The Agency shall have a grievance procedure and shall attempt to resolve a grievance at the local level. An applicant may appeal to the Department for a fair hearing in the following situations: The applicant's complaint is not resolved by the Agency's grievance settlement procedures; The applicant is denied assistance; The applicant is neither certified nor denied assistance within 5 days from the date that the required documentation is presented according to Regulation .06C of this chapter; The applicant disagrees with the Agency decision that the work is incomplete or improperly installed; The applicant disagrees with the Agency decision regarding behavioral problems of installers or damage to person or property; or The applicant disagrees with type or amount of weatherization provided or to be provided.