Regulation .10 Appeals Process.
Regulation .10 Appeals Process.LinkCopy Citation
A.
The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level.
B.
An applicant may appeal to the Department for a fair hearing in the following situations:
(1)
The applicant's complaint is not resolved by the Agency's grievance settlement procedures;
(2)
The applicant is denied assistance;
(3)
The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter;
(4)
The applicant disagrees with the Agency decision that the work is incomplete or improperly installed;
(5)
The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or
(6)
The applicant disagrees with type or amount of weatherization provided or to be provided.