials for weatherization; and</text>
        </paragraph>
        <paragraph num="(iv)">
          <text>Installation of low-cost weatherization materials in dwelling units where there are elderly or handicapped individuals or dwelling units where labor sources are not available.</text>
        </paragraph>
      </paragraph>
    </paragraph>
  </paragraph>
</regulation>