# COMAR Title 05 — Department of Housing and Community Development

## Subtitle 04 — Special Loan Programs

### Chapter 14 — Weatherization Program

#### Regulation .10 Appeals Process.

*COMAR 05.04.14.10*

A. The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level.

B. An applicant may appeal to the Department for a fair hearing in the following situations:

  (1) The applicant's complaint is not resolved by the Agency's grievance settlement procedures;

  (2) The applicant is denied assistance;

  (3) The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter;

  (4) The applicant disagrees with the Agency decision that the work is incomplete or improperly installed;

  (5) The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or

  (6) The applicant disagrees with type or amount of weatherization provided or to be provided.